Project Management

GUNASEKARAN RAJU

Mobile: ( +91-988*******

Email ID: * ****************@*****.***

CAREER OBJECTIVE: Extensive experience in executing full life-cycle development projects; ramping-up projects within time, budget & quality parameters, as per project management and best practice guidelines.

PROFILE SUMMARY

ITIL 2011 Certified/PMP/White Belt Professional with 16+ years of experience in the areas of:

~Application Development ~Client Server Technology ~Process Optimization

~Application Maintenance & Support ~Database Management ~Delivery Management

~Application Operations ~Project Management ~People Management

16+ years of specialises IT experience in Application Development, Operations, Support and Maintenance, Project Management, People Management and Service Delivery

Managed multiple teams with different technologies like C/C++, Mainframe, PowerBuilder, Sybase, Oracle, Teradata, Unix, Perl and Shell Scripting

Having experience in Sybase, Oracle, MS SQL SERVER and PowerBuilder Technologies

Having good experience in Testing and QA activities.

Exposure of leading development, maintenance and support for Telecom (OSS & BSS), MRP and ERP/Retail/Pension applications developed in PowerBuilder, Sybase, Oracle, Perl & Unix Shell Scripting

Business strategist with expertise in planning and managing multimillion dollars projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains

Instrumental in assessing and mapping business requirements, translating them into techno-functional specifications & designing customized solutions for the same

Ability in managing project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets

Gained experience of working onsite at Germany and USA

A strategist cum implementer with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully

CERTIFICATION

oITIL 2011 Foundation in IT Service Management

AWARDS

o“EMPLOYEE OF THE MONTH (MANAGER) AWARD” Jun 2015 at Vodafone.

oPROVIS Team Award in ALL Hands Meet at Vodafone.

o“THE SUMMIT INDIVIDUAL AWARD” at MphasiS

o“Highest Individual Contributors – Top 2 Winner” at MphasiS

o“WE ARE COLLABORATIVE” Value appreciations cards at MphasiS

oRegular accolades from customer for creative solution and commitment.

ORGANISATIONAL EXPERIENCE

Period

Company

Designation

Feb 2014

Nov 2015

Vodafone India Services Pvt. Ltd, Pune

Delivery Manager

March 2006

Feb 2014

MphasiS Limited (an HP Company), Bangalore

Delivery Project Leader

June 2004 Dec 2005

Vitech Systems Asia Pvt. Ltd., Hyderabad

Senior Developer

June 1997

Aug 2002

Revathi Equipment Limited (A Unit of Atlas Copco, USA), Coimbatore

Programmer

CAREER PROFILE

Feb’14-Nov’15 with Vodafone India Services Pvt. Ltd, Pune as Delivery Manager

Project: PROVIS Commissioning & Enterprise CRM – eCRM

PROVIS is the commissioning application which calculates commission for Vodafone dealers including internal employees and externals agents.

Client

Vodafone Germany

Technologies

Sybase ASE, T-SQL, Oracle, Perl and UNIX Shell Scripting

Roles

Delivery Manager, Project Management

Period

Feb’14- Nov’15

Key Result Areas:

Managed PROVIS Commissioning and Enterprise CRM teams with entire responsibility for project delivery and services committed to the customer

Managed multiple teams with different technologies of Oracle, Sybase ASE, Sybase IQ, Teradata, Unix, Perl and Shell Scripting.

Strong knowledge of Operation processes like Incident/Service Request/Problem/Change management

Handling PROVIS - Support L2 activities of service requests which are raised from Germany Business Team for PROVIS Commissioning application using TTWOS tool and ensuring SOX compliance

Monitoring TWS jobs to ensure the timely completion of the same

Interfacing with customers regarding application performance and evolving requirements of the business

SLA and Process Compliance

Incidents reduction through problem management

Assist team members for their technical issues.

Generating and presenting relevant reports to senior management on all technical and management issues

Reviewing SOPs for regular service improvements to increase competency within the team

Conducting necessary technical trainings to ensure awareness and experience levels are maintained within the team relevant to the applications and processes

Implementing knowledge transition process for team members from client and documentation

Spearheading vendor escalation & follow-up process and resolving incidents through restoration of service

Executing Root Cause Analysis and taking Corrective & Preventive action as required

Devising new processes and checklists that enhance quality of output

Strategizing innovation/VIdea for application continuous improvement

Conducted daily handshake call with client/onshore team from offshore

Conducted weekly team meeting with onshore team and Vodafone Germany TIS team Group Lead and sent across the report

Conducted meeting with client to discuss for future requirements and improvements

Interacted with client directly for the requirements

Contacted vendors directly for the problem management tickets

Team member’s midyear and annual appraisal performance and rewards and recognitions

Improving customer satisfaction CSAT score

Highlights:

Consistently ensured SLA compliance more than 95% for PROVIS and eCRM applications

Managed the applications which providing ~10 million euro as commission to their agents

Received Best “EMPLOYEE OF THE MONTH (MANAGER) AWARD“ for June 2015 month in ALL Hands meet

Managed and received “Best Team Award (PROVIS Commissioning team)” in OSLO All Hands meet

Innovated and implemented the application improvements and saved lots of job running hours for every month

Received good feedback from Vodafone Germany for handling the team from offshore

Mar’06-Feb’14 with MphasiS Limited (an HP Company), Bangalore as Delivery Project Leader

Project: VF_TOMCAT (CRM) Application

VF_TOMCAT stands for Vodafone Telemarketing Outbound Management Campaign Administration Tool. It is a CRM tool which is used internally to handle/administer the customer transactions and complaints or campaigns.

Client: Vodafone Germany

Technologies: PowerBuilder 9.0/12.5 with Sybase ASE 12.5 & Oracle 10g and Unix

Roles: Delivery Project Leader & Team Management

Period: Jul’09- Feb’14

Key Result Areas:

Handled project delivery and services committed to the customer

Prepared design documents HDD, LDD as per the requirements for enhancements

Developed new programs using PowerBuilder, Oracle technologies based on analysis of business requirements

Prepared unit test cases in MQC tool and used JIRA to fix bugs raised through tickets; reviewed the code to check quality

Collated the requirements from cross-functional teams to prepare the architecture and generic framework for TOMCAT application which saves lots of development time

Executing Root Cause Analysis and taking Corrective & Preventive action as required

Lead the offshore and onshore team and successfully delivered the project to the client

Assist the team for their technical needs

Conducted team meeting with client

Highlight:

Gained exposure of working onsite at Dusseldorf, Germany for this project enhancement during Jul’10 to Jan’11

Received good appreciation from Project Head, HP Germany

Project: OPENLAP (OAP) Application – OSS

OPENLAP is the application for the client Vodafone, Germany. OPENLAP application is mainly handling inventory of telecom equipment. This application also handles Planning, Order, Delivery Notes and Inventory of telecom equipments.

Client: Vodafone Germany

Technologies: PowerBuilder 9.0 with Sybase ASE 12.5 and Unix

Roles: Delivery Project Leader & Team Management

Period: Jul’09- Feb’14

Key Result Areas:

Developed new programs using PowerBuilder, UNIX and Sybase technologies based on analysis of business requirements for the system

Prepared design documents HDD, LDD as per the requirements for enhancements

Planned the enhancement of the store procedures

Prepared unit test cases in MQC tool and used JIRA to fix bugs raised through tickets; reviewed the code to check quality

Executing Root Cause Analysis and taking Corrective & Preventive action as required

Team manager for the new project requirements

Identify the tasks and assign to the team members

Responsible for the project completion and successful delivery to the client

Assist technical help to the team colleagues

Conducted team meeting with onshore team/client and prepare the MOM and uploaded the document into StarTeam

Highlight:

Deputed at Dusseldorf, Germany during Sep’08 to Nov’08

Received many appreciations from client/HP Germany.

Worked on various OSS applications like D2-Local, STOV, NICE, SDT and NDT of Vodafone Germany

Project: AutoZone Online PowerBuilder Applications

AutoZone is the leading automobile retail company at Memphis, USA. AutoZone has their shops around 3500 at various places in USA and Mexico. AutoZone has 26 online PowerBuilder applications.

Client: AutoZone, USA

Technologies: PowerBuilder 10.0, Informix, UNIX

Roles: Delivery Project Leader & Team Management

Period: May’06-Jul’08

Key Result Areas:

Managed all of the 26 online applications of AutoZone

Developed new enhancements, 3 Day Forms and Production Support for the project using PowerBuilder, Informix, Unix and Perl scripting technologies based on the business requirements from the customer

Prepared design documents HDD, LDD as per the requirements for enhancements

Involved estimating the project requirement

Prepared unit test cases in MQC tool and used JIRA to fix bugs raised through tickets; reviewed the code to check quality

Implemented the enhancement / bug fix software patches into production

Executing Root Cause Analysis and taking Corrective & Preventive action as required

Conducted project SQA audit activities for AutoZone teams

Interacted with client directly for the project requirements

Highlight:

Selected to work onsite at Memphis, USA for AutoZone applications from March 2006 to May 2006

Received many appreciations from AutoZone IT Project Managers and IT Head.

PREVIOUS EXPERIENCE

Jun’04-Dec’05 with Vitech Systems Asia Pvt. Ltd. (PreVator Software India P Ltd), Hyderabad as Senior Developer

Project: Benefits Administration System (V3)

Benefits Administration System (V3) is the Product for Multi-Employer, Public Pension, and Group Health benefits administration, to get benefits for a member.

Technologies: PowerBuilder 8.0, Oracle 8i

Roles: Senior Developer

Period: Jun’04-Dec’06

Key Result Areas:

Implemented Citrix Server by using PowerBuilder and Oracle technologies for new enhancements

Worked in coordination with database teams and other interface teams

Involve in the recruitment and selection of new team members

Highlight:

Worked at onsite New York, USA for Benefits Administration System (V3) application enhancements from Jun 2005 to Sep 2005 to handle claims & contributor module and batch scheduler

Jun’97-Aug’02 with Revathi Equipment Ltd. (A Unit of Atlas Copco, USA), Coimbatore as Programmer

Project: Material Requirement Planning (MRP)

Revathi Equipment Limited is manufacturing of mining drilling machinery company. This company developed in-house Material Requirement Planning (MRP) application.

Technologies: PowerBuilder 6.5/4, Sybase, MS SQLSERVER 6.5

Roles: Programmer

Period: Jun’97-Aug’02

Key Result Areas:

Requirement gathering, design, coding, testing and implementation of new enhancements

Developed new programs using PowerBuilder, Sybase / MS SQLSERVER technologies

Sybase development – worked on Procedures, Trigger, Functions, Views and Indices

Prepared unit test cases and fix bugs

Implemented the enhancement and bug fix software patches into production

Involved in SQL performance and Tuning

TECHNICAL SKILLS

Database Products

Operating Systems

Languages and Tools

Sybase ASE, Transact-SQL

Oracle 10g/9i/8i/7

ORACLE SQL, PL/SQL

MS SQLSERVER

Informix Database

UNIX

Linux

Windows

PowerBuilder 12.5/10/9/8/6.5/4

JAVA, C, UNIX Shell Scripting

ASE Isql, TOAD, PL/SQL developer

JIRA, MQC, TTWOS, TWS, StarTeam, WinSCP, PVCS, WinCVS

ACADEMIC DETAILS

1996 MCA from Bharathiar University, Coimbatore

1993 B.Sc. (Computer Science) from Bharathiar University, Coimbatore

COURSES

oJAVA course from Software Solution Integrated Limited (SSI), Coimbatore, India

oSybase System 10, PowerBuilder courses from BITECH Chennai, Indi

oOracle course from Digital Equipment Cybernetics, Coimbatore, India

TRAININGS ATTENDED

oITIL 2011 Foundation in IT Service Management

oPMP

oWhite Belt

PERSONAL DETAILS

Date of Birth: 1st June 1973

Present Address: Tower-32, Flat-2104 Amanora Park Town, Hadapsar, Pune – 411028

Permanent Address: A-06, GR Shanthinivas, Manipal County Road, Singasandra, Bangalore –560068

Languages Known: English &Tamil

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