Customer Service Representative

OBJECTIVE: Obtaining a position in the medical environment that allows me to contribute my service as a medical professional.

EDUCATION

Career Training Solutions Fredericksburg, VA 2014

Pharmacy Technician Program

July 2014

Sanford Brown College McLean, VA 2010-2011

Associate in Medical Assisting

3.88 GPA

Honors Society

Danville Community College Danville, VA 2003-2007

Office Information Processing

First Year Studies Nursing

Moses Cone Hospital Greensboro, NC 1998

Clinical Associate Training

PROFESSIONAL EXPERIENCE

National Spine & Pain Fredericksburg, VA 2014-2015

Patient Service Coordinator /Technician

Checked in and out patients, collected co-pays, verified insurances, scheduled appointments and got updated information from the patient. As a Technician I was responsible for getting urine samples from patients, preparing them for shipping, order supplies, also measured patients for knee and back braces.

Comfort Keepers Fredericksburg, VA 2014

Personal Care Aide

Assist clients who need help in their homes with daily activities, bathing cooking, and light cleaning, and errands if needed, championship and laundry. Also sit patients in the hospital after they have had a major surgery.

Aegis Nashville, TN 2012-2013

Collection Technician

Collected urine specimens and oral fluids at a client site for the purpose of conducting scientific testing for the presence of prescribed and un-prescribed medications and illicit drugs. Included maintaining the integrity of the process, packaging the specimens for shipment and maintaining metrics for reporting purposes.

Greenfield Assisting Living Stafford, VA 2012

Care Manager

Assisted clients who are dealing with Alzheimer’s and Dementia with daily activities, bathing, and dressing, companionship, meals and showering. Helped with the arts and craft and when they had outings.

Potomac Internal Medicine Woodbridge, VA 2011

Externship for Medical Assisting

Checked patients in and out, collected co-pays, triaged patients, took history of patients and vaccinations, called patients with test results

HBI Woodbridge, VA 2010-2011

Customer Service Assistant

Greeted customers, opened and closed registers. Stayed current on sales and promotions, policies regarding payment and exchanges.

NCO Greensboro, NC 2009-2010

Customer Service Representative

Processed orders, and coordinated with other departments to resolve inquires. Served as the first point of contact, inquires for pricing, and products. Established and maintained business relationship by providing prompt and accurate service.

Startek Collinsville, VA 2007-2009

Customer Service Representative

Handled customer’s questions, complaints and billing inquiries to the highest degree of courtesy and professionalism to resolve their issues with one call resolution.

Moses Cone Hospital Greensboro, NC 1997-1999

Clinical Associate

Skillfully performed patient care, wound care, foley insertion, and tube feeding and tracheal care. Vital signs. Performed 12 lead EKG, Respiratory care and Phlebotomy.

Dan River Mills Inc. Danville, VA 1981-2005

Weaver

Operated looms to weave fabrics. Recorded pick clock readings.

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