Sales Service

Esther Chin

*** ******* ***, *** ***, New York, NY 10033

917-***-**** / **************@*****.***

EXPERIENCE

Lovly Host & Cleaning Service, New York, NY A ugust 2013 - December 2015 Operations Project Coordinator

Created a standard operating procedure manual that included a detailed workflow system using Microsoft Word and Excel.

Created and implemented marketing plans to acquire more clients through various marketing mix programs.

Managed clients’ properties by providing a full package deal which included rental rate optimization, check-in and check-out service, cleaning and laundry service, and general maintenance of the property.

Provided high-level concierge service with clients during their stay.

Created comprehensive welcome packets for each property as well as personalized guest guidebooks.

Managed the hiring, performance evaluation, and training of a staff of five people. Manhattan Global Wealth Management, New York, NY November 2013 - June 2014 Executive Assistant (Reported to CEO)

Managed all aspects of company’s communication, appointments, correspondence and travel arrangements.

Attended meetings and events in lieu of the CEO as a principal representative.

Recruited and managed social media candidates and finance writers.

Managed all documentation procedures which included preparation, filing, and retrieving of reports. Black Operations Inc., New York, NY April 2012 - May 2013 Senior Corporate Trainer, Sales

Performed door-to-door customer acquisition for Liberty Power and Verizon Fios.

Achieved #2 nationally out of 600+ reps in the second month of Verizon Fios campaign and consistently ranked top 20 thereafter.

Promoted from Account Executive to Senior Corporate Trainer in less than 8 months due to high sales, team building efforts, and management initiative.

Managed and trained over 25 Account Executives and Corporate Trainers.

Scouted and recruited new talents as well as streamlined various Human Resources policies.

Prepared and conducted sales meetings, workshops and conference calls periodically to increase sales.

Awarded Top Leader for 2012.

Kalamazoo Regional Chambers of Commerce, Kalamazoo, MI January 2010 - April 2010 Administrative Assistant Intern

Assisted the Board of Directors, Councils and affiliated community organizations in managing communications and research projects.

Advocated for the regional business community by organizing meetings with federal, state and local government officials.

Conducted extensive research of relevant legislation in preparation for weekly meetings. EDUCATION

Western Michigan University, Kalamazoo, MI, 2010

Bachelor of Arts in Public Relations with a Minor in Management

Cumulative GPA 3.48/4.00; Deans’ List in the Fall 2009, Spring 2010 and Fall 2010 Semesters

Strong emphasis on Business and Organizational Development, Project Management and Project Leadership ADDITIONAL SKILLS AND ACTIVITIES

Language: English, Malay, and Chinese.

Software Skills: Microsoft Office (MS Word, MS Excel, MS Power Point)

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