Customer Service Representative

VALERIE MARTINEZ

******************@*****.*** 210-***-**** 11546 Luckey Ledge

SKILLS

4+ years Customer Service Exp. Proficient in Microsoft Office Suite Windows 8.1 Types 60-70WPM 10 key touch typing CRM Windows Mac Environment

EDUCATION

Northwest Vista College 2009 – 2010 Louis W Fox Tech HS 2006 – 2009

EXPERIENCE

Keystaff Inc. San Antonio, TX August 2014 - December 2015

Administrative Assistant/Customer Support – KENS 5, THHSC, XPEL Technologies

Assisting visitors by greeting, welcoming, and directing them appropriately; notifying company personnel of visitor arrival; maintaining security and telecommunications system; scheduling appointments with customers, providing customer support/creating orders via phone/email/in person, billing and invoicing customers. Special projects such as creating training guides, Power Point presentations, Word Documents, maintaining monthly revenue report, conducting monthly inventory logs, light customer sales, and providing personal assistance to Managers and other Executives including transferring phone calls/taking messages.

QVC San Antonio, TX August 2012- July 2014

Customer Service Representative

Provide distinguished customer service and rapport. Ensure satisfied customers by efficiently placing customer orders, input and verify on-line data, provide relevant offers, up-sells products and services, cross sales, answer customer questions and make outbound calls to customers to relay routine information. Perform other data Services and clerical transactions associated with the fulfillment of customer orders.

Education Management Services San Antonio, TX November 2012 - April 2014

IT Admin Assistant

Manage, assist, training end users in the proper use/functionality of the CRM. As an administrator, issuing accounts, entering and managing pertinent data; managing recorded call information. Technical support and assistance for end users.

Judicial Services Record Co San Antonio, TX Oct 2010 - Sept 2012

Customer Service Representative

Heavy Data Entry. Correspond with various facilities to collect legal documents and records on behalf of our clients (Attorneys). Notarize and issue subpoenas to various facilities and provide excellent customer service to everyone I communicate with.

USAA San Antonio, TX Apr 2010 - Sept 2010

Data Entry

Enter and process received data, Make internal receipt copies, and File Accordingly.

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