Customer Service Sales

Gustavo M. Collazo

**** ****** ****** ***** ****, FL 34288 Cell: 813-***-**** Email: ********@*****.***

Corporate Training

Business Metrics

Strategic Planning

Sales Strategies

Cost-Efficiency Planning

Sales Forecasting

Bilingual Spanish & English

Business Development

Customer Relations

Professional Profile

Results-driven Sales, Marketing, and Management Professional with over a decade of demonstrated success in supervision, customer service, training, budget creation and implementation, and ensuring compliance standards are met based on established performance criteria. Spearheads effective marketing initiatives, builds high performing sales teams, and handles human resource issues with consistency. Able to collaborate with key stakeholders and additional executive level management to develop yearly business plans for long-term and short-term strategic initiatives.

Provides effective oversight to team members ensuring prioritization of work assignments, and ensuring work is completed according to procedures and service levels

Able to respond to issues and implement change management to minimize risk and/or maximize efficiencies ensuring that the proper controls are in place to not incur any regulatory sanctions or audit issues

Build relationships with both internal and external business partners

Monitor and analyze the daily productivity and quality numbers to identify trends

Generate monthly management reports such as productivity, quality and service levels

Provide guidance, direction, and leadership for the team ensuring development plans are in place

Professional Experience

Mattress Firm, Inc. –

E & E Rodeo season ambassador program / multi-channel sales division january 2014 – april 2014

Position Profile:

Selected for a 3 month program with The Events and Expositions Team around the country entering and executing sales missions of mattresses, massage chairs and various other products at state fairs, rodeos, home shows, and car/boat shows.

Developed useful sales skills through a “90 day” “sales boot camp”.

Received specific training in sales excellence, sales theory and advanced closing techniques

Grew industry skills through personal mentorship, sales meetings/conferences, and field training.

Mattress Firm, Inc. – Port Charlotte, FL

Store Manager / District Sales Trainer / 2008 to Present

Position Profile:

Spearhead new employee 4-week training program and complete all related paperwork and software set up

Analysis of market returns and solutions for the problem

Facilitate store set up and layout for effective merchandising, as well as stock levels

Manage and motivate the team to increase sales and ensure efficiency

Analyze sales figures and forecast future sales volumes to maximize profits

Analyze and interpret trends to facilitate long-term and short-term planning

Use information technology to record sales figures and for data analysis and forward planning

Handle HR related functions related to training and development

Ensure standards for quality, customer service and health and safety are met

Resolve health and safety, and security issues

Respond to customer complaints and comments

Organize special promotions, displays and events

Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing

Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

Professional Experience Cont’d…

COSMART LLC – Miami, FL

Outside Sales/ Regional Account Representative 2006 to 2008

Position Profile:

Develop business opportunities and expand product lines as territory distributor

Develop and execute product presentations of each major account

Maintain strong relationships with distributor merchandisers, marketing associates and end users

Perform and provide sales support, sales product presentations and product samplings

Perform price negotiations and provide product availability

Represent products at various trade shows and conferences

Develop and maintain target lists of prospective clients using contacts, business directories, trade publications and other sources

Prepare reports of business transactions and financial accounts

AVIS RENT-A-CAR - Brandon, FL

Lead Coordinator 2005 to 2006

Position Profile:

Recruit and train all new employees

Oversee rental rates and reservations for all locations

Processed all daily correspondence and communication from agents, concierges and clients

Facilitate accurate and timely completion of daily, weekly and monthly corporate reports

Perform all aspects of customer service

Perform all return vehicle inspections

Black Beans Restaurant – Tampa, FL

Bartender/ Server 2005 to 2005

Position Profile:

Prepare and serve various beverages for patrons and wait staff

Manage all aspects of inventory

Facilitate food service, bar maintenance, and cash receipts

Perform all aspects of customer service

Notable Highlights and Awards

Awarded “King Protect-a-Bed” by Southwest Florida District Manager for having the highest sales of this product for 16 months

Certificate of Achievement, “Top Gun”, Tempur Pedic, Las Vegas, NV

Ground School Training, “Pilot Development Program”, Mattress Firm, Inc.

Certificate of Achievement, “Yes I Can”, Radisson, Montevideo, Uruguay

Certificate of Completion, Cocktail Club, Montevideo, Uruguay

Education

Certificate, Bartending School – Montevideo, Uruguay, 2004

High School Diploma, School 18 – Montevideo, Uruguay, 2000

Technical Competencies

Microsoft Excel

Microsoft Word

Internet

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