Human Resources Manager
Resume:
Cametria Cunningham
acssoz@r.postjobfree.com
Lawrenceville, GA 30046
Human Resources/Employee Engagement/Strategic Business Partner
Superior performance delivering results through core values
An accomplished professional in all functional areas of Human Resources; specializing in employee engagement, career development, teambuilding and retention planning. Over 15 years’ experience in customer satisfaction and highly effective in supporting a head count of over 200 plus employees.
AREA OF EXPERTISE
Mergers & Acquisitions
Recruitment /Retention Planning
Change Management
Global Experience
Billing Systems
Teambuilding/Coaching/Mentoring
Employee Relations
Project Management
Training and Development
HIGHLIGHTS OF QUALIFICATIONS
oA strong inspirational leader with 7 plus years of industry knowledge in telecommunications, retail sales, software sales, and billing system analysis
oResults orientated with exceptional verbal and written communications skills
oEnsures HR initiatives are directly driven by the culture, vision, and core values
oConsultative approach – builds strong, trusting relationships with senior leadership
oExpert analyst skills in resolving complex issues and sensitive employee relations situations
CAREER PROGRESSION
01/2011 – 11/2015 Comcast Atlanta, GA
Regional Human Resources Manager
Managed all human resource functional processes and procedures for the Xfinity retail sales environment; multi-state responsibility. Supported a headcount of over 275 employees regionally. Decreased turnover by maintaining the open-door communication flow. Employee champion and first point of contact for employees and store managers. Managed customer experience training sessions. 95% compliant during regional conflict of interest audit.
Ensured compliance with HR policies, practices, and guidelines,
Initiated process improvement by analyzing current processes and recommended improvements to obtain greater efficiency
Facilitated employee sensing sessions, and delivered action plans to address high level concerns
Administered separation packets, STD benefits, and leaves (FMLA, and Personal Leaves)
Orientated new hires, completed on-boarding
Executed company-wide HR plans and strategies to accomplish performance management goals
Divisional Financial Analyst – Billing Systems
Maintained Amdocs Billing System for 48 markets. Served as project manager for Spanish translation process and speed bump\ blot-on audit process for high speed internet customers throughout the central division. Created test scenarios for business solutions. Consistently 100% accurate with building product, service, and promotional rate codes. Recognized for my leadership abilities in the Linked 2 Leadership program.
Managed information systems in EPC, Amdocs, and OFA, exercised independent judgment and discretion in matters including all systems
Reconciled information between controllers and the financial billing system
Created/changed parameters within the Amdocs billing systems to ensure compliance
Supported various departments and communicated resolution for client and customer support
3/2010 - 07/2010 BrandsMart U.S.A. Buford, GA
Human Resources Manager
Managed human resource strategies, policies, procedures. Oversaw a staff of 200 on-site retail employees. Strategically executed performance management initiatives, including the full performance review process monthly and annually. Recommended direction on process implementation and policy efficiency. Responded in a timely manner to unemployment claims from the DOL, with results being 98% in favor of the company. Smoothly transitioned entire employee base to ADP paperless payroll system. Held benefits/health clinics which resulted in 100% participation.
Provided responses to grievances, and participated in EEOC mediations
Administered all functional HR procedures
Counseled employees and managers on employee engagement matters
Conducted training and development programs on monthly basis (cashier training, sales training, new hire orientations, and management training)
Partnered with Regional and General Managers to ensure HR compliance
Investigated high exposure complaints, issues and concerns from employees/leadership
Responded to union organizing activity, identified, and addressed employee relations concerns
10/2006 - 2/2009 Infor Global Solutions Alpharetta, GA
Corporate Human Resources Advisor
Provided global human resource support to over 2000 virtual software sales managers. Partnered with the business to redraft the employee handbook during major acquisition. Created and maintained affirmative action plan to ensure compliance. Implemented slotting process for 4 divisions throughout the company; standardize all company job titles and job descriptions. Created training material and trained SR. Leadership via webinars on new processes, this increased corporate efficiency during first fiscal quarter.
Key member of Corporate HR team ensuring compliance in all areas
Counseled management team members on addressing performance issues including discipline action, performance improvement plans, and separations
Scheduled and conducted Interviews and Exit Interviews; managed the recruiting process met hiring goal month over month
Administered benefits, 401(K), and leaves (FMLA, and Personal Leaves)
5/2004-8/2006 Dish Network, EchoStar Suwanee, GA
Human Resources Administrative Assistant II
Supported HR Manager with day to day human resource functions. Acted as a liaison between HR Manager and over 500 Field Installation Technicians throughout the Southeast region.
Coordinated the creation of weekly employee engagement discussions
Decreased turnover by implementing step progression career pathing
Served as back-up for payroll administer using Kronos payroll system
Completed new hire paperwork and maintained employee files ensuring
Designed training material for manager training sessions
Recruited and prescreened resumes for 7 locations throughout Metro Atlanta and Florida
Organized company functions for over 500 employees
8/2000-4/2004 Charter Communications Walker, MI
Correspondence Coordinator
Lead contact for all Pay-Per-View functions regarding monthly movies, sports events, and major Pay-Per-View downloads. Member of customer escalation team.
Provided responses to customer questions through research of microfiche and/or adjustment batch reports
Compiled and generated required reports on a timely basis through excel
Maintained the headend to ensure movies and sports events would show at the scheduled times
On-call to resolve customer pay-per-view issues
Communicated with IT ensured proper software was available
Generated monthly pay-per-view movies sports events and all major Pay-Per-View downloads using Amdocs billings systems
Created/changed parameters in Amdocs to audit delivery of services
ADDITIONAL PROFESSIONAL BACKGROUND
EDUCATION
BBA – Human Resources Management
Minor – International Business
Strayer University - May 2014
PROFESSIONAL DEVELOPMENT
Business Owner
International Business Essentials – July 2015
SHRM Member – July 2015
Volunteer Coordinator
Aspect Foundation – 2012/2013
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