Manager Project

James R. Farned

512-***-**** *******@*******.***

https://www.linkedin.com/in/jfarned

Information Technology Leader

Leveraging Technology to Improve Processes and Drive Down Costs

Skilled at administering, supporting, and maintaining multi-site WANs / LANs, telecommunication, and IT systems. Highly organized, persistent, and known for creating innovative solutions and completing projects on time while delivering rapid response to users.

Develop high-performing, adept technical support teams through mentoring and clear communication. Exhibit exceptional leadership capabilities, creating organizational alignment and transformational team building.

Proficient in:

Department Management Helpdesk Management End User Support Project Management

Regional Management Systems Administration Network Administration

Professional Experience

DEVRY UNIVERSITY, Houston, TX 2003 – 2015

National IT Lead, South / West Regions (concurrent with DIT role) 2010 – 2015

Led infrastructure technologies consisting of teams of onsite and remote support for over 150 locations and liaison to non-technical management.

Performed annual staff individual performance plan reviews, providing feedback and areas of improvement for 4 direct reports, 25 – 30 student assistants, and 36 indirect reports at remote campuses throughout south and west regions.

Trained, mentored, and guided local and remote IT staff at 36 locations within south and west regions, standardizing and streamlining operations.

Co-facilitated weekly national IT project calls, communicating updates and new project plans to IT staff.

Monitored daily, weekly, and monthly metrics, maintaining and surpassing established service level agreements of 95% or greater.

Developed Individual Performance Plan (IPP) for annual reviews of IT managers / technicians nationwide, supporting non-technical managers of IT staff with accurate information on consistent key performance indicators (KPIs), goals, and metrics.

Director of Information Technology 2003 – 2015

Provided IT department supervision, network, systems, and telecommunication administration to newly constructed campus. Determined IT department budget for campus and multiple sites. Justified IT capital equipment authorizations to home office. Managed procurement, setup, and deployment of IT equipment.

Hired and managed network manager / system administrator, helpdesk supervisor, academics lab manager, and student assistants, developing high-performing, cohesive team and fully staffed department to maintain IT resources.

Researched, justified, procured, installed, and administered digital signage project, providing on-demand informational updates to digital monitors located on multiple campuses.

Coordinated relocation of network data center during campus real estate optimization, completing on time while minimizing downtime.

Evaluated PC refresh needs for multiple locations bi-annually, facilitating replacement of aged equipment and reducing yearly budget costs.

Performed complete upgrade of all campus core / infrastructure equipment in 2014, reducing equipment maintenance agreement costs and improving network performance.

James R. Farned *******@*******.***

DEVRY UNIVERSITY (Continued)

Managed launch of 3 DeVry Centers and 2 Chamberlain College of Nursing campuses, providing comprehensive IT / Network support including network and equipment procurement, installation, configuration, imaging, and deployment of 800+ computers per location.

Conferred and met weekly with project personnel on launch of new centers and campuses, identifying and resolving problems throughout project lifecycle.

Coordinated IT and business projects to completion, managing risk and issues, reporting status to stakeholders while controlling scope and escalation.

Maintained overall project momentum by monitoring project accomplishments, quickly addressing issues and driving project forward to key milestones.

Partnered with Home Office IT leaders and business analyst to monitor performance of project team members, providing and documenting performance feedback.

Oversaw day-to-day operations of IT department, management of campus Cisco CallManager VoIP phone / Unity voicemail system, local HP Server system configuration / administration and Cisco / Blue Socket Wireless access points, ensuring resources to maintain growing operations.

Scheduled IT Student Helpdesk employees, ensuring extended coverage and quality service to students, faculty, and staff.

Led annual IT and campus strategic planning, predicting future growth and coordinating budget planning between Metro campus and corporate home office.

Technical Skills

Microsoft Technologies – Windows 7/8/10 Exch2000/2013 AD Office Suite Hyper-V Server2003/2008

Networking – Cisco IOS ver. 12 through 15 Ethernet Fiber Optic DNS IP GMPLS SMTP

VMWare – VSphere Client 5/5.5/6 ESXi Bare-Metal vCenter Server

End Point Solutions – Apple IOS SCCM SCVMM McAfee AV

Data Center – HP ProLiant Servers Dell EMC CX400

Cisco Unified Com. Manager/Unity Connection – Ver. 4/6/7

Education

Bachelor of Arts (BA), Computer Information Systems, University of Houston-Clear Lake, Clear Lake, TX

Associate of Applied Science (AAS), Computer Information Systems, Brazosport College, Lake Jackson, TX

Specialized Training

Automating Administration with Windows PowerShell (M10961), Global Knowledge

Administering System Center 2012 Configuration Manager (M10747), Global Knowledge

Planning, Deploying, and Managing MS SCCM 2007 (6415B), Global Knowledge

Cisco IP Telephony v4.1 (CIPT1), Global Knowledge

Cisco VoIP 5.0 (CVOICE), Global Knowledge

Administering Cisco® CallManager and Unity (ACCMU)

Troubleshooting with the Sniffer Portable (TRN-101-TCL), Global Knowledge

Building Cisco Multilayer Switched Networks v3.0 (BCMSN), Global Knowledge

Certifications

Cisco Certified Network Associate (CCNA) Expired

Microsoft Certified Professional (MCP) Expired

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