Customer Service Sales

Tim Chapman

Phone: 647-***-**** Email: *********@*****.***

OBJECTIVE

- To obtain a position within a company who are driven to succeed, that will allow me to use my relationship building and leadership skills.

PROFILE SUMMARY

- Graduate of General Business program at Seneca College with above average GPA.

- Knowledge of business laws and procedures and effective selling techniques.

- Strong verbal communication and presentation skills.

- Work ethic strengthened through work experience, and other endeavors.

- Customer-focused mindset and adaptable.

- Strong team player and valued co-worker, both as a leader and as a colleague.

EDUCATION AND TRAINING

- General Business Diploma GBS- 2009-2011

Seneca College, Toronto, Ontario, Canada

Program Highlights

oHands-on education from trained professionals related to knowledge and principles in the changing business world, and skills needed to succeed in the workplace –proper ways to conduct business and how to succeed.

oMicrosoft Office Suite Package, Web Design, Marketing Strategies and Accounting Principles.

Related Courses Taken

- Financial Accounting - Success Strategies

- Effective Selling - Microsoft Office Package (2010)

- Business Law and Ethics - Effective Business Writing (Business Plan)

- Marketing: Levels 1,2,3 - Business Planning

- Canadian and International Business - Total Quality Management

Training Highlights

oCustomer Relations, Personal Selling Techniques, Client Analysis.

oPositive attitude and body language, Dealing with obstacles, and overcoming them and How to continue the customer relationship after completing a sale.

-High School Diploma, Markham District High School- 2003-2007

Markham, Ontario, Canada

WORK EXPERIENCE

Sales Representative/Account Manager (January 2015- Present)

Rochester Midland Corporation (Water Energy Group)

- Building and Maintaining Customer Relationships in a new territory.

- Creative approaches/ strategies to develop a competitive advantage.

- CSP (Counselor Salesperson Program).

- Budgeting and Goal Setting, Organizational skills.

- Exploring and implementing alternatives to deal with challenges.

- Prioritizing obligations and managing them accordingly.

Field Service Technician (July 2012- December 2014)

Rochester Midland Corporation (Water Energy Group)

- Developing and maintaining customer relationships.

- Quick problem solving skills with difficult customers.

- Time Management and Self-Motivational Skills.

- Putting corporate growth ahead of personal gain.

- Data compiling to formulate customer plans.

Retail Sales Associate (April 2005-January 2013)

Forzani Group Ltd, Richmond Hill (under both National Sports and SportChek banners)

- One on One-Customer Service Relationships and Customer Relationship Management.

- Consistently exceeded sales quotas.

- Led training of new employees, trainees, and co-op students.

- Used questions to analyze customers, and compose in-depth customer profiles.

- Developed confidence and communication skills from years of customer interaction.

ACCOMPLISHMENTS/SOCIAL ACTIVITIES/PERSONAL INTERESTS

-Second City Improvisational Training Program, and ensemble cast member.

-Mayors Youth Task Force (2002).

-Member and team leader of recreation league sports: Baseball, Hockey, Softball.

-Purveyor of musical arts, with eclectic tastes.

Avid reader, of all genres.

- Cumulative GPA over 3.0, Seneca College.

- Active Participant in charitable organizations: Prostate Health Awareness, ALS (Amyotrophic Lateral Sclerosis), Terry Fox Foundation, SickKids Foundation.

Tim Chapman

Phone: 226-***-**** Email: *********@*****.***

Dear Future Employer:

I am very interested in obtaining a role within your organization, preferably in the Sales or Business Development capacity, as it fits my skillset appropriately. With my multiple layered experiences at the technical, sales, and territory management levels, I have a diverse understanding of the program we are trying to deliver to both present and prospective customer.

I believe my greatest strength has to be the versatility and ability to treat every person I meet with a great respect and understanding. I would not ask anyone to do anything I wouldn’t endorse myself, which forces me to prepare extensively, so as to portray this personal value.

Here are some accomplishments in my business career:

- Discovering all I can to both attract and maintain customers, and develop an advantage

- Being successfully nominated for the Management in Training program in just under 4 years with Rochester Midland, after starting as a service technician

- Initiated, under my own direction, to establish a seminar, with the goal of establishing myself in a new area, in a new role.

My loyalty, proactivity, and interpersonal traits are what have allowed me to be successful in my career so far. Managing crises, and how it relates to organizational managing has been crucial to my development and in dealing with adversity. As a salesperson, you must manage expectations, remain ongoing in your pursuit, and deliver what you say, and delight the customers’ expectations.

Enclosed is my personal resume, which is available for your reading, and for us to discuss, should the opportunity arise.

Sincerely,

Tim Chapman

Contact this candidate