Training High School

JESSICA ALM

*** ***** ***** *****, ******* HILLS, IL 60013, 815-***-****, *********@*****.***

SUMMARY

Senior Business/Systems Analyst with 14+ years of demonstrated success in delivering on critical HRIT initiatives, as well as domestic and international payroll processing. Combining knowledge of technology, business processes and strong communication skills with a creative approach that results in on time, and within budget delivery. Operational strategic planning, support and consulting skills to work across multiple businesses to engage in a global work environment to identify, plan and drive growth and efficiencies. Interested in HRIS, end-to-end project implementation and process improvement, International HR/Payroll and Change Management. Six Sigma – Yellow Belt certified.

EXPERIENCE

12/18/2013 TO 11/16/2015

Aetna

Hartford, CT

SENIOR BUSINESS ANALYST

International Work Stream Lead for a HR replacement project from PeopleSoft to UltiPro (SaaS) HR and Time & Attendance. Organized system set-up and configuration. Measured business need to simplify and streamline International Payroll processes and HR requirements

Responsible for supporting 700+ International employees, HR team members, including Payroll, and Sr. HR answering questions, responding to ad-hoc data requests, supporting annual processes, training and communications with HR Business Partners and Payroll on new processes and procedures

Conducted UltiPro on-site and virtual training courses for 700+ International employees, managers and HR staff. Created training manuals and quick reference guides for end users

Supported strategic HR priorities through the integration of people, process and technology in a global work environment

Led sessions with local and global SME’s to gather current state analysis. Created deliverables including scope documentation, design guides, training plans and testing plans

Documented business requirements and define scope and objectives. Develop a clear understanding of existing business functions and processes

9/1/2009 TO 12/17/2013

Coventry Health Care, an Aetna Company

Downers Grove, IL

SENIOR SYSTEMS ADMINISTRATOR

Served as the functional SME and manage daily support and administrative tasks of Kronos Workforce Central for 14,000+ employees as well as lead a Kronos upgrade from v5.2 to v6.3. Provide primary functional and configuration design support for Kronos implementations, upgrades and user acceptance testing

Provided top-tier functional and technical support for revenue control, Payroll and HR applications including detailed data and analysis on business process knowledge and the ability to understand complex SQL database designs and data relationships

Participated in several business process reviews aligning business needs with application processes

Authored and conducted Kronos on-site and virtual training courses for 14,000+ employees, create training manuals and quick reference guides for end users, as well as create the Kronos Service Desk Support Plan

Consulted as a back-up to process bi-weekly payroll on ADP Whitney software

1/1/2005 TO 8/31/2009

Coventry Health Care, an Aetna company

Downers Grove, IL

SENIOR SYSTEMS ANALYST

Implemented and configured Kronos Workforce v4.3 and upgrade to v5.2

Effectively monitored licensing for nightly load restrictions, 8 load balanced and 3 non-load balanced web servers to ensure connectivity

Delivered creative Kronos/Payroll solutions to complex issues such as pay policies and time management

Designed functional UAT and regression testing and evaluation of Workforce Central application changes, enhancements and upgrades in a rapid deployment and proof of concept scenarios

Worked with Human Resources and Payroll to design and implement and efficient process to ensure changes based on industry needs, existing payroll precedents and federal and state requirements

4/31/2001 TO 12/31/2004

First Health, an Aetna company

Downers Grove, IL

SYSTEMS ANALYST

Implemented and configured Kronos Workforce v4.3

Created and provided ongoing training and support of end users. Responded to end user and Service Desk questions and concerns

Built strong relationships with business owners/partners across the organization and serve as a liaison between various IT teams ultimately increasing the business partners’ level of confidence

Efficiently automated repetitive tasks and manual processes in order to maximize performance

EDUCATION

1987-1991

Minooka High School

Minooka, IL

HIGH SCHOOL DIPLOMA

ADDITIONAL SKILLS

Kronos Workforce Central Time and Attendance v4.3, v5.2 and v6.3, Kronos Connect, UltiPro HR, UltiPro Time and Attendance, SaaS, ADP Payroll (Whitney), Oracle HR, Oracle Payroll, PeopleSoft HR, User Acceptance and Regression Testing, Development and execution of employee training, Software Documentation, Requirement Analysis, Business Analysis

Six Sigma Yellow Belt Certification – June 2014

REFERENCES

References are available on request.

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