Manager Sales

MICHAEL J. TROY

**** ******** ******, ******, ** 65620

PHONE 417-***-**** • E-MAIL **********@*****.***

QUALIFICATIONS FOR EXECUTIVE MANAGEMENT

Offers over 25 years of leadership experience in the restaurant industry. Administrated the opening of nineteen restaurants with various concepts in single as well as multi-unit capacity. Dedicated manager with a strong work ethic and the ability to build lasting client relationships. Experienced in operations management, sales, budget development, staffing and cost control. Adept at communicating effectively with customers, vendors and staff. Able to motivate employees to perform to their maximum potential. Exceptional organizational and planning skills; adaptable; enjoy new challenges.

AREAS OF EXPERTISE

P&L Responsibilities * Business Development * Client Relations * Budgets Turnaround Situations * Proposal Development * Recruitment and Hiring

ACCOMPLISHMENTS

Recovery of $250,000 in asset management.

Trained and developed sixteen assistants to the position of General Manager.

Cut cost by $87,000 within one year to obtain profitable status.

Set Opening Store Sales Record twice for two different size restaurants.

Highest Customer Service Feedback Report scores over entire eleven-store franchise during 2003.

Redesigned color-coding system for administrative updates to ensure compliance with corporate regulations encompassing 465 restaurants.

PROFESSIONAL HISTORY

SYSCO SYSTEMS, KANSAS CITY

This position is responsible for promoting the company’s products and services.

Building relationships with new and existing accounts.

The main focus is to help Sysco customers succeed while achieving sales and profit goals established by the company.

LL&G RESTAURANTS

Hutchinson, Ks (April 2012-Present)

General Manager

Started training for this position, training is 8 week program.

Front of house/back of house 4 weeks

Administrative training 4 weeks

Restaurant volume exceeds 2.5Mil

Responsible for development of Associate Managers

CANDLESTICK INN

Branson, MO (January 2008- March 2012)

Lead Server

THOMPSON'S SALE COMPANY

Springfield, MO (June 2007-October 2008)

New Car Sales Consultant

Selling new and pre-owned Cadillac, Saab, and Buicks

Top Finance Sales Person, maintain consistent position as Top 10 Sales Person, customer sales base of over 300 people.

SULLIVANS STEAKHOUSE

Branson, MO (March 2007-December 2007)

Lead Banquet Coordinator

Directed banquet staff, act as sommelier to elite clientele by choosing favorable wines to compliment entrees, assisted in training and developing of wait staff.

MAJESTIC STEAKHOUSE

Branson, Mo (2004- 2007)

Opened the concept of the Majestic Steakhouse of Kansas City, in Branson Missouri.

Hired the complete management staff, including marketing, office support, front of house and lounge management.

Designed the floor plans for the front of the house as well as the kitchen lay out of equipment and traffic flow.

Wrote the job descriptions for all positions in the restaurant.

Interviewed and hired the complete staff of the restaurant totaling 130 members.

Setup the financial checks and balance systems.

PLANTINUM CORRAL LLC

Golden Corral, Asheboro, NC (2001 – 2004)

Successfully opened new family style buffet restaurant, including development and planning with contractors and site supervisors, verifying equipment packages and placement, hiring and training 175 co-workers and maintenance crew, guided staff through record store sales opening.

Accountable for budgeting, cost control, payroll, general accounting and full profit and loss.

Develop marketing campaigns to increase visibility and profitability.

Plan menus, estimate food and beverage costs, and purchase inventory.

Investigate and resolve food/beverage quality and service complaints, ensuring customer satisfaction and repeat business.

Oversee training and development of management and staff in front and back of the house areas.

HARRISON LAKE COUNTRY CLUB

Harrison Lake Community, Columbus, IN (1997 – 2001)

Responsible for food and beverage operations for 300 member private club.

Year-round and seasonal staffing of main clubhouse and satellite facilities, which included swimming pool and golf course beverage cart.

Guided staff and members through expansion process tthat doubled size of main clubhouse.

Planned executive dinner banquet functions for Fortune 500 companies. Not limited to, but including menu planning, staffing, set-up, entertainment and follow-up. Guest service was a very high priority.

GOLDEN CORRAL CORPORTATION

Garden City, KS (1994 – 1997)

Successfully opened and operated local store restaurant and managed all phases of operation. Ranked as one of the top ten stores in division for sale and profit records.

Promoted to District manager in 1996, overseeing nine restaurants in three states. Responsibilities included development of management teams, establishing budgets and sales goals for each of the nine restaurants within the district.

ADDITIONAL EMPLOYEE HISTORY

Self employed owner/operator of Troy Inc., Fairfield Bay, AR Small, 80 seat restaurant (1992 – 1994)

Sirloin Stockade, General Manager (1991 – 1992)

Old Country Buffet, General Manager (1987 – 1991)

Milburn Golf and Country Club, General Manager (1983 – 1986)

EDUCATION AND TRAINING

Central Missouri State University, Warrensburg, MO

Wichita State University, Extension Classes in Business Development

Golden Corral, Train the Trainer

National Serve Safe

Kenexa certification

Gallop SRI

COMMUNITY ACTIVITIES

2004 Red Cross Hero For Life Award

2003 Platinum Corral Franchise Caring and Culture Award Contributor

Youth Upward Basketball Coach-eight and nine year old division

Team Sponsor Relay For Life

Appreciation Award Winner from Randolph County Volunteer Association

Member of First Presbyterian Church of Asheboro

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