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Resume:
ALFREDO POLINAR
Lores,Subdivision, Antipolo, City, Philippines
MOBILE NOS. 093********,091********
Email Address: ********@*****.***
POSITIONS TO APPLY: ACCOUNTING CLERK(Encoder), CASHIER
OBJECTIVE:
To secure a mid-level customer service job with the respected employer in the hospitality or entertainment industries, with room for upward advancement based on performance.
WORK HISTORY AND JOB SUMMARIES:
CASHIER SUPERVISOR (2005-2014) Thunderbird Resorts,Inc &Casinos
F&B CASHIER (2000-2003) Legend Int’l Resorts.Ltd. & Casinos
>Monitor the work of cashiers on a daily basis.
>Create and distribute schedules and till allocation.
>Ensure that the work load is equally divided between cash registers.
>Perform cashier duties during cashier’s absence or extreme work load.
>Supervised the activities of checkout stations on a constant basis.
>Handle store operation in the absence of store managers.
>Evaluate performance of cashiers and provide managers with information on appraisals.
>Ensure that customer’s transactions are processed accurately and in a time efficient manner.
>Generate and maintain account related reports.
>Manage bank deposit activities and make sure the cash is counted accurately at the end of each shift.
>Reconcile cash with receipts at the end of each shift and make sure that any discrepancies are managed immediately.
>Identify and address any accounts related problems on an immediate basis.
>Resolve employee conflicts and ensure that any customer complaints are handled immediately.
>Interview,hire and train new employees to work as cashier.
>Identify and correct cash register errors and take measures to ensure that further errors do not happen.
>Maintain and update daily,monthly,yearly accounts spread sheets.
>Provide assistance with year-end inventory preparation.
ACCOUNTING CLERK(1997-2000)- Legend International Resorts,Ltd
>Perform accounting and clerical functions to support supervisors.
>Research, track, and resolve accounting problems.
>Compile and sort invoices and checks.
>Issue checks for accounts payable.
>Place checks in envelopes and mail out.
>Record business transactions and key daily worksheets to the general ledger system.
>Record charges and refunds.
>Support accounting personnel.
>Input type vouchers, invoices, checks, account statements, reports, and other records.
>Provide front desk customer service.
>File and tally deposits.
>Work with adding machines, calculators, databases and bank accounts.
>Match invoices to work orders.
>Process bills for payment.
>Open mail and match payments to invoices.
>Arrange for money to be delivered to bank.
>Utilize computer systems to run databases, pay bills and order supplies.
>Contact individuals with delinquent accounts.
>Ensure customers accept payments or refunds
F&B DINING SUPERVISOR (1993-1997) Legend Int’l Resorts,Ltd.
Job Overview:
The purpose of this position is to lead the daily Food & Beverage outlet operations including overall
quality, service and service staff performance of the designated outlet or outlets. The Supervisor will work
daily with the staff to ensure both Guest and Associate Satisfaction in the outlet by training, coaching,
developing and correcting behavior of the Associates. This is a leadership position that directs the work of
all hourly staff and is responsible for the overall performance of the outlet.
General Responsibilities:
>Execute outlet operations including food and beverage promotions, customer service and inventories.
>Lead the Front of the House staff in training the following: restaurant standards, wine service and customer service.
>Assist F&B Management in monitoring labor, inventory and Food Handlers / OLCC Certifications
>Monitor the performance of outlet service staff. Supervision duties include; delegating
responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff.
>Maintain Restaurant inventory, cleanliness, food rotation and menu consistency
>Maintain policies and procedures. Adhere to HACCP, OSHA and alcoholic beverage commission guidelines.
>Provide assistance to the F&B Management in all menu preparations, kitchen rules, service
standards, cleanliness and inventory controls for F&B
>Update the Specials menu board daily and changing during meal periods
>Responsible for training shift leaders for their responsibilities during all meal periods and events
>Assist the F&B Management in all kitchen efforts, staffing and inventory controls as assigned
>Assist in the execution of the strategic plan including forecasting, budget management, profit and
loss accountability, cost control and inventories.
>Conduct inventory for par levels of food, beverage and paper supplies. Assist in establishing
methods for inventory control and adhere to purchasing procedures
>Ensure proper maintenance, cleaning and operation of the outlet and service equipment
>Continue to enhance the guest service experience by creative initiatives
>Assist in the execution of administrative function such as reporting, forecasting, quality assurance & department meetings.
>Maintain and demonstrate strong knowledge of food and beverage trends within the hospitality industry.
>Provide direct ‘hands-on’ cooking or prep work on the hot line if necessary to deliver quality,
prompt food service as needed on busy events or meal periods.
>Performs other duties as assigned.
F&B DINING STAFF (1991-1993) Gilarmi Apartelle
>To take order and serve the food and beverage ordered by the guest and to ensure that proper serve is provided to the guest satisfaction and company standard.
>Assist the senior waiter in the side station set up and according to his/her order.
>To attend the daily briefing.
>Responsible for the receiving, greeting and seating of guests.
>Remove dirty plates and dishes from the guest table.
>Responsible for taking guest order for food and beverage and serving them.
>Making KOT/BOT for food and beverage ordered by the guest.
>Bussing and crumbing of the guest table when required.
>Wiping of cutlery, glasses, plates for efficient serve and stock.
>Attentive to guest needs when ordered or required.
>Presenting the guest bill, when asked by the guest.
>Keeping proper stock of serve equipment inside station.
>Seeing off the guest and telling them to visit again in future or hope to see you again soon etc.
SEMINARS/ORIENTATIONS ATTENDED
Work Values and Productivity
Corporate Values
Employee Productivity
Filipino Values and Team Building
Counterfeit & Detection Seminar (conducted by BSP)
SPECIAL SKILLS
Micros Fidelio System & Micros 8700
Computer Application (Microsoft windows7&8, Word & Excel)
EDUCATION ATTAINMENT
COLLEGE: University Of Bohol, Tagbilaran, City, Philippines
COURSE : Bachelor of Arts, major ECONOMICS(Graduate)
SECONDARY: Loboc, Barangay, High, School, Loboc, Bohol
ELEMENTARY: Quinoguitan, Elementary, School, Loboc, Bohol
PERSONAL DATA
SEX: Male
BIRTH OF PLACE: Ewon, Sevilla, Bohol
CITIZENSHIP: Filipino
HEIGHT: 5’7.5”
WEIGHT: 148 lbs.
SSS No. : 330-***-****
TIN No. : 108712610
PASSPORT No. : EC3659209
DATE ISSUED: March 13, 2015
DATE EXPIRED: March12,2020
CHARACTER REFERENCE
Ms. Maryjane Ongkeko
(Cashiering Manager-Thunderbird Resorts (Fiesta Casinos, Inc.)
Ms.Maryann Torres
(VIP Admin Manager-Resorts World,Manila)
I HEREBY CERTIFY THAT ALL ABOVE INFORMATION IS TRUE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF.
ALFREDO POLINAR
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