Customer Service Manager

LOUIS GREENE

* **** ***** *** ****

Swedesboro, NJ 08085

Cell: 732-***-****

EMAIL: ******.******@*****.***

EXPERIENCE

EQUIPPED LLC / Efurb Piscataway NJ

Freight Coordinator 02/13 to Present

Managed, negotiated and tracked multimillion FTL freight for a consumer electronics company.

Assured all freight was properly insured and scheduled for tight sales forecasts. Made decisions on choices

of 3PL's and carriers based on cost, service, and industry reputation. Achieved lower shipping costs by

introducing new 3PL's into existing Logistics chain to increase rate competition. Created a company

Routing Guide for distribution to all existing and new vendors to alleviate potential shipping errors. Handled

all claims for OS&D's. Purchased all warehouse packaging and equipment.

KUEHNE+NAGEL Cranbury, NJ

Dispatcher Shared Shipping/Receiving 07/10 to 09/12

Coordinated container shipping/receiving for a unionized international 3rd party logistics corporation.

Worked with the following transportation/brokerage companies for on time shipping/receiving:

CH ROBINSON / ESTES

A D PYLE / SCHENKER

NEMF / KOCH LOGISTICS

EXPEDITORS / ABF

MAERSK / CONWAY

OLD DOMINION / GOLDCOAST

KINTETSU (AND OTHERS)

Scheduled and documented inbound/outbound import/intermodal containers through given and self

created spreadsheets. Monitored container arrivals through freight forwarders to eliminate potential

demurrage and per diem charges. Processed Bills of Lading, and Commercial Invoices for dock to

stock. Supervised outbound/inbound dock operations, and monitored limper unloading times. Coordinated and supervised inbounds for Louis Vuitton. Also supervised outbounds for

GE Healthcare.

AMERICAN DIAGNOSTIC SERVICES Pennsauken, NJ

Dispatch Manager 10/09 – 01/10

Managed a Call Center environment of seven dispatchers and over seventy ultrasound technicians

for a Medical Care Service Company. Solved customer service/medical issues involving Doctors,

Nurses, and contract personnel. Created new logistics benchmark reports for profitability, recovered

lost revenue and tweaked operational procedures with staff.

DAVIS TRANPORTATION Swedesboro, NJ

Transportation Coordinator 09/08 – 04/09

Supported the Transportation Supervisor in the function of dispatching drivers on routes to Little Caesars restaurant franchise operation. Assigned drivers to routes, inspection of inbound equipment, DOT hours

of service via Xatanet. Investigated phantom damage to equipment, and updated benchmark spread-

sheets for the Director of Operations.

GROCERY HAULER’S INCORPORATED / PAUL’S TRUCKING INC. Avenel, NJ

Dispatcher Supervisor 07/95 – 03/07

Dispatched perishable and non-perishable outbound loads in a union shop to Pathmark, Waldbaums,

Food Emporium, and A&P supermarkets. Covered backhauls and various moves. Supervised drivers,

provided customer service, and DOT compliance. Utilized NEXTEL MobilCast for fleet and driver tracking, driver breakdowns, generated accident and injury reports, customer late reports, load verification, and loss prevention.

EDUCATION

MIDDLESEX COUNTY COLLEGE - 1985 – 1988

Business and Marketing.

MIDDLESEX COUNTY COLLEGE – Leadership award 1985-1986

HOBBIES

Photography, Guitar, and Chess.

Personal motto: If you fail to plan, you plan to fail.

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