Quality Engineer Manager

RICKY L. HARRIS

*** ****** ***** ********, ** *7067

615-***-**** *******@*********.***

Project Manager / Quality Engineer

Leading to the Future

PROFILE

Highly accomplished and experienced Certified Quality Engineer with a record of success guiding all aspects of optimizing Design and Testing operations for world-class manufacturing. Detail oriented professional with excellent organizational and Project Management skills, an innovative problem solver, with the ability to get things done.

Proven skills utilized in directing the efforts of cross-functional teams and cross discipline resources. A natural Leader and Mentor who thrives in environments requiring a high level strategist and a big picture thinker. Able to remain calm and work well in high-pressure situations, constantly seeking new challenges, a professional and driven individual with both a strong work ethic and the desire to exceed expectations.

CORE COMPETENCIES

Manufacturing • Quality Evaluation • Quality Control • Problem Solving • Communication

Global Manufacturing System (GMS) • Failure Mode and Effects Analysis (FMEA)

QS 9000 Certification Process • Process Control Plan Development • Testing

Inspection • Verification Station Setup • Teaching

Red X • Six Sigma • SPC • DOE • MSA

WORK EXPERIENCE

Johnson Controls Murfreesboro, TN 2013-2015

Quality Engineer

Manage deck of 20 suppliers:

• Responsible for resolving all quality concerns and corresponding financial decision

• Ensures supplier parts meet business standards

• Monthly visits to supplier sites to ensure process and procedures are followed appropriately

Dell Inc., (Remote) Nashville, TN 2011-2012

Project Manager – CSMB ABU Team

Managed three key projects for Global teams: Americas, Latin America and Outsourcing sites :

• Implemented processes to improve Time to Resolve (TTR) for Latin America sites (LATAM) & YTT sites – Laser focus on case management procedures to reduce case handling time and improve Customer Experience.

• Implemented process to quickly identify and highlight cases open past resolution commit date

• Led the Launch of Customer Induce Damage Asset Recovery (CIDAR) for Americas and LATAM sites – achieved over $50,000 monthly revenue sales across LATAM sites

• Implemented the Launch of USB Key for Alienware & YTT – Project allowed us to reduce HardDrive replacements for Operating System Reinstalls issues, savings over $560, 000 annually.

Nissan Corporation Smyrna, TN 2010-2011

Contract Quality Engineer

• Focused on documenting new quality procedures aligned with business goals and objectives

• Partnered with Engineering team to implement ehancements to the Quality auditing process

• Developed new quality check process for specific line of parts

Ricky Harris *******@*********.***

General Motors Corporation Spring Hill, TN 1989-2010

Quality Engineering Group Leader (Verification Stations) 2006-2010

Managed 40-45 UAW team members to ensure use of correct methodology throughout assembly build process.

• Reduced GM’s initial quality audit score, Global Customer Audit (GCA), by 40% through use of 10 Verification Stations.

Quality Engineer

Key member of numerous successful quality assurance teams, including Chassis Process FMEA team that saved corporation $5,000 per minute by decreasing downtime due to process errors; Global Standard Inspection Process

(GSIP) implementation team, working to reduce downtime due to Global Error Proof (GEP); and GMS steering committee, charged with ensuring compliance with GMS guidelines of all areas of business.

• Responsible for Global manufacturing System (GMS), ensuring plant processes and procedures met corporate guidelines based on Toyota Production Method (TPM).

Process Control Manager (PCM) 2003-2006

• Led Quality Standard reviews at VS, wrote Job Element Summary (JES).

Polymer Quality Engineer 2000-2003

• Coordinated polymer’s module activities to earn QS9000 certification. Managed Problem Reporting & Resolution (PRR).

• Worked on QS9000 certification, and coordinated Red X or Shanin Quality Principles, activities.

Operation Module Advisor (OMA) 1998-2000

• Ensured space frame was properly treated and sealed, and managed 60 UAW members in the production build process.

Supplier Manager of Purchasing 1996-1998

• Managed over $50,000,000 in paint and urethane/adhesive contracts for incoming bids from suppliers for best value.

Quality Engineer 1989-1995

• Ensured quality parts through SQE role

• Developed Process Control Plans (PCP) to establish standardized work

• Served as lead instructor for training quality courses including Manufacturing Systems Analysis (MSA), Statistical Process Control (SPCE), and Design of Experiment (DOE).

EDUCATION

Master of Business Administration University of Tennessee Knoxville, TN

Bachelor of Science, Mathematics and Statistics University of Tennessee Knoxville, TN

CERTIFICATION

Certified Quality Engineer (CQE)

Six Sigma/Red X

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