Customer Service Representative
Resume:
Roneesha Murphy
Po Box ******, Arlington TX ***06 - 757-***-**** (C) – ************@*****.***
Career Overview
Dedicated technical/customer service representative with motivation to maintain customer satisfaction and contribute to company success.
Core Strengths
• Active listening skills & Fast learner
• Microsoft Office Suite
• Courteous demeanor & adaptability
• New customer setup
•
Strong client relations
•
Escalation procedures & dispute claims
•
Multi-line phone usage
•
Perform account maintenance
•
Excellent communication & Time management
• Research inquiry via phone/email
• Customer service and Data Entry
•
Computer proficient with STARS, TSYS2,
CCMS, CCRS, &CSP
Accomplishments
Customer Service
•Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Conflict Resolution
•Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Telephone Service
•Professionally processed calls per day, providing information & service to ensure customer satisfaction.
Work Experience
Citibank August 2010 to Current Norfolk, VA
Technical Helpdesk Specialist
Various duties for Department of Defense clients including reset password, basic system tutorial, self-registration, assisting Apc with new user setup.
Citibank August 2008 to August 2010 Norfolk, VA
Senior Customer Service Representative
Respond to inbound calls communicating account status, procedures, password reset, early stage collections, account maintenance.
Bank of America November 1997 to August 2008 Norfolk, VA
Customer Service Representative Team Lead
Respond to inbound calls communicating account status, procedures, early stage collections, escalated disputes directed to management, research and resolution of complex issues.
Educational Background
Devry University-Health Information Technology -Present
References Available Upon Request
Contact this candidate