Microsoft Office Technical Support

OBJECTIVE

IT Service position that utilizes my technical support experience, teaching skills and broad knowledge of information systems.

EDUCATION

M.S. Mgmt. Information Systems, University of Alabama in Huntsville– Huntsville, AL 2007

Telnet, FTP, Windows Server, Computer Forensics, MySQL, Algorithms

B.S. Computer Science, Oakwood College– Huntsville, AL 2004

Windows Server, C++, Visual Basic, Java, Algorithms, Software Development Life Cycle

PROFESSIONAL EXPERIENCE

Reynolds & Reynolds – Houston, TX 2015

Business Applications Developer

Developed, documented, tested and peer reviewed new applications, software modifications and bug fixes using COBOL, and Basic.

Oakwood University – Huntsville, AL 2011–2014

Adjunct Professor of Business Information Systems

Trained students advanced Microsoft Office including Word, Access, PowerPoint & Excel.

Used web applications to develop and deliver online and offline training for all skill levels.

Assisted in creating curriculum to meet changing needs of modern IT students

SirsiDynix – Huntsville, AL 2008–2010

Associate Applications Support Specialist

Created repeatable documented processes and instructions for Windows and Linux server operating systems and Windows and Mac desktop operating systems.

Managed multiple concurrent IT crises and concerns with client focus and advanced troubleshooting problem solving skills.

EMCO Technologies – Madison, AL 2007–2008

Helpdesk Analyst

Provided helpdesk support using Active Directory, Sharepoint and Microsoft Exchange.

Met requirements for confidential security clearance for NASA and DoD.

SELECTED ACCOMPLISHMENTS

Attained Microsoft Certified Professional in Windows configuration and maintenance.

Troubleshot and repaired hardware and software problems as an independent contractor for homes and small businesses for over ten years.

Operated a freelance website business using HTML and CSS for several years.

Continually updated skills by supporting and repairing computers of family and friends.

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