Customer Service Human Resource

TWYLIA G. REID

* ******* ******, ********, ** ***07

Telephone: 706-***-**** * Email: **********@*****.***

https://www.linkedin.com/in/twyliareid

EXECUTIVE ADMINISTRATIVE, MARKETING & HOSPITALITY PROFESSIONAL

EXCELLENT CUSTOMER SERVICE BACKGROUND / EFFECTIVE PROBLEM SOLVING &MANAGEMENT SKILLS

PROFESSIONAL PROFILE

Highly experienced, avid, versatile, engaging and dynamic Human Resource professional with 23 years of experience in executive level administrative support, supervisory/management, customer service, planning, training, and proficient in all Microsoft Office applications. Proven track record of success across multiple industries. Areas of strength include proficiently managing and executing a range of high level initiatives, collaborating with team members on achieving company objectives as well as determining optimal resolutions to current challenges.

Detail-oriented, accurate, and dependable, with an uncompromising work ethic. Able to handle a high volume of customers in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent problem solving, listening, oral as well as written communication, and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Comfortable in interacting with all level of any organization and the public. Currently possess an active security clearance. Currently looking to utilize extensive knowledge base and previous accomplishments in a challenging executive administration role for a growing organization.

CORE COMPETENCIES

Office Systems and Procedures

Business Communication Skills

Attendance Management

Organizing / File Maintenance

Travel Arrangements

Calendar Management

Loyalty and Dependability

Customer Service

Marketing Knowledge

Scheduling Expertise

Supervisory Management

Event Planning

Client Services

Strategic Planning and Execution

Computer/Technical Skills

Confidentiality

Staff Training and Development

Legal Background

PROFESSIONAL EXPERIENCE

Notary Certified Signing Agent

Reid Enterprise May 2015 – Present

Commissioned by the state of Georgia to publicly witness and authenticate signatures during the signing of documents. Collects affidavits and administer oaths. Also, help aide in prevention of fraud and theft within public matters by screening those who participate in the signing of documents such as deeds, bills or exchange, wills, etc.

Financial Consultant

Savannah, GA Mar 2007 – Present

Work with clients to assess their financial situation and develop individualized financial plans for savings, retirement, investments and insurance.

Church Administrator

Richmond Hill, GA Dec 2014 - Present

Responsible to the Pastor for administering the business affairs of the Church and working with Church members and staff to achieve the objectives of the Church. Oversees the Pastor's calendar as well as the church calendar. Schedule appointments for the Pastor as requested, as well as handle travel arrangements. Schedule and follow-up on speaking engagements for the Pastor and Co-Pastor. Responsible for maintaining the Church's Policies and Procedures Manual, and participating in weekly staff meetings. Responsible for giving general direction to the weekday operation of the Church office and supervising office personnel as assigned. Understanding the operation of and seeing to the maintenance of all office equipment. Responsible for directing the maintenance program of the Church and serving on the Building & Grounds Committee. Administers policies and procedures concerning the use of all Church properties, facilities, and vehicles. Work with staff and organizations in coordinating the assignment of Church facilities for meetings and activities. Evaluates periodically, the insurance needs of the Church. Oversee the security of the Church and maintain an inventory of Church property and equipment. Also, responsible for approving the loaning of church property. Perform other duties as assigned by the Pastor.

Human Resource Supervisor, U.S. Army 2013 - 2015

HHC, 3rd Combat Aviation Brigade, Hunter Army Airfield, GA 31407

Human Resource Manager, U.S. Army 2011 - 2013

447th, Signal Battalion, Fort Gordon, GA 30905

Senior Human Resource Manager, U.S. Army 2009 – 2011

65th Medical Brigade, Yongsan, Korea 96205

Human Resource Management Section Leader, U.S. Army 2000 – 2009

Fort Jackson, Columbia, SC 29229

Fort Leavenworth, Leavenworth, KS 66027

Redstone Arsenal, Huntsville, AL 35808

Fort Bragg, North Carolina 28307

Human Resource Specialist, U.S. Army 1995 – 2000

Continuous assignments with increased responsibility

PROFESSIONAL EXPERIENCE & SELECTED LEADERSHIP POSITIONS

Human Resource Supervisor – United States Army 2004 – 2015

Expertly planned, directed, supervised and managed the full spectrum of Human Resource

competencies for over 3,000 personnel, including awards, evaluations, promotions, finance, leave and passes, personnel accounting, strength reporting and readiness planning.

Sought after by executive leadership to provide expert counsel on civilian and military personnel management actions, performance appraisals, and position description development.

Coordinated with higher and external agencies to resolve conflicts, answer inquiries, and deconflict issues and concerns impacting readiness, funding, and daily operations.

Prepared and presented more than 2,000 detailed presentations and reports using MS Office Powerpoint, Word, and Excel.

Human Resource Specialist – United States Army 1995 - 2003

Answered incoming calls as well as troubleshoot inquiries related to personnel matters

Train and educate customers and personnel on administrative procedures

Resolve problems related to personnel issues in order to ensure continued efficiency

Designed innovative filing system for 2 Star General’s staff

Managed wide-range of high level administrative duties and maintained efficient office environment

Developed and implemented training process for new administrative staff

Employed comprehensive administrative skills to effectively support higher echelon leaders

oMaintained meetings/appointment calendar

oOrganized complex schedule for executive staff

oArranged travel itineraries, transportation and accommodations for executive staff

Developed and implemented filing system in order to create an efficient and systematized office

Organized social functions including holiday and recognition parties

SELECTED ACCOMPLISHMENTS

Created structured mail room for over 700 personnel and their family members and assisted twenty two (22) personnel to obtain mail certification through interaction with Yongsan Post Office resulting in ten (10) superb inspection ratings over a three year period.

Earned Commendation Medal for performance of duties as Brigade Team Leader. Recognized for providing continued assistance to deployed personnel during period of elevated critical incidents.

Hand selected by Two Star General to serve as the executive administrative assistant to a staff of 6 members.

Licensed insurance agent for Primerica; recognized for excellent sales and customer service for achieving highest production for base shop for state of Georgia/South Carolina within the first 3 months on job. Received agent production recognition for month of November 2014.

Licensed notary public.

EDUCATION & SELECTED PROFESSIONAL DEVELOPMENT

Pursuing a Master’s Degree in Human Resource Management – Trident University International, Orange County, CA

Bachelor of Science in Business Administration – Trident University International (5/2014)

Selected Professional Development

oLicensed Insurance for state of South Carolina, Georgia, Mississippi, and Alabama

oHuman Resource Management Course; Advanced Leaders Human Resource Management Course; Supervisory Development Course; Basic Leadership Course

oMaster Resiliency Training Course

oSexual Assault Response Coordinator Course

oEqual Opportunity Leaders Course

oExecutive Filing System Course

oUnit Prevention Leaders Course

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