Customer Service Manager

**** ***** **. **** ****, Texas ***** 832-***-**** ***********@*****.***

Objective

Award-winning customer service provider seeks a position as a valued member of a dynamic team that leverages my achievements, skills, energy and talent where I can effectively contribute to acquisition, quality patient care and retention.

Profile

Motivated, compassionate, professional. Diplomatic and respectful with professionals and non-professionals at all levels. Very detail-oriented and able to multi-task at all times.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend customer/employee differences. Thrive in high tension driven environments. Excellent team-building skills. Very effective communicator. Polished telephone and interpersonal skills as well as exceptional writing abilities. Energetic, reliable, and consistent.

Skills Summary

Digital and Film Imaging, Fluoro, CT and C-ARM

Hospital and clinical settings

OP, IP and Ortho

Creative Solutions

Customer Service

Employee Relations

Professional Experience

COMMUNICATION & CUSTOMER-EMPLOYEE SERVICE/PROBLEM SOLVING

Author professional correspondence to customers and employees.

Communicate medical technology and instructions to individuals using layman’s terms to facilitate understanding with compassion.

Oversee office/team operations and provide impeccable customer service.

Employment History

COLLEGE OF HEALTHCARE PROFESSIONS

LMRT Instructor, October 2014-Present

Teach students Anatomy, Radiology Positioning and Patient Care for exam and license

EXECUTEAM STAFFING – Houston, TX

Radiology Tech, January 2013- Present

Travel relief x-ray technologist, travel to various locations as needed, many different systems, clients specifically requested me as fill in

TGIFRIDAYS-ALMEDA – Houston, TX

Service Manager, May 2013-October 14

Front of house staffing, daily cash and inventory counts

SIGNATURE HEALTH SERVICES – Baytown, TX

Community Liaison, October 2009-August 2011

Expanded current service territory with new referral sources acquisition by 15%

Organize/participate in outreach programs

MEMORIAL HERMANN HOSPITAL SOUTH EAST – Houston, TX

Diagnostic Lead Technologist, Nov. 2000 – Jan. 2009

Responsible for leading and organizing a group of 25 technologist, including actions plans, scheduling, evaluations and payroll; perform radiologic exam with digital, film, fluoro and OR

Employee of the Year Nominee 2005

Certificate of Excellence, Preceptor April 2006

Wall of Fame Member for Customer Service 2007

Employee Campaign Chair 2006-2008

Training and educating staff on new resources and systems including Tip TV, Vocada, PACS and Powerscribe

Standards Committee 2005-2007

Editor for Rad Report, weekly newsletter for Imaging Department

Community Service

Volunteer, Hospice Compassus – June 2009 to Present

Education

UNIVERSITY OF HOUSTON – Houston, TX – Jun. 2002

Bachelors of Science

Marketing Minor

Scholarship from AH&LA

Hotel and Restaurant Management, Magna Cum Laude

SAN JACINTO COLLEGE CENTRAL – Pasadena, TX – Aug. 1994

Associates of Applied Science

Medical Radiography

Dean’s List

Published “MRI of the Breast”, August 1994 Tex-Rays, TSRT Newsletter

Certifications

Texas Department of Health, Licensed Radiological Technologist

ARRT, Licensed Radiological Technologist

American Heart Association, BLS for Healthcare Providers

Computer Skills

WordPerfect

Windows XP

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Internet Explorer

REFERENCES available upon request

Contact this candidate