Customer Service Sales

Ma r k Mo s e l e y

832-***-**** ***********@*****.***

Education

**** - **** ******** ** ***** Bible Institute Certificate of Completion Pastoral and Biblical Studies

**** - **** *** ******** ****ege 80 Hours

Biblical Studies

1989 - 1991 The United States Navy School of Metrology Certificate of Completion Calibration of Precision Instrumentation

Work Experience

2014 - 2015 Vacations To Go Travel Counselor Houston, TX

• Answered incoming calls from people looking to book a cruise

• Discussed their vacation plans and the available options I had for them

• Explained the pricing details pertaining to cabin choices and location

• Booked the cruise and sent the client their cruise documentation

• Kept the client updated if there were any other details they needed to know pertaining to their cruise

2014 - 2014 UBuildIt Planning Consultant Houston, TX

• Contacted potential clients via phone and email to set appointments

• Set Appointments to present the UBuildIt system with potential clients

• Closed and contracted clients

• Consulted with clients on the design of their new custom homes

• Kept accurate records on each client as to where they were in the process

• Consulted with loan officers pertaining to each client

• Stayed in close contact with each client to make sure their needs were met

• Reported and worked closely with management to ensure each client was receiving excellent customer service

1996 - 2014 MNMOSELEY Enterprises/Rock Builders Business Owner Ennis, Houston,TX

• Marketed and sold products to customers

• Managed and directed Sales team

• Managed and directed Construction crews

• Designed and built decks, arbors, cabanas, fences, remodels, etc.

• Provided estimates to customers

• Created and kept accurate financial data

• Ordered and purchased materials

• Assigned team members their daily responsibilities

• Educated team members with the knowledge of how to have a safe, clean and productive work environment

• Prepared payroll

• Obtained City permits when needed

2006 - 2012 Fellowship in Him Ministry Senior Pastor Ennis, TX

• Ministered, counseled and pastored congregation

• Managed church offices, staff and day to day business operations

• Created and distributed marketing material

• Collaborated with city pastors to provide outreaches to the city 2005 - 2007 History Maker Homes New Home Sales Professional Fort-Worth, TX

• Executed the strategic sales process with each prospect

• Pre-qualified and ran credit reports on clients

• Consulted and educated clients on different loan types

• Worked closely with loan officer to ensure that clients would close on time

• Visited and communicated with Realtors to develop long-term relationships

• Managed clients to ensure that they stayed engaged throughout the build process

• Implemented the referral program to ensure success

• Worked closely with construction manager to ensure that standards were met

• Worked closely with the warranty department to ensure all claims were processed quickly and to our home owners satisfaction

• Maintained a program to ensure that our neighborhood was clean and safe

• Trained new employees in all aspects of policies and procedures

• Created promotional fliers for distribution to local residents and Realtors Volunteer Work

High Point Church Prayer Partner 1 Year

High Point Church Usher 2 Years

Fellowship in HimMinistry Home Bible Study 3 Years Impact Ennis Coalition Member 6 years

References

Professional:

David Anchundia Supervisor 214-***-****

Mary Getz Supervisor 817-***-****

Booker T Washington Board Member 469-***-****

Personal:

Jeff Luna 817-***-****

Brad Burkham 214-***-****

Steve Dellafave 713-***-****

Also from 2007 until now I have also been working as a sales trainer and motivational speaker.

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