Customer Service Manager

ANH N. NGUYEN

**** ***** **, ******, ** *****

Home: 831-***-**** Cell: 831-***-****

************@*******.***

SUMMARY

Proficient in Vietnamese; speak, read, and write.

Extensive computer abilities. Comfortable using all Microsoft Office software.

Easily and willingly to learn new concepts.

Excellent communication and organization skills

Extensive computer training.

Much experience mediating between people.

Enthusiastic and experienced in working with others

Fluent in English and Vietnamese

EXPERIENCE

2012 - Present

Office Manager, Bittner, Inc.

Complete general office duties

Take care of ordering and keep track of stock pen

Follow up and keeping track of web orders, eBay orders, special orders, personal stationeries, shipping and handling pens on time for customers, corporates’ gifts

Handle problems with vendors and clients

Assist with accounts receivable, billing clients and vendors

Verify all matched invoices vs. Invoice statement

Account reconciliations & payments

Assists in the establishment and maintenance of employee payroll records

Budgeting, financial and custom reports

Setting up office filing systems, ordering supplies, maintaining HR forms & files

Strong organizational skills

Assures that timely responses to inquiries, questions, etc. are provided to others

2003 - 2012

Merchandising Managers, Aaron Brothers – Art and Framing

3rd Key Holder

Certified in Design and Frame Art

Keep track of payroll, shrink and overall expenses, and frame shop calendars

Bi-weekly visual floor set and holiday sale reset: building end caps, display; complete directives thoroughly and with a sense of urgency include stocking and receiving

Schedule staff to business needs including receiving, floor set moves and special projects

Excellent customer service skills, multi-task in a fast paced environment

Controlling cash flow and daily bank deposit

Anticipate and solve problems, initiate follow up with manager

Ensures store maintenance, recovery and replenishment

Responsible for frame shop’s monthly cycle counts

EDUCATION

2005-2008

A.A Degree in Mathematics, Monterey Peninsula Collage, Monterey, CA

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