Customer Service Sales

Stacee Duncan

Office Manager

Toledo, OH

************@*****.*** - 419-***-****

Motivated, personable business professional with invaluable years' experience in customer service and clerical skills. Talent for quickly and promptly completing assigned task, thriving in deadline-driven environments. Diplomatic and tactful with professionals and non-professionals at all levels. Poised and competent with ability to easily transcend cultural differences Flexible and versatile - capable of working, individually or within a group. Authorized to work in the US for any employer

WORK EXPERIENCE

Avon Sales Representative

Avon Products, Inc. - Akron, OH - November 2012 to December 2014 Responsibilities

Business to Business & Outside Selling

Assisted Customers with Online / Onsite Purchasing

*Commission Only - Based Position, Average 60-72 Sales per 14-Day Cycle

Managed and Trained New Representatives

Accomplishments

Promoted January 2013 to district manager

Skills Used

Sales

Campaign Marketing

Customer Service

Picking / Packing

Office Manager

CITY MANAGEMENT SYSTEMS, INC - Akron, OH - 2008 to 2009

• Filed Forcible entry and Detainers, Rental Eviction Notice

• Filed Security Deposit Settlement Statement

• Prepared and Documented Lease Contracts

• Managed Tenant rental Accounts

• Issue Default Judgments and Garnished Wages

Customer Service Agent

CHASE HOME FINANCE, INC - Columbus, OH - 2007 to 2008

• Answered 80 - 120 inbound calls / day

• Explained Escrow Rules & Regulations to Mortgage Holders

• Assisted Customers with conventional, FHA & VA Loans

• Processed Mortgage Payments

• Revised Amortization Schedule w/ Mortgage Holders Customer Service Representative

GE MONEY SYSTEMS - North Canton, OH - 2007 to 2007 to 2007

• Acted as a liaison between consumers and third party companies (i.e. Lowes, Lord & Taylor, Sears) providing credit through GE Money. Provide customer support assisting with billing issues, product malfunctions, refunds and more.

• Increased / Decreased Lines of Credit for Card Holders

• Establish New Customer Accounts

• Inbound Phone Sales Rep

Debt Collector

ALLIANCE ONE, COLLECTION AGENCY - Toledo, OH - 2006 to 2007

• Worked w/ Automatic Dialer Placing 400 - 500 outbound collection calls / day

• Successfully Collected 70% of contacted debtors on accounts: 90 - 120 days past due.

• Processed Credit and Check By Phone Payments

• General Clerical Office Work (i.e. faxing Proof of Payment, Follow-Up Calls w/ Legal Reps, etc.)

(Type of Accounts - Utility bills, Medical bills, Repossessions and Cellular Phone Bills.) Tier 1 Technical Support Agent

TELEPERFORMANCE, INC - Columbus, OH - 2005 to 2006

• Answered 100 - 130 Inbound Calls / Day

• Provided Technical Support for Customers owning Apple Mac Products

• Case Logging / Managing Customer Accounts

• Corresponding w/ Apple Genius Bar of Customer for warranty usage

• Phone Sales: Products, Services and Extended Warranties Crew Member

CHICK-FIL-A RESTAURANT - Toledo, OH - 2002 to 2005

• Cashier Operation

• Food Preparation

• Maintaining Stock / Inventory

• Scheduling Crew Members

• Open / Closing Store

EDUCATION

High school or equivalent in College Prep

Waite High School - Toledo, OH

2000 to 2003

SKILLS

Microsoft Office Suite (10+ years), Customer Service (10+ years), Sales (5 years), Office Management (3 years), Data Entry (3 years), Account Management (2 years) ADDITIONAL INFORMATION

Skills Summary

• Customer Service

• General Office Skills

• Cashier Operations

• Account Management

• Proficient In Microsoft Office

• Marketing & Sales

• Multitasking

• Typing

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