Customer Service Quality Control

Charles Gooden

**** ******* ***, ********** ** **961

Phone: 530-***-**** E-Mail: ******.*@*******.***

Objective

A position in a goal oriented company that rewards hard work with advancement opportunities . Experience

Customer service agent/Telecom Inc. 05/15 to 12/15 Duties included : Handling Inbound/Outbound calls, Following up on internet generated leads, providing customers with product information, Mapping and scheduling appointments for regional salesmen. Brand Ambassador/GTE Marketing 04/15 to Present

Duties include : Create brand awareness in potential customers, generate interest in products and attract visitors into businesses.

Ass.Mgr/Burgerking 01/02 to 11/06

Duties included : Opening and closing store & registers, counting & recording finances, daily bank deposits, Quality control, weekly & monthly inventory, Hiring and managing employees...employee scheduling, training, and supervising, Responsible for maintaining speed of service as well as resolving customer issues, concerns and complaints, California Safe certified. Education

GED 03/01

General Education

Coastline Community College 08/10 to 11/11

General Education

Skills

Very self motivated, great decision, problem solving and leadership ability, I’m assertive, but able to participate as part of a team and be open to new ideas. I have experience working closely with management to maintain positive customer interactions. Ability to communicate thoughts clearly and simply. Attention to detail and work well under pressure and deadlines.

Contact this candidate