Strategy Planning, Sales, Service Budgeting, CR Management,Training.

JAYANTHA PAI.S

EMail – ***************@*****.***

Mobile: 91-948*******

Senior Level Professional: Assignments in the areas of Aftermarket Support & Customer Service, Sales, Business Development, Distribution & Channel Management, Facility development, Spare parts management, Training & development in a growth oriented organization of repute.

Location preferred: Bangalore or Pune or Abroad

Skill Set

Profile Snapshot

Strategy Planning

After-sales and Service

Budgeting

P&L Management

Operations Management

Client Relationship Management

Supply chain management

Cost and people Optimisation

Training and development

People Management

Sales

Marketing strategies

Network Development

Campaign planning

Core competencies:

Expertise in after sales support and drawing the strategies for customer satisfaction.

Thorough in Sales and sales processes.

A proactive leader with expertise in planning & execution skills in market analysis & support.

Experienced in Inventory & Purchase planning, Distribution and Channel management.

Initiator in increasing revenues, establishing network, actions to enhance productivity and profits.

Establish Spare Parts business; formulize budgets and business plans for the achievement of targets.

Establishing Training and development Centre to train the employees and customers.

Possess skills in development and implementation of processes and systems with hands on experience.

Leading and motivating teams ensuring their career development & positive contribution to the company.

Major Achievements:

Enhanced customer satisfaction level up to 95%. Topper, No.1 in India for 3 years continuously in customer satisfaction survey done by external agency.

Launched 1st in its kind - Service ATMS on bikes.

Launched service of mobile workshop.

Service cycle time reduction by 50 %.

Implemented low cost automation solutions in warehouse operations with barcode solutions.

Pioneered value added products in Service through product bundling and de-bundling based on market needs.

Explored new sales avenues achieved parts & service business growth surpassing targets.

Developed service network by opening new 3S facilities.

Implemented various types of facilities for service to enhance the customer satisfaction and reach.

Initiated various schemes in service marketing and grown the business by 300%.

Created competency matrix for the team and implemented plans for training & skill development.

Started new business of - used vehicles sales of commercial vehicles and achieved a business growth of 150% with strategic sales and process. (No.1 in India for continuous 3 years)

Established new training and development centre with a view in training the employees and customers.

ORGANISATIONAL EXPERIENCE

Dec 2001 to Present:

Dy. General Manager – M/s Prerana Motors Pvt. Ltd, Bangalore.

(No.1 dealer for TATA MOTORS) (PMPL is a major automotive “3S” dealer and spare parts distributor for entire Karnataka both in TATA MOTORS Commercial and Passenger vehicles segment)

Growth Path:

Joined as Asst. Manager – in December 2001.

Promoted as Manager – in May 2002.

Again in 2005 promoted as Senior Manager.

Promoted as Divisional Manager – in 2008.

As Asst. General Manager – in 2011.

Now as Dy. General Manager in 2014.

Job profile:

Heading entire sales, after sales and support business, customer and client relationship, training and development, service operation.

Vehicle sales, Service business and Parts service levels growth for dealership - 15 works shops.

Heading used vehicle business as well as coach building business.

Managing team strength of 500+ employees.

Improvements in workshop service level and market share enhancement.

Principal’s interactions, target & incentive achievement, improve profitability through cost effective operations.

New business development, manpower recruitment, development and team building.

Heading additional businesses - sales & services of earth moving equipment business.

Major Achievements:

Service Network expansion (service facility) from one district to 11 districts and from one workshop to 15 different types and models of service facilities.

Best Dealership in India Award for service continuously for 3 years.

Largest selling dealer of – used vehicles for 3 years continuously.

Designing of 3S facilities, project completion and getting the approval from manufacturer. Established country’s largest service facility with 60 bays.

CFT approach at workshops, enhanced productivity and workshop turnover time.

Initiated new approach in SM and NM parts monitoring with liquidation plans.

Conducted training programs, setting the KRA and KPI at each activity level.

Establishing Regional training centre and also preparation of skill matrix.

July 1996 to Dec 2001

Asst. Manager (Branch Manager) in C.P.C (India) Ltd. (Dealer for TATA MOTORS) (Automotive industry – Dealer for all range of TATA MOTORS vehicles and with its own fleet of trucks and buses)

Job profile:

Heading the branch – sales, service and spare parts.

Leading the team comprising of sales, service and spare parts business.

Branch budgeting, short and long term plan, business expansion and profitability growth.

Development of systems and processes for the vehicle sales and aftermarket support.

Major Achievement:

Excelled the sales business by 100%.

Increased the after-sales and spare parts sales business by 230%.

Established new service facility – first of its kind in that region.

May 1983 to July 1996:

Workshop Supervisor (Works Manager) – M/S S.G.M.T.Co.Ltd: (Fleet of stage carriage and Super deluxe Buses)

Job profile:

oHead for the department of Service.

oLeading the team comprising service, spares and traffic.

oMaintaining the vehicles with utmost quality and in ready to serve condition.

oVisiting the accident spot and releasing the vehicle.

Major Achievement:

oReduced brake down from 2500 kilometres per month to 40 kms per month.

oReduced kilometre cost by 25 paisa.

oIntroduced super deluxe buses.

oIncrease in the fleet size about 60%.

May 1989 to June 1996:

Advisor – Life Insurance Corporation of India, Shimoga Branch:

Job Profile:

Advising and demonstrating about the insurance plans.

Marketing and selling the Insurance policies.

Major Achievement:

Sold 108 policies in a single month

ACADEMIC DETAILS & OTHER COURSES

MBA - Marketing from Sikkim Manipal University in 2015

B.Com from Mysore University in 1989

Automobile Service training course in 1994

ISO 9001 : 2008 Internal Auditor certification course in 2008

Master of Service Administration Programme in 2013

PERSONAL DETAILS

oDate of Birth: 19th February 1968

oNationality: Indian

oPassport No. L3566139 Validity: 29.09.2023

oAddress: # 204, “Manorama”, V2 – Sushmitha Enclave, Guddanna Street, 2nd main, Ranganathapura, Magadi main road, Bangalore – 560079

oLanguages known: English, Kannada, Hindi, Konkani.

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