Customer Service Software Engineer

Anthony Tran

**** ***** *****, *********, ** ****0

Contact: ***************@*****.*** 847-***-****

PROFESSIONAL SUMMARY

Well-regarded and loyal technical professional with a proven track record of accomplishments in software design, testing, and system integration. Advanced software developer commended for exceptional ability to create application solutions that optimize network performance. Strong individual contributor adept at handling various responsibilities and complex projects normally handled by multiple individuals. Constantly striving to improve software quality and enhancing user productivity. A quick learner known for determination, self-motivation and analytical problem solving.

16+ years of experience in software development using Java and object-oriented concepts, along with third-party and open source software integration through Java Application Programming Interfaces (API).

Experienced in software methodologies and development processes including configuration management, architectural design, documentation, and unit testing.

Highly knowledgeable in wireless mobile technologies including PS-LTE, iDEN, CDMA, and WiMAX.

Strong analytical, problem solving and debugging skills.

Recipient of multiple BRAVO company awards for quick implementations of network applications resulting in high customer satisfaction and significant revenue recognition.

TECHNICAL SKILLS

Languages: Java, SQL, C, HTML, TCL Expect, Visual Basic, Unix Shell, Perl, Awk, DSP Assembler

Technologies: JDBC, JRUN, Java Servlet, IIS, JSP, JavaMail, XML, Swing, NetCharts, JCChart

Tools: Oracle SQL Developer, Oracle Enterprise Manager, OptimizeIt, Clearcase, Visual Sourcesafe, Multi-Edit, PR Tracker

Platforms: UNIX/Solaris, Linux, Windows

Database: Oracle, MySQL

IDE: Visual Cafe, Eclipse

PROFESSIONAL EXPERIENCE

Motorola Solutions Inc (formerly Motorola Inc), Schaumburg, IL 1990 - Present

Senior Software Engineer (2010-Present)

Develop, maintain, and support stand-alone and web-based JAVA application tools that allow PS-LTE and iDEN wireless operators worldwide to identify, validate, and resolve operational problems using generated data and vital reports.

Created a JAVA-based tool capable of auditing sites configurations and licensing data from a PS-LTE network using Ericsson RAN equipments.

Created feature enhancements for a complex web server application that collect data from remote devices, load them into an Oracle database, and display reports to users by either an on-demand J2EE web interface or an email subscription mechanism.

Developed reports with intricate graphical designs that enable customers to easily perform system analysis and audit network configurations, resulting in quick resolutions to system problems.

Managed all data collection, processing and database management activities to ensure data reliability on a 24/7 basis. Train users on new application tools and serve as a go-to person to quickly fulfill critical ad-hoc requests regarding system problems.

Software Architect (2008-2010)

Led the design of various stand-alone and web-based JAVA applications used to assist CDMA and WiMAX operators in analyzing, monitoring, and resolving network issues.

Solely architected and developed a profiling tool used by field and system engineers from Verizon and Sprint Nextel to analyze, model, and monitor key capacity-related metrics within the CDMA EVDO network.

Provided feature enhancements and maintenance support of a web server application used to audit WiMAX network configurations that impacted system performance.

Received a BRAVO award for quickly designing a tool that drastically reduced data processing of key network elements from several months to less than 1 week. As a result, company recognized an additional $25 million in revenues.

Also received another BRAVO award in recognition of providing outstanding customer support in resolving technical field issues.

Lead Software Engineer (1999-2008)

Served as a technical lead in software projects that assisted Sprint Nextel and Nextel International in troubleshooting and optimizing their networks.

Spearheaded the development of a sophisticated JAVA-based tool that integrated propriety algorithms and modeling techniques, allowing wireless carriers to create the best network configurations and location areas.

Created a stand-alone JAVA-based searching utility to search call detailed records (CDRs) allowing field engineers to troubleshoot network related issues.

Created a capacity-planning tool used to analyze and estimate CPU utilization of key components within a legacy and next generation base site controller.

Developed a tool to simplify how users identify key radio frequency (RF) issues by utilizing statistical data.

Implemented a suite of applications that automated data collection, processing and retrieval to quickly allow internal audit of network configurations.

DSP Software Engineer (1990-1999)

Led the design and development of embedded software for the base radio controller used to digitize analog voice signals, circuit and packet data to be sent over the air in the iDEN network.

Developed algorithms to improve audio quality and network performance.

Worked with integration test labs to verify features in a system release.

Received multiple BRAVO awards for developing innovative wireless mobile technologies and meeting all key milestones ahead of schedule. Authored several publications related to cellular advancements.

EDUCATION

BS in Electrical Engineering, University of Illinois - Chicago, IL, 1989

PROFESSIONAL DEVELOPMENT

Java Programming Workshop, 1xEV-DO Networks, Understanding CDMA, CDMA 2000 Air Interface, iDEN System School, Digital Communications, Understanding VoIP TCP/IP Protocol, Packet Data Overview, Perl Programming, Object-Oriented Analysis and Design Using UML (Rational), Hatley & Pirbhai Structure Method, Developing Quality Software, Clearcase.

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