Project Manager Management

William Harrison, PMP, BLACK BELT, ITIL v*

**** **** **** *****, ***** 900 Houston, TX 77027

281-***-**** ****@**************.***

SENIOR PROJECT MANAGER

Project Quality Management Enterprise Implementation Risk Management

Experienced project manager with over 12 years of success leading all phases of diverse projects; certified Project Manager Professional with a Master’s of Science degree in Computer Systems Management with a concentration in information assurance.

Business strategist; hands-on experience in analyzing and designing activities and workflow in and around organizations while demonstrating breakthrough thinking and business results.

Excellent communicator; Interpersonal skills coupled with technical savvy to bridge the business and technical communities. Proven team leader and tested technology strategist.

CORE COMPETENCIES

Agile Development Compliance Information Management Security Six Sigma Lean Methodology MS Project/Visio PMO Quality Planning ITIL v3 Foundation Certification Systems Engineering Systems Migrations/Integrations Requirements Analysis Costing & Budgeting Project Scheduling Testing/QA/Rollout/Support Cross-Functional Supervision Resource & Risk Management Client Relations Vendor Management Capacity Planning

PROFESSIONAL EXPERIENCE

West Arlington Consulting Group LLC, Houston, TX 09/13 to Present

Title: Founder and Principal Consultant

Founded West Arlington Consulting Group, a firm that strives to provide innovative consulting solutions to unique business problems based on insight and understanding. West Arlington specializes in IT Project Management, Business Process Improvement, and IT Consulting. Current and past industry-leading clients are:

Comcast Corporation, Quality and Performance Management

Provided lean and six sigma advisory services in the following areas: three day introductory Green Belt training; talent management and workforce redevelopment; trend analysis of operational spend and labor usage; and current state assessment of resource capacity. Efforts designed to support company’s focus on customer satisfaction and end-to-end software testing as the world’s largest broadcasting and the nation’s largest cable company.

Fannie Mae, Six Sigma Process Improvement

Provided detailed analysis of yearly IT contract/consultant cost. As Senior Consultant, effectively and efficiently assessed the current state of deployed contract labor and consultants, identified key opportunities for optimizing cost as well as increasing process efficiency / effectiveness, and assisted in development of execution plan to improve the value the organization and stakeholders receive from all resources. Output of analysis led to process modifications, change initiatives, recaptured cost, and $55M in potential savings.

Skytech, Inc., IT Project Management

Lead IT Project Manager on critical CRM implementation for a regional General Aviation sales, service and management organization. Provided user-friendly and interactive CRM that addressed account management needs and fostered collaborative communication. Activities included: installation and configuration; module customization; report configuration; data migration; mobile/offline client testing; UI testing; and training and documentation.

SAVA Workforce Solutions, Herndon, VA 10/11 to 9/13

Title: Business Process Engineer SME Level IV

Supported multi-divisional Federal law enforcement agency with business process re-engineering. Awarded agencies Knowledge Award for innovative practices and solutions. Led team of consultants, supporting client’s largest division (over 1,500 personnel), in the review, documenting, evaluation, recommendation, and implementation of re-engineered processes.

Performed an assessment of operational units with a focus on capturing As-Is state. Critically evaluated information gathered, reconciled conflicts, decomposed high-level information, and designed new To-Be model automating key processes. Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, use cases, scenarios, and task and workflow analysis. Tracked all deliverables through completion.

Provided financial scorecard linking cost, resources, and security priorities of multi-million dollar budget for senior executive review. Afforded leadership new capability to analyze dynamic data within minutes instead of weeks and ability to shift resources accurately.

Ensured process initiatives met organization’s overall business strategy through detailed analysis and systematic designs. Documented inter-relationships between processes.

Analyzed business activities and established a repeatable process to identify potential legal risks within division. Assisted process owner in selecting and grading potential BPM solution.

Deloitte Consulting LLC, Arlington, VA 10/08 to 10/11

Title: Senior Consultant – Systems Integration: System Engineering Group

Provided external management of a broad range of information technology initiatives, core IT system requirements, projects and programs, including the creation and implementation of technology and business solutions for $200+ million portfolio supporting a global user group.

Supported efforts to centralize oversight of budget, risk management, strategic alignment of IT investments, and investment management along with the standardization of investment procedure, rules and plans of 350K+ DoD and Intelligence Community (IC) agency users.

Assisted working group in developing new Risk Management Framework and streamlining Testing and Evaluation. New process increased information assurance in software design.

Conducted technical study to evaluate possible solutions and analyze alternatives to improve data collection. Led documentation of CONOP, project plan & schedule, and software analysis. Worked closely with developers and contractors to define customer requirements.

Provided timely response to Senate Arms Service Committee secure theater information and interoperability request for information. Researched DoD information sharing requirements.

Humana Inc., Louisville, KY 10/07 to 10/08

Title: IT Project Manager

Led coordination of architects, developers, database administrators, programmers, off-shore assets, testers, business analysts from various service lines to design and develop in-house applications, managing all aspects of Software Development Lifecycle using Agile and Waterfall principles. Served as liaison between business and IT stakeholders to ensure project completion.

Managed migration of 450+ business applications to new $30 million Data Center; directed internal project managers and external consultants providing program support; identified application dependencies and prevented business impact due to application downtime.

Led two-phase internal auditing database enhancement; implemented system that improved reliability, enhanced efficiency and established scalability for future growth. Delivered new capabilities and functions to streamline the auditing process with additional security features.

Led SharePoint effort to inform senior leadership, managers, and staff of pending data center conversion. Updated information daily and generated weekly presentations via SharePoint.

Created internal introductory Project Manager Course; designed preparatory program to for new project managers; course modeled in other geographical locations throughout company.

United States Air Force 11/02 to 09/07

Title: Captain / Communications and Information Officer

During a 5-year tenure as a Communications and Information Officer with the U.S. Air Force, planned, designed, built, deployed, managed and maintained communications and information systems architectures, and provided executive level support to federal and military customers.

Led 101-person element maintaining $20 million in communications equipment supporting 8,000 customers. Assisted in managing $1 million budget. Directed design, installation and support of local - metropolitan network supporting 2,000 customers and various agencies.

Provided deputy program management support for approximately $300 million DoD emergency action message modernization program. Provided security guidance, vulnerability analysis, process improvement and risk assessments for global modernization.

Utilized Dynamic Object Oriented Requirements System (DOORS) database to capture, generate, manage, quantify, and trace and analyze user requirements and related data.

Directed final design review of a DoD cryptographic emergency communications system program; guaranteed on-time delivery to user groups and 100% accuracy of documents through testability and verifiability of requirements; resulting in savings of $100,000.

United States Army, Schofield Barracks, HI 05/98 to 05/02

Title: Sergeant / Automated Logistics Specialist

Served as the Army Maintenance Management System Non-Commissioned Officer in Charge for the largest pacific based Transportation Company in support of the 25th Infantry Division.

Managed the supply chain, arranged transportation and storage of materials, and transportation management of 200+ vehicles and various pieces of equipment.

Responsible for the entire life cycle of equipment and parts valued at over $300,000, including acquisition, distribution, internal allocation, delivery, and final disposal.

Developed and implemented technical project management tools such as plans, schedules, and responsibility and compliance matrices to meet Department of the Army mandates.

Directed team activities, established task priorities, scheduled and tracked work assignments, provided guidance to four junior enlisted soldiers, and ensured the availability of resources.

FORMAL EDUCATION

Loyola University Maryland, Baltimore, MD (Graduation: February 2016)

Executive M.B.A.

University of San Francisco, San Francisco, CA

Masters Certificate, Business Process Management

University of Maryland University College, Adelphi, MD

M.S., Computer Systems Management/Information Assurance

Hawaii Pacific University, Honolulu, HI

B.S., Business Administration/International Business

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