Network Technician

Darryl Wise

*** **** ***** **** ********* NY, ***52 917-***-**** ******.****@*****.***

Able to quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

Education

COMPTIA - Manhattan NY CCNA BootCamp Training

CHUBB INSTITUTE - Westbury, NY Network Security Administration GPA: 3.7

Technology Summary

Systems:

Experience with MS-DOS, MS Windows, MS Word, MS Excel, MS Outlook, MS Office, Windows NT4, Windows 2000 Professional, Windows XP Professional, Windows 7, Windows Server 2000 – 2012, Microsoft Exchange 2007, Microsoft Sharepoint 2007, VMware ESX and Workstation

Trained CCNA by COMPTIA, able to configure Cisco Routers, Cisco Switches, Setup of Cisco Protocols and ACL’s. Also able to Setup Subnets and VLANS and Firewalls on Cisco OS 12.X

IT Experience

Barnes and Noble – Westbury NY December 2014 – July 2015

Answering phone calls in a high call volume environment and email tickets

Remote Desktop Troubleshooting for Windows Server 2012 and other Windows Platforms

Changing DHCP properties and IP Addresses

Remote troubleshooting of Cisco Routers, physical and wireless.

Changing permissions and security on ports for Cisco Routers

Remote Network/Shared Printer setup

Worked with a number of High Profile Vendors, AT&T, Verizon, NCR, Brother, Dell

Highly detailed ticket documentation of all work that was done during the troubleshooting.

IDP CONSULTING –JERICHO, NY JANUARY 2014 – August 2014

Remote and On Site troubleshooting of Select clients of Law firms, Schools and Various Small and Large Scale Businesses.

Answering phone calls and emails and request tickets.

Using AutoTask to document all work done and proper timed billed as per the SLA per the client

Using LogMeIn Rescue and LogMeIn to troubleshoot most clients remotely.

Using GFI to monitor Servers status and Alerts at all times.

Using Sonicwall Software Interface and also Installing Physically for clients as well.

Creating Users Via Active Directory and setting up Email Via Exchange, Appriver and Postini for Clients.

Configuring Active Sync for All Smart Devices.

Removal of Viruses and Malware and Spyware via various Utilities and Tools.

Remote Back Up of Clients via Barracuda or Windows Backup and also on site back up via Tapes.

Weekly maintenance of Servers Remotely and physically at various locations.

Setup of VM Hosting and Workstations Terminals.

Assistance with large scale Migration from MS Exchange to Office 365 Cloud.

ESTEE LAUDER - MELVILLE, NY JULY 2013 – DECE,MBER 2013

Remote troubleshooting of Regional and International Estee Lauder Stores and Counters.

Answering phones calls and emails via outlook.

Using Computer Associates for ticket documentation.

Utilizing Active Directory to create and delete Users and Change passwords and give permissions to files and printers on the network.

Utilizing Citrix IPLookup and Logmein to remotely access workstations on the network.

Updating iPad applications for the different stores and creating RMA’s for the ones that need replacement.

Troubleshooting JLA and NCR POS software and printers.

Troubleshooting all manager workstation printers and software.

KAPLAN – NEW YORK, NY DECEMBER 2012- MAY 2013

Work at the national call center troubleshooting syllabus access for a wide variety of students preparing for pre and post-college exams.

Providing support for a range of operating systems such as Windows XP/Vista/7/8 and Mac OS X.

Assisting students remotely using an Adobe Connect Pro meeting room when necessary.

Use Salesforce.com for casing student interactions and JIRA for submitting developer tickets.

Troubleshot student authorizations to take tests at a Pearson testing center as part of a specialized GMAT Experience team consisting of only myself and a team lead. This often involved FTP server pushes.

Handle difficult and unruly customers, some with low knowledge of computers.

Provide training for new hires in the form of call shadowing and systems training.

Help to facilitate a major locale change by remotely training new hires via Adobe Connect Pro.

IT Experience (continued)

PREMIER MERCHANT PROCESSING - LEVITTOWN NY MARCH 2011 - AUGUST 2012

Provided 1st and 2nd level Operations support for company production systems.

Handled Customer Service Support for Merchants informing them of Billing and Deposit Information.

Proving Shipping Support with delivery and receiving Terminals and Other Supplies for Merchants.

System monitoring, troubleshoot credit card terminal issues, prepare problem management documentation and operational reports.

Provided Support for LUCY Gateway Software and Training Merchants.

Prepared documentation and training materials; and coordinate technology related training.

TEKSYSTEMS/SBARROS – MELVILLE, NY FEBRUARY 2011 – March 2011

Provided support and confirmation of all Network Configurations of Aloha terminals for all locations for Sbarros locations.

Provided configuration support of new Wireless and Hard Wired Routers in the business.

EVO MERCHANT SERVICES - MELVILLE, NY NOVEMBER 2008 – NOVEMBER 2010

Provide 1st and 2nd level Operations support for company production systems.

Implemented new software and upgrades for existing software on client workstations and servers

System monitoring, troubleshoot credit card terminal issues, prepare problem management documentation and operational reports.

Perform installation of software updates and code fixes as required.

Identified and implement technologies and methods of using existing technology to help users work more efficiently.

Developed procedures and trained users in electronic data transfer between applications.

Prepared documentation and training materials; and coordinate technology related training.

BOMBARDIER TRANSPORTATION – JAMAICA, NY JULY 2006- DECEMBER 2007

Prepared and submitted daily reports of passenger loads, station and train anomalies, and cleanliness.

Provided first response to any emergency. Performed such actions as customer evacuation, first aid and fire suppression.

Provided accurate and thorough documentation of activities including violations, incidents and emergency situations.

Provided technical maintenance for kiosk and terminal machines.

Inspected and corrected minor equipment malfunctions in stations and onboard trains.

Liaison with other departments and outside agencies in emergencies to ensure the safety of passengers, personnel and equipment.

CABLEVISION TECHNICAL SUPPORT GROUP - MELVILLE, NY JULY 2004 - APRIL 2006

Executed Help Desk troubleshooting on internet connectivity, computer, e-mail and home networking problems with external customers.

Assisted in troubleshooting basic wired and wireless router problems.

Provided service as a trainer for newly hired technicians.

Supervised ongoing progress of new technicians.

Performed setup and troubleshooting of VOIP services.

Ensured thorough documentation of all services provided to external customers including the problem, the resolution, and the steps taken to achieve resolution.

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