Customer Service Manager

Executive Summary

Retail employee with ** years of managerial experience. Lead store operations, staffing, customer satisfaction, product quality, financial performance, and team development.

Core Qualifications

Staff training/development

Organization/Planning skills

Interpersonal skills

Professional Experience

Overnight Logistics Team Leader

12/12 - present

Target Corporation

-Manage the day to day operations of the logistics team.

-Utilize state of the art technology to manage the receiving processes, freight flow and replenishment transition, productivity results and background inventory.

-Recruit, select and develop and retain talented team members.

-Ensure great customer service by interacting with guests and team members.

Sales/Manager

01/12 – 08/12

EmbroidMe

-Managed a small business of printing/embroidery side by side with owner.

-Maintained a positive sales growth of 6% YOY growth.

-Helped train and contribute to improving quality control and organization.

Store Manager

11/03 – 12/11

Starbucks Coffee Company

-Actively managed employees by regularly conducting performance assessments, providing

feedback, and setting challenging goals to improve partner performance.

-Implemented company programs by developing action plans and directly motivating and

instructing the store team to implement them to meet operational and organizational objectives.

-Utilized management information tools and analyzed financial reports to identify and address trends and issues in store performance.

Preloader 10/00 – 02/03

United Parcel Service

-Loaded various trucks before they went out on deliveries.

-Memorized numerous addresses and routes; oganized packages based on routes.

Education

University of Phoenix 09/08 – 7/12

Bachelors

Business Administration – Business Management

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