Customer Service Administrative Assistant
Resume:
Janerra Cade
Snellville, Ga 30039
Tel: 678-***-****
Email: ********@*****.***
Objective: To acquire a challenging position in an environment where I can best utilize my skills and education.
Skills:
Excellent Organizational Skills
Strong Customer Relations Skills
Proficient in Microsoft Office
Highly adaptable and positive
Analytical Thinker
Resourceful team player
Productive worker with a solid work ethic
Troubleshooting Technical Issues
Detailed Oriented
Work History:
6/2013 to present
Senior Technical Advisor
Concentrix
Norcross, Ga
Answer all incoming customer calls within quality standards
Providing excellent customer service
Provided effective advisor coaching to improve performance
Gather and input customer information and inquiries in a PC environment
Follow critical elements of the Call and File handling process
Determine customer needs through effective questioning and evaluate need for call escalation
Review escalated calls
Correspondence with various internal departments on a daily basis in troubleshooting issue
Contact external parties to assist in providing information, gain clarification, and gather information
Making final decisions and providing recommendations to improve tech advisor performance
Directing and assisting tech advisors with troubleshooting issues
Correspondence with several departments
Analyzing, troubleshooting, and resolving software and hardware issues
4/2011 to 7/2012
Administrative Assistant
New Beginnings Life Changing Network
Lithonia, GA
Prepared invoices, reports, memos, letters, financial statements and other documents, using Microsoft Word, Excel, Access, Power Point, and Publisher.
Answered phone calls and directed calls to appropriate parties or take a message.
Greeted visitors and determined whether they should be given access to specific individuals.
Performed general office duties, such as ordering supplies, maintaining records, and basic bookkeeping work.
Filed and retrieved documents, records, and reports.
Sorted and distributed incoming correspondence, including faxes and email.
Provided clerical support to other departments
Supervised and trained other clerical staff and arrange for employee training by scheduling training or organizing training material.
4/2009 to 2/2011
Medical Sectary
ENT Surgery Center of Atlanta
Atlanta, Ga
Scheduled appointments, and maintained and updated appointment calendar.
Analyzed data to determine answers to questions from customers or members of the public.
Transmitted information or documents to customers, using computer, mail, or fax machine.
Kept a current record of staff members whereabouts and availability,
Collected, sorted, distributed and prepared mail, messages and courier deliveries.
Maintained medical records
Registered patients according to office protocols
Filed and completed medical reports and insurance forms, pulled patient charts, completed discharges.
Assist patients in accurately completing appropriate forms and documents.
8/2007 to 3/2009
Receptionist
Arenday’s Hair Salon
Atlanta, GA
Answered phone calls, screened and forwarded calls, providing information, taking messages and scheduling appointments.
Received payments and recorded receipts for services.
Greeted customers, determined nature of visit, and directed them to specific destinations.
Heard and resolved complaints from customers and public.
Scheduled appointments, and maintained and updated appointment calendar.
Analyzed data to determine answers to questions from customers.
Collected, sorted, distributed, and prepare mail, messages and courier deliveries.
Performed duties such as taking care of plants and straightening magazines to maintain lobby area.
5/2005 to 7/2007
Front Desk Clerk
Old School Auto
Decatur, Ga.
Received payment and recorded receipts for services.
Answered phone calls, screened and forwarded calls, providing information, taking messages and scheduling appointments.
Greeted customers, determined nature of visit, and directed them to specific destinations.
Heard and resolved complaints from customers and public.
Scheduled appointments, and maintained and updated appointment calendar.
Provided information about establishment such as location and services provided.
Collected, sorted, distributed, and prepare mail, messages and courier deliveries.
Education:
DeVry University
Health Information Technology Associate’s Degree
November 2010
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