Yamini Arora

Address: H. No. ***-***, *nd Floor, Flat No. 6, Ramfal Singh Marg, Saidulajab, Saket, New Delhi- 110030

Mobile: +91-989******* Email: acss0u@r.postjobfree.com

Objective

Accomplished Human Resources Professional currently looking for a new direction and challenge, seeking to continue use of my professional background in a new area, excited about the challenges, possibilities and contributions to new organizations.

Professional Experience

Dial O Flight Pvt. Ltd. New Delhi

Sr. Generalist – Human Resources, May ’13 till Present

Develop and implement company policies and procedures to make an employee handbook; also promote understanding within the organisation.

Recruit for open positions and perform the full life cycle of recruiting activities including sourcing and screening applicants, maintaining recruiting systems, drafting offer letters, providing follow-through with candidates, supporting hiring managers, and reporting recruiting statistics.

Draft and update job descriptions; assist in classifying positions and/or reclassifying positions as needed.

Lead employee on-boarding activities; answer employee questions and provide support to managers when integrating new hires into the organisation.

Implement fingerprint-supported background checks of all employees.

Administer employee benefit programs, compensation, discipline issues and yearly events.

Support the performance review process; provide employees and managers with information about the process, policies, job duties, and process for promotion.

Lead employee recreation and recognition programs.

Maintain employee records.

Responsible for new hire, termination, and change of status forms with payroll. Serve as employee liaison to assist in problem resolution with issues related to benefit deductions and pay.

Coordinate and ensure completion of employee exit interviews. Report outcome of exit interview information to management and tracks/maintains data.

Ensure compliance with applicable employment laws and regulations.

Other human resources and admin duties as assigned.

Internet Moguls New Delhi

HR Generalist, Apr ’12 till May ’13

Interviews & Recruitment Process:

Manpower planning and recruitment for all levels and functions in the organization, managing the complete recruitment life cycle. Identifying manpower requirements. Understanding the complete job descriptions and job specifications for various roles being received from the HOD’s, Processing & compiling the approved manpower requisition, by screening and lining up suitable candidates for interview in coordination with HOD’s by Various Recruiting Techniques. Cross checking the screened profiles and HR round of interviews of the candidates through phone or Personal Interview then to map the suitability of the profiles as per the requirements of different departments.

Induction Process:

Induction process for the new employees to the concern department, and providing offer letters, appointment letters, confirmation letters after joining & completion of probation period.

Employee Relations:

Handled all kinds of employee’s queries and complaints, confirmation appraisals of employees, and feedback sessions with managers to know the performance of the group, keeping track of employees. Activities in terms of confirmation, promotion, transfer and their separation. Updating the employee’s from time to time about the company policies if any changes.

Leave Management:

Maintain the daily, hourly attendance report, conducting the leave management and maintaining leave report. Looking-after payroll management as per the attendance and leave records of employees.

Performance Appraisal:

Coordinating with all department heads and rating the employees, Participate in employee coaching and feedback on performance. Implementing and executing the entire Appraisal Process, with periodical appraisal of employees by filling up of the Appraisal Forms, Evaluating the Performance and communicating the relevant information’s to various department’s person concerned to solve, Promotion, Increment and Reward decision on the basis of employee performance.

Payroll Management:

Preparing input from the HR department into a payroll software of Salary which containssuch items, i.e. Joining date, preparing salary structure(incl. PF & ESI), Details of increment & Confirmation, Details of Bonus due for the month, Resignation details which contains shortfall of notice period given, Attendance Details, Leave chart. Provide the information to the Acct dept. for salary processing

Exit Formality:

Conducting the Exit Interview and Implementing along with executing the Exit Formalities, processing for final settlement

eDataIndia (I) Pvt. Ltd. New Delhi

Sr. Executive - HR, Apr ’10 till Apr’ 12

Assist in the full range of HR duties covering Recruitment & Selection, Training & Development, Salary & Benefits Administration, Job Evaluation, Employee Relations and Staff Welfare.

Recruiting staff includes developing job descriptions, preparing advertisements, checking application forms, short listing, interviewing and selecting candidates.

Handling salary negotiations and compensation administration, checking references, making offer / appointment letters.

Co-ordination of Joining formalities, Induction activities, getting statutory forms filled, etc.

Handling exit interviews and carrying out all exit formalities.

Identify training and development opportunities.

Listening to grievances and implementing disciplinary procedures.

Research on employee activities, formulating a plan within the department on fun at work, engagement options.

Maintain employee benefit administration such as attendance / leave records, insurance, medical and etc.

Co-ordinate with various departments to follow-up on completing and submitting the self appraisal process.

Assist HR Manager on all Core HR related activities and Day to day operations.

Convergys India Services Pvt. Ltd. Gurgaon

Sr. Customer Care Officer (OPERATIONS), Jan ‘07 – Apr ‘10

Process, monitor, review, measure, track, validate, research, analyze and report on customer activity/utilization reported by AT&T (Largest Telecom Company, established by Alexander Graham Bell in USA).

Identifies and correct eligibility issues of customer billing complaints, performs backups on customer accounts, issue billing adjustments, verify accuracy of billing data and revise any errors.

Handle escalated and complex issues routed by front-line Customer Service team.

Complete special projects as assigned within time frames outlined.

Interact with other special analysts and serve as a reference source for resolving difficult error situations.

Weblink Peripherals (I) Pvt. Ltd. New Delhi

Sr. Marketing Executive, Mar ’05 – Mar ‘06

Worked with www.ExportersIndia.com and www.IndianYellowPages.com.

Managing office activities and maintaining timely reporting of Websites & Homepages.

Correspondence with office staff and provide them full support, resolving their issues, give them services details as training and guide them properly.

Handling the customer's, conversation with them by Calls, Mails & Chat to solve their Queries and Complaints.

Understand client's requirement, analyzing scope of work, drafting project estimation and negotiating deals.

Education

Master of Business Administration (MBA) specializing in Public Relations and Human Resources through distance learning from NIMS New Delhi, 2009

Bachelor of Arts (BA) from MEERUT UNIVERSITY Uttar Pradesh, 2004

Senior Secondary (12th) C.B.S.E New Delhi, 2001

Secondary (10th) C.B.S.E New Delhi, 1999

Certifications:

Diploma in Information Technology from NIIT.

Professional Diploma in Web Designing and Software Programming from F-TEC.

Strength and Skills

Professional demeanor and excellent written and verbal communication skills.

A dynamic go-getter with multi–tasking abilities in driving team efforts towards achievement of organizational goals under pressure.

Achievement Oriented, Positive Outlook, Team Builder, Motivated and willing to learn new skills.

Proficiency with various software applications programs including Lotus Notes, Microsoft Word, PowerPoint and Excel, Windows & Macintosh OS.

Accomplishments

Sales

Achieved the Target for the Highest Sales of Solving the Customers Queries and got the promotion as Sr. Officer.

Awarded for Delivering a Superior Customer Service Experience.

Clients Network

Achieved the Target of making the largest Network of Clients Group in the Organization Presented with the Award of Excellence in Service Quality.

Recognition of “Outstanding Performance” and Vision & Values “The Power of One” Champion.

personal information

Father’s Name : Ramesh Kumar Arora

Date of Birth : 15th September 1983

Passport : F8375385

Nationality : Indian

Sex : Female

Marital Status : Married

Language : English, Hindi and Punjabi

references

Available on request

Yamini Arora

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