Customer Service Office
Resume:
Mark E. Baylor
Rocky Mount, NC 27803
Cell 252-***-**** Work 703-***-****
EMPLOYMENT HISTORY
Document Control Support 2 September 23, 2013 – August 21, 2015
Interact directly with USPS General Counsel, Office of the Inspector General, Postal Inspection Service, FOIA Office and other customers to solicit and documents relevant information requirements for to yield the best results for a request/case. Develop appropriate methodologies (based on unique requirements of each individual case) to collect pertinent metadata from the varied data sources (internal Postal systems, external internet searches, etc.)to fulfill approved requirements. Become proficient with USPS ICP Litigation Hold Log System and log cases) to log and track case manifest and support customized monthly reporting.
Provide electronic information (emails, internet usage, data and telephone records) by using USPS archiving systems and retrieving information from the USPS Data centers when requested by the USPS Attorneys, Office of Inspection General, Inspection Service and PCES Manager. Use own discretion to evaluate and analyze collection of data (the size and scale of this collection is determined by the identification phase) from disparate data sources against the base requirements to provide complete investigation results to requestor for the case to ensure results match the requirements.
Use best practices and lessons learned to cull data and categorize by type, volume, and location while maintaining complete chain of custody through completion of case. Support development and maintenance of documented practices to ensure repeatable, quality execution of discovery and analysis as new members join team. Assume full responsibility for every phase of the assignment through case completion. Proficiency with MS Excel and Word required. Solid communication skills.
USA TRIAL DEFENSE SERVICE September 13, 2010 – May 6, 2011
Paralegal Specialist
Participate in the substantive development of court-martial and administrative elimination cases
Responsible for all defense activities at Fort Myer, Fort McNair and the Pentagon
Conducted pretrial/pre-board case analysis,
Received and research assignments from defense attorneys;
Researches and analysis facts surrounding administrative actions
Researches legal issues relevant to cases for Trial Defense Counsel
Identifies issues to be further researched after interviews with witnesses
Conducts legal research
Interfacing with attorneys, legal assistants, outside agencies, vendors, and staff
Working with litigation support and attorneys in assessing and overseeing litigation applications
Attention to detail and experienced in the preparation of court/agency filings
Experience with trial/arbitration or hearings in various forums
Supervising and managing case personnel
Conduct factual research, cite-checking, proofreading, organization of documents and files
Coordinates with clients and co-counsel
Assist attorneys with research using various electronic search tools
NORTH CAROLINA Secretary of State June 1, 2007 – August 2010
Document Examiner
Provide legal authentication of documents submitted by various business entities
Public contact is required, both by phone and in person
Compose formal interpretations of issues with the legal community
Ability to explain and interpret decisions for the client
Communicate effectively in writing, by telephone, and in person.
Examine documents submitted for processing to ensure compliance with NCGS
Responsible for the final examination and approval of all documents
Final authority to approve, create and amend records and reject documents.
Legal documents are revised by my position with the client’s approval
Responsible for processing documents
Knowledge of various computer systems, software, applications, General Statutes, laws,
Responsible for assigning new entities with identification numbers
National Labor Relations Board July 2006 - May 2007
Legal Technician
Preparing motions, applications for enforcement, certified lists
Knowledge of the agencies rules, regulations and statements of procedure
Perform and coordinate both highly complex and routine clerical work
Pay close attention to technical detail
Work effectively under pressure and with frequent interruptions
Understand and carry out oral and written instructions
Establish and maintain cooperative and effective relationships
Establishes and maintains logs, filing and other recordkeeping systems
Knowledge of office practices, working knowledge of municipal procedures
Working knowledge of legal terminology an knowledge of legal research procedures
Skilled in legal writing and the ability to perform legal research
Ability to perform complex legal/administrative work
Ability to communicate verbally in writing and ability to follow written and verbal instructions
Skilled in preparing litigation matters for court
Preparing legal pleadings, ensuring correctness of form and content
Interacting frequently with Court clerks and answering the telephone
Interfacing with attorneys, legal assistants, outside agencies, vendors, and staff
Working with litigation support and attorneys in assessing and overseeing litigation applications
Attention to detail and experienced in the preparation of court/agency filings
Experience with trial/arbitration or hearings in various forums
Supervising and managing case personnel
Conduct factual research, cite-checking, proofreading, organization of documents and files
Coordinates with clients and co-counsel Assist attorneys with research using various electronic search tools
Department of Environment & Natural Resources February 2006 - July 2006 Administrative Assistant
Office manager directing a variety of support functions or services
Plans, assigns, directs and coordinates the activities of a large office
Oversees preparation, review, posting, and processing of a variety of related documents
Responds to inquiries from state officials, customers, vendors and the public
Knowledge of office practices, procedures, systems and equipment
Knowledge of computer information systems and software
Ability to deal with sensitive/confidential information
Ability to apply and interpret federal, state and/or agency regulations
Ability to communicate effectively both orally and in writing
Ability to work independently and to exercise sound judgment and discretion
Answer the phone, refer calls, provide whatever typing and filing as needed
Handle the mail, and keep records of fee receipts and publication sales
Compiles monthly activity report records from the regional offices
National Labor Relations Board June 2003 - November 2005
Legal Technician
Preparing motions, applications for enforcement, certified lists
Knowledge of the agencies rules, regulations and statements of procedure
Perform and coordinate both highly complex and routine clerical work
Pay close attention to technical detail
Work effectively under pressure and with frequent interruptions
Understand and carry out oral and written instructions
Establish and maintain cooperative and effective relationships
Establishes and maintains logs, filing and other recordkeeping systems
Knowledge of office practices, working knowledge of municipal procedures
Working knowledge of legal terminology an knowledge of legal research procedures
Skilled in legal writing and the ability to perform legal research
Ability to perform complex legal/administrative work
Ability to communicate verbally in writing and ability to follow written and verbal instructions
Skilled in preparing litigation matters for court
Preparing legal pleadings, ensuring correctness of form and content
Interacting frequently with Court clerks and answering the telephone
Interfacing with attorneys, legal assistants, outside agencies, vendors, and staff
Working with litigation support and attorneys in assessing and overseeing litigation applications
Attention to detail and experienced in the preparation of court/agency filings
Experience with trial/arbitration or hearings in various forums
Supervising and managing case personnel
Conduct factual research, cite-checking, proofreading, organization of documents and files
Coordinates with clients and co-counsel Assist attorneys with research using various electronic search tools
COMAIR, INC. June 2002 - May 2003
Customer Service Agent – Ramp
Responsibility is to insure that the aircraft is properly maintained
Refueled the plane for the next flight, load and unload all baggage
Operate all ground equipment and scan and load all mail and freight
Required to work both indoors and outdoors
The ability to be able to lift up to 75lbs
Provide customer service to all passengers boarding the aircraft
Provide a load slip to the captain of all items loaded aboard the aircraft
Assist the elderly and handicapped with board and deplaning the aircraft
LEGAL ADVANTAGE September 2001 - January 2002 Production Manager
Responsible for the copying of all documents in the entire firm
Responsible for filing them at the court house as well as mailing copies to clients
Conducted all bate stamping of documents as well as pickup of court records
Established and maintained legal case files for the firm
Ordering and distributing supplies
Planning, directing and coordinating the copying and mail service
Directing the operation of copy machines for professional quality copying
Collating, binding, folding and miscellaneous finishing of printed materials
Recommends the purchase of equipment and assures its proper maintenance and repair
Orders paper and other copying supplies and performs other related duties as assigned
Knowledge of general office organization, practices, methods, and equipment
Knowledge of all phases of duplicating and activities
Knowledge of the principles of supervision
Knowledge of postal regulations and inter-agency mailing procedures
Knowledge of the operation and maintenance of equipment
Ability to plan and lay out, from rough drafts, a variety of work to be duplicated
Ability to establish effective working relationships with employees
Ability to participate in and direct the repair and maintenance of a variety of copying equipment
National Labor Relations Board September 2000-June 2001
Legal Technician
Preparing motions, applications for enforcement, certified lists
Knowledge of the agencies rules, regulations and statements of procedure
Perform and coordinate both highly complex and routine clerical work
Pay close attention to technical detail
Work effectively under pressure and with frequent interruptions
Understand and carry out oral and written instructions
Establish and maintain cooperative and effective relationships
Establishes and maintains logs, filing and other recordkeeping systems
Knowledge of office practices, working knowledge of municipal procedures
Working knowledge of legal terminology an knowledge of legal research procedures
Skilled in legal writing and the ability to perform legal research
Ability to perform complex legal/administrative work
Ability to communicate verbally in writing and ability to follow written and verbal instructions
Skilled in preparing litigation matters for court
Preparing legal pleadings, ensuring correctness of form and content
Interacting frequently with Court clerks and answering the telephone
Interfacing with attorneys, legal assistants, outside agencies, vendors, and staff
Working with litigation support and attorneys in assessing and overseeing litigation applications
Attention to detail and experienced in the preparation of court/agency filings
Experience with trial/arbitration or hearings in various forums
Supervising and managing case personnel
Conduct factual research, cite-checking, proofreading, organization of documents and files
Coordinates with clients and co-counsel Assist attorneys with research using various electronic search tools
U.S. Army Reserve Paralegal Specialist
Assist judges, army lawyers and unit commanders with legal matters and judicial work.
Provides legal and administrative support in criminal law, family law and international law
Involved in defense and judicial legal services as well as operational and foreign law
Provides preliminary legal and administrative support to unit commanders and staff
Coordinates legal actions with supervising legal office
Prepared and processes legal documents in support of courts-martial’s
Provide legal assistance services; claims processing and investigations
Supervised the operation of a section in a command or installation legal office
Provided technical guidance to subordinates
Maintains law/administrative library and section files and records
Monitored and reviewed actions to ensure accuracy and timely dispatch or disposition
Interfacing with attorneys, legal assistants, outside agencies, vendors, and staff
Working with litigation support and attorneys in assessing and overseeing litigation applications
Attention to detail and experienced in the preparation of court/agency filings
Experience with trial/arbitration or hearings in various forums
Supervising and managing case personnel
Conduct factual research, cite-checking, proofreading, organization of documents and files
Coordinates with clients and co-counsel Assist attorneys with research using various electronic search tools
EDUCATION
Commonwealth College
AAS Degree Legal Assisting September 1994 GPA 3.7
Blackstone Career Institute
Diploma Paralegal/Legal Assisting July 2005
Everest University
BS Paralegal Studies June 2010 GPA 3.95
Champlain College
MS Law April 2012 GPA 3.66
Computer Programming Skills
Practiced Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Express, Microsoft Office, LexisNexis & Westlaw, PACER & Adobe Acrobat
Known Operating Systems: Windows 2000, Windows XP, Windows Vista, Linux, Unix, MS DOS
Security Clearance Level - Secret
Typing Speed - 55 wpm
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