Customer Service Microsoft Office
Resume:
Luis Vasquez
***************@*****.***
Summary of Qualifications: Entry level I.T. professional with excellent customer service and communication skills. Possesses the ability to multitask under pressure and wear various hats in an organization.
Education
NPower Technology Service Corps, New York, NY 07/2014-12/2014
(CISCO Academy Network IT) 22 week training in
Computer Fundamentals, Networking, Web and Microsoft Office
Streetwise Partners, New York, NY 03/2014-06/2014
Career Ventures Program Trainee, Expected Graduation June 2014
City College of New York, New York, NY 08/2012-12/2013
Major: Computer Engineering
Credits Completed: 18
Technical Skills
Operating Systems: Microsoft Windows 7/ Vista, Microsoft Exchange, Windows 2003 Server
Software: Microsoft Office Suite, Mozilla Firefox, Adobe Photoshop, Google Chrome
Hardware: Hubs, Laptops, Workstations, & Servers (HP, Dell, Compaq), Modems, Network Cards, memory, Printers, scanners, and other peripherals.
Maintenance: Computer assembly and disassembly, Installing Motherboards; creating boot disks, partitioning and formatting hard drives operating system installation; windows update, system restore; disk defragmenter; installation of anti-virus, anti-spyware, firewall; file transfer setting, and setting new user configuration.
Networks and Protocols: Windows NT, LAN/WAN, TCP/IP, IPX/SPX, DNS, POP3, SMTP, FTP, TFTP, Ethernet, Cisco Routers, wired and wireless switches, WAP, PPP, VPN
Work Experience
Marketsource,New York, NY 05/2015-11/2015
Retail Sales Associate
Effectively communicated various wireless service plans, features, products and services to customers.
Communicated Target Mobile Benefits compared to competition.
Developed and managed in-store promotions, coordinated with appropriate personnel
Starbucks, New York, NY 09/2014-Present
Barista
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Delivers legendary customer service to all customers by acting with a customer first attitude and connecting with customer. Discovers and responds to customer needs.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
3D Heights, New York, NY 11/2014-01/2015
Intern
Helped to provide technical support for 3D Printers
Researched ideas on how to better market company website to increase sales
Implemented 3D technology knowledge towards advanced model designs
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