Customer Service Representative

Cynthia Maldonado

Career Objective:

To seek a challenging position with an organization to grow with and help increase growth by utilizing my customer service experience and background.

Work Experience:

AIG Amarillo, TX August 2013 – May 2015

Data Entry Clerk

•Responsible for operating a data entry device to input lists, records, or other data points in an electronic format

•Performed daily clerical office tasks including filing, record management, copying, posting open job positions, and managing supplies

•Verified accuracy of all legal documents and issued settlement policies

•Sorted incoming mail and prepared for scanning

Peoples Federal Credit Union Amarillo, TX August 2006 – June 2013

Member Services Representative

•Managed opening and closing times for the branch

•Opened bank account(s) for new members

•Assisted bank members with account(s) such as withdraws, deposits, verifying balances and closing of account(s)

•Researched and resolved member issues on personal savings, checking and lines of credit accounts.

•Examined checks for identification and endorsement.

•Reported daily averages and shortages to the operations department.

•Maintained confidentiality of bank records and client information.

•Assisted branch tellers with incoming member calls (as needed)

•Handled all Spanish-speaking members

Coast To Coast Carports Amarillo, TX May 2005 – November 2005

Office Clerk

•Performed daily clerical office tasks including filing, record management, copying, posting open job positions, and managing supplies

•Handled all customer inquiries including price quotes, job order scheduling and complaints

•Processed installation payments from clients

•Scheduled all installation contracts/job orders with employees

B&F Systems Dallas, TX September 2003 – February 2005

Customer Service Representative

•Handled incoming customer calls, providing customers price quotes, taking merchandise orders and payments

•Managed online & fax customer orders, ensuring on time follow up and delivery of merchandise

•Scheduled delivery of merchandise with freight companies (UPS/FedEx)

Education:

Vista College Amarillo, TX March 2014

Business Administration (Certificate)

Additional Skills:

•Bilingual – English/Spanish

•Strong customer service skills

•Proficient computer skills – typing 50 wpm

•Notary Public

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