Project Manager Customer Service

Chadmon G. Householder

Project Manager, Avid Fly Fisherman, Change Management Specialist

**** ******* **** *****, ******, NE 69162 208-***-**** ******************@*****.***

PROFESSIONAL EXPERIENCE

Cabela’s - Sidney, NE

Project Manager II, IT Shared Services/PMO January 2015 - Present

Plan, design, and execute projects for the enterprise or business unit, utilizing project charters, business cases, work calendars, project plans, business requirements documents, communications schedules, issue logs, risk logs, and change control logs

Work with the business unit to understand issues and opportunities and provide forward looking support on customer needs

Lead the project team through the initiation, analysis, solution design and selection, and delivery through use of resources, timeline management, and research

Project overview:

Manage the replacement of End of Life hardware at 53 remote locations – 12 month project with a $2.5m budget

Advise on the change management/communication of an enterprise-wide migration to an internal Unified Communications network over three avenues: IM, video conferencing, and WebEx

Sunset Cabela’s extended warranty program. This is an external program involving the discontinuation of program prompts at POS and subsequent cleaning of backend code

Migrate Cabela’s to a new, external benefits program for employee savings and stock plan. This includes ending the current download process to the current provider and switching the enterprise to the new vendor

Implement a new vendor software modification into our warehouse management system for product picking simplification

Run the new store opening program, ensuring all IT related projects are successfully implemented at new store locations as they are being built

Build a new server for software license applications for or distribution centers to allow easier upgrades and license verification

Recycle internal customer IDs across multiple systems to stay within allocated digit length constraints, without which we cannot add new customers to our system

Install new security applications across internal servers for greater authentication management

Create and implement new automatic product restriction functionality and reporting for company compliance team

Work with multiple internal teams to identify and create necessary reporting and system interfaces for new vendor dropship program

Expand internal HR coding to larger data fields to accommodate retail store growth

Business Project Manager, Retail Operations June 2013 – December 2014

Lead in the delivery of on-time, on-budget projects, making sure they align to corporate goals, adhering to short term and long term strategic plans, while striving to improve processes within the company and increase overall efficiency

Project overview:

Created and implemented a sustainable communication plan for 48 stores to prepare them for the adoption of the OMNI Channel Fulfillment project, as well as delivered communications on the project companywide

Researched and implemented a new process to eliminate the shipping of trash from non-bargain cave stores to the returns center for processing, with an estimated savings of $32,000/year over 6 stores (Lean Six Sigma Greenbelt Project)

Implemented a POS discount pricing program for corporate customers to use in retail stores much like our Outfitter discount program to drive corporate sales to our retail stores, with an estimated increase of 20% in corporate sales

Researched and advised on how we can make improvements to our stores for customers and employees with different needs, and implemented where possible

Rolled out to stores a new process of ordering supplies for the Archery Tech rooms, resulting in lower costs, uniform stock, and better customer service

Contracted with a third party to deliver safes to customers, and developed a new process thereof to ensure customer satisfaction

Advised on the project to purchase housekeeping and cleaning supplies at a corporate level, housing product in a distribution center to leverage buying for lower costs, utilizing company trucks for to-store delivery

Create and implement a tracking system to inventory store merchandising fixtures, resulting in accurate counts for depreciation and tax payments. Subsequently, work with the stores to remove unneeded merchandising fixtures and any associated storage costs

Create and maintain a department roadmap detailing current and future projects to ensure they align with department goals and corporate strategies, while leveraging resources and preventing inter-departmental overlap

Develop and implement standardized sales training for new stores for Outfitters including corporate sales techniques, Cabela’s branded product training, and standardized training by vendors

Migrate our current Bargain Cave pricing markdown process to clearance items on the main sales floor, saving labor costs

Fly Fishing Category Specialist September 2012 – June 2013

Develop and maintain vendor relationships for the Fly Fishing Category

Assist Associate Category Managers with review of store space planning, catalog pages, and internet product selection

Work with the category team for category product selection and life cycle

Drive, innovate, and manage Cabela’s branded product development

Testing and review of Cabela’s branded and vendor products

Manage overseas vendors on design and creation of new products, incorporating product quality assurance

Maintain vendor copy and specifications for product description and displays as it pertains to each sales channel

Responsible for accurate item set-up in product management systems, including researching and implementing price events

Cabela’s – Boise, ID

Fly Fishing/Marine Retail Product Specialist Lead July 2006 – September 2012

Ensure customers have a 100% satisfactory visit each and every time they visit the store through superior customer service

Work with corporate merchandising team for regional item selection and store plan

Focus on increasing sales with product placement, inventory management, and customer education

Train fellow employees on customer service, corporate policies and core values

Act as department manager as necessary, including staff scheduling

Manage the Fly Fishing University in-store program for teaching customers the basics of fly fishing

Loon Outdoors - Boise, ID

Operations and Sales Manager September 2001 – February 2006

Operational adjustments resulted in immediate 12% savings over first year, followed by subsequent 8% savings over next two years

Increased annual sales 7% in my second year with the company

Managed warehouse inventory efficiencies, ensuring raw materials were adequately stocked while maintaining on-hand levels of finished goods for optimal stock and turn

Created a spreadsheet detailing sales of product to focus on production for short term and long term sales goals

Specialized in business development and account management, marketing strategies, public relations, budget/expense control, and customer service

Implemented new marketing programs, including print media and trade shows, which effectively increased our brand recognition

Introduced educational product training detailing product use and benefits; created a better, more reader-friendly product catalog

Supervised and led staff in daily activities and long term goals

Product research and development

EDUCATION

Bachelor of Arts, Political Science DEPAUW UNIVERSITY, Greencastle, IN 1991

Studied: Micro Economics, Accounting, Statistics INDIANA UNIVERSITY, Indianapolis, IN

SKILLS SUMMARY

Lean Six Sigma Green Belt

Practitioner Certificate in Project Management

Cabela’s Change Management Certification

MS Project, Office, PowerPoint, and Visio

Planview

Agile development knowledge

Process improvement guru

Adept at seeing the big picture, finding root causes, and identifying the risks involved in solution implementation

Team leadership with an emphasis on quality results, team building, and individual development

Building and maintaining cross functional partnerships

Excellent communication skills

INVOLVEMENT AND INTERESTS

Volunteering for Cabela’s corporate events, including fun runs, picnics, fishing days, and fund-raising

Member of the Cabela’s “Elf Troop”, which raises money for disadvantaged children

Started a weekly “Learn to Fly Fish” class to teach interested co-workers how to cast a fly rod as well as the basics of fly fishing

Consultant to the Fly Fishing Merchant team in rod and reel design

Fly fishing, sporting clays/trap shooting, camping, backpacking, cycling, golf, snowboarding

Contact this candidate