Customer Service Representative
Resume:
**** ***** ***** *** **********, Ohio, ***** 937-***-**** *****************@*****.***
BRANDY PRATT
Wilmington, Ohio, 45177
*****************@*****.***
WORK
EXPERIENCE
WILMINGTON HOSPITALITY, WILMINGTON, OH
Night Auditor, Nov 2009 – Nov 2013
Responsible for greeting customers politely and in a timely manner. Responsible for using the correct procedures to accomodate customers into the hotel and also when they checkedout.
Responsible for keeping the hotel lobby clean and stocked during working hours and having the breakfast area opened by morning.
Responsible for printing out the night audit paperwork, making sure the credit card machine and our cash matched with them. I balanced the daystransactions and organized the paperwork to be set out for the next day. AEROTEK SCIENTIFIC (ALKERMES), WILMINGTON, OH
Vial Inspector, Sep 2005 – Jun 2006
Followed daily operations according to SOP'S
Inspected finished product
Followed MPR'S, assuredcompliance with cGMP requirements Certified trainer for new vial inspectors, ordered supplies for thedepartment while working with Microsoft Excel, Word and Powerpoint. I also updated and reviewed the inspected finished product.
R&L CARRIERS, WILMINGTON, OH
Billing Clerk, Jan 2001 – May 2004
Worked with data entry by entering customers bill of lading's into the computer system which was then printed out to the drivers dock for correct product loading and destination.
Worked in front lobby as switchboard operator when needed. ADVANCED ACCESS, WILMINGTON, OH
Lead Customer Service Representative, Sep 1996 – Oct 1997 I monitored all incoming and outgoing calls throughout the call center through the computer system. I assisted customers via telephone when they would call in to order items from a jewelry company and placed the order into the computer system while placing interest in the customer by offering discounts on certain items. I met customer satisfaction by resolving disputes and or complaints either towards the company or an employee. Thebusiness closed down in 1999. EDUCATION WILMINGTON HIGH SCHOOL, WILMINGTON, OH
High School Diploma, May 1996
SOUTHERN STATE COMMUNITY COLLEGE, WILMINGTON, OH
Completed coursework towards Regular Classes, Sep 2007 Took general classes
ADDITIONAL
SKILLS
MS Windows proficient Quick learner Proficient in cash management Credit card processing Multi-line phone talent Skilled in call center operations Multi-line phone operation proficiency Committed to maintaining data integrity Strong problem solving aptitude
CAREER
OBJECTIVE
Seeking entry level position in a growing company. 3938 State Route 730 Wilmington, Ohio, 45177 937-***-**** *****************@*****.***
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