Customer Service Sales
Resume:
Ravina Suseran *
Ravina Suseran
**** ******* **** ***, ***# 303, Tampa, FL 33619
Email: ******@****.***.*** Phone: 813-***-****
Objective
To obtain a position where I may create a positive environment and relationship between my employer and myself while sharing and expanding my skills and experience in customer service. Education
Hillsborough Community College Tampa (HCC) August 2012-December 2014
Associate in Arts
Major: Business Administration
GPA: 3.0
Dean’s List: Hillsborough Community College Fall 2014 University Of South Florida St. Petersburg (USFSP) Anticipated August 2016 Bachelor of Science
Major: Business Management
Minor: Healthcare Administration
GPA: 3.0
Winner of Frances Elvidge Endowed Memorial Scholarship Employment Experience
Tampa General Hospital, Tampa, FL November 2013- Present Service Response Representative
Document send and recall code information
Communicate with patient, visitor and employees
Dispatch and monitor a wide variety of support services
Monitor alarm system and answers hospital emergency code line in accordance with department policy
Deliver alpha and numeric pagers using beeper system in accordance with department policy
Provide the best possible customer contact for those calling for services and follow-up on completed request as required
Maintain documentation and report all work orders and equipment on which work has been performed and receive calls from hospital and non-hospital personal and transferring those calls to requested departments Publix Supermarket, Riverview, FL October 2011- October 2013 Customer Service Staff
Provided premiere customer service skills
Monitored and supervise employee,
Coached employees
Assigned duties/shifts to employees
Cashiering, cash cheeks, fill orders
Bookkeeping
Balanced cash registers
Interacted with customer
Lottery and money order sales
Western union service
McDonald, Tampa, FL March 2011- June 2011
Cashier
Took orders and handling money interact with customers and fill orders Wini Dixie, Tampa, FL March 2010-August 2010
Cashier
Interacted with customers
Cashiered and provided friendly checkout
Ravina Suseran 2
Bud’s Supermarket, Tampa, FL June 2006- April 2011 Cashier
Customer service
Accepted and processed bill payments
Grocery food preparation, lottery and money order sales
Provided western union service
Opened and closed business when available
Cashed payroll checks
Filled grocery orders
Assisted with bookkeeping
Balanced cash register
Interacted with customers
SKILLS/ Qualifications
Strong communication and negotiation skills
Detail oriented and works with a high degree of accuracy
Ability to multitask
Handles confidential financial and personal information appropriately
Ability to tactfully handle stressful and difficult situations
Possess strong problem solving skills
Able to use the computer extremely well
Great communication skills: written and verbal communication
Lots of patience when communicating with customers
Great listening skills
Clear and confident telephone manner
Extensive knowledge of Microsoft Office
Experience of working in a busy, inbound call center environment
Fully aware of the importance of data security and relevant legislation
Able to identify and act upon potential sales opportunities
Focused on “great service beats fast service” directive
Exceptional ability to stay attentive when dealing with customers
Analytic thinking aimed at resolving customers’ issues in a proactive manner
Well-versed in adapting different ways under pressure in order to meet deadlines
Self-presentation and positive attitude
Exceptional organizational skills and adaptability
Savvy with modern technologies
Flexibility to work in an ever-changing environment AWARDS/ HONORS
Overall Outstanding Student in Science
Overall Hardworking Student in Science
HEF Scholarship Winner
Elks Lodge Scholarship Winner
COMMUNITY
Tampa General Hospital pharmacy volunteer
Front desk registration at Central City Family YMCA
Lupus walks at lower park zoo
Frost Elementary field day
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