Gleneida Ventura

Production,business administracion bilingual costumer service

San Antonio, TX

acsrrz@r.postjobfree.com - 210-***-****

To acquire a challenging position at a company that offers excellent opportunities for growth and development. I would like to help enhance the company's performance by providing excellent works, ethics

& reliability.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

cashier and lane cook shift leader

taco cabana - San Antonio, TX - March 2014 to Present Responsibilities

Scheduling cash register counting money deposit the money to the safe and the bank Cooking food cleaning

Accomplishments

Be responsible be on time care customers needs

IE Production Control, Supply and General Secretary Directorate of Defense and Maintenance - Fort Hood, TX - March 2009 to Present Fort Hood, Texas, United States

Serves as the SAMS IE clerk in a Tactical Automotive work center; ordering parts, releasing requested parts to the correct Bays; close work orders. Utilized Microsoft Office receives customers, referring them as needed and uses the Fed Log to search the correct National Stock number. I manage the previous data from AMDF into SAMS IE to order the correct part. I perform a wide variety of clerical duties that require the use of office automation equipment. Works under the general supervision of the Supervisor, Automotive Section, provides support to all elements of the Automotive Section. Able to operate facsimile machine, copier and scanner shreds confidential papers as needed. Ensure that EPA, safety, and OSHA procedures are followed and are up to date. Knowledge of the Standard Army Maintenance System-Installation Enhanced

(SAMS-IE) automated supply database for Maintenance Operations. Input data on work orders such as the task and hours used, order parts and post to work orders, close work orders. Work with the SAMs coordinator when problems arise. Receives telephone calls; determines the subject of the call and personally answers the callers inquiries when possible based on personal

knowledge of the organization policy, procedures, files and reports; refers all others to supervisor or staff members as appropriate. Serves as alternate timekeeper and serves as alternate for disbursement of incoming and outgoing mail and other areas of responsibilities. I have specific senior management experience in either Logistics or Supply Management areas. Candidate should possess the ability to resolve recurring problems and perform a range of standard and non-standard clerical assignments and equivalent training is in a Certification on training in the Standard Army Retail Supply System (SARSS) system and have expert level proficiency in the operation of the system, Experience with Material Safety Data Sheet (MSDS), books for safety proposes and Controlled Cryptographic Item (CCI) certificate, and any other applicable documentation Perform quality assurance inspections of materials in storage. I work in LIW system and PBUSE, FEDLOG looking for parts and FLIS, experience in all kind of computers system Word, Excel, Power Point, Peach Tree, Lotus 123, LIDB. I have demonstrated hands on experience with all components of SICPS: the Command Post Platform (CPP), the Command Center System (CCS), the Command Post Communication System (CPCS) and the Trailer Mounted Support System (TMSS). Must understand how to operate and configure the components of the CPP, CCS and CPCS and inspection, test, and measurement techniques to insure product conformance; - Knowledge of the relationship of quality assurance to other activities such as contract administration, engineering, supply chain management. I Order parts for MRAPS, Tractors, HUMMV, all military vehicles. As a fielding specialist I receive, requisition, inspect, inventory, store, track, and issue Command Post Platform (CPP) vehicle for Divisional units and Deployed activities, identify and label items that require items Unique Identification

(IUID). Perform assigned engineering and logistical task to provide life cycle support i.e.,

; Maintenance, repair, supplies, and engineering specific logistics to technology based system, activities, management, technology transfer, insertion, training and outsourcing. manager accounting office

walmart - Killeen, TX - February 2010 to October 2015 Responsibilities

Maintain customers needs,counting cash register,register audits,travel vouchers,money orders,western unions,money gram,deposing money to safe and loomis,data entry,microsoft,excell giving money to registers and employee cards, payroll coordinate new employees orientation answering phone calls,bookeeping,filing papers,

Work Order Coordinator/Administration

CSA Ltd - 2008 to 2009

Responsibilities:

*Supervise/Manage Work Order control desk.

*Ensure all work orders are taken, fulfilled, processed and completed in strict accordance with SOP.

*Coordinate & control the flow of Work Orders to DPW Army Personnel for due assignments.

*Provide Work Order status to customer when required.

*Coordinate/liaise with DPW Army Personnel on all issues relating to Work Orders.

*Ensure SOP is current & available at all times.

*Assure Customer/Army, that all Emergency work orders are handled ASAP & that the correct contractors are at site of emergency.

*Carryout many other tasks required to run the Work Order Desk & any task directed by the Army, MSC Supervisor or Branch Manager.

Certified Nurse Aide

Scott & White Memorial Hospital - Temple, TX - 2007 to 2007 5 North (Post-Op Trauma)

Responsibilities:

*Take Vital Signs & help with Medical Procedures.

*Assist patients entering or leaving their bed.

*Assist patients walking and tidy rooms.

*Answer call lights and tidy beds.

*Monitoring patients and reporting changes.

*Collecting samples for testing.

*Feeding patients & provide personal hygiene.

*Monitoring food and liquid input/output.

Sales & Service Representative/Account Supervisor

Capital One - Killeen, TX - 2005 to 2005

Retention & Customer Service

Responsibilities

*Used communication skills & tools available to maintain card holders from various lines of business to continue with their accounts.

*Responsible for processing balance transfers.

*Solicit sales-cross sale.

*De-escalate calls.

*Provide great customer service.

*Assist both English & Spanish speaking customers.

*Trained new customer relation & retention representatives.

*Assisted as Team Lead.

*Translated from English to Spanish & vice-versa to different departments within the company.

*Accepted payments over the phone.

Customer Service, Migrations, TSD (Technical Support Desk) AT&T Wireless - Killeen, TX - 2004 to 2004

Responsibilities:

*Resolve issues for TDMA & GSM technology. TDMA (VOICE) GSM (DATA).

*Resolve any situation that could occur to the customer regarding their accounts, service, bill issues or answering general questions or doubts.

*Identifying & resolving system issues that affect our customer services and internal representatives.

*Provide information to the customer and explain how my product can make his or her life easier.

*Assisted supervisor as floor support (Team Lead).

*Credit & Collection Experience.

*De-escalate calls successfully.

Handled supervisor reports, took payments & resolved billing issues among many other duties. Account Representative for Lexus & Toyota Financial GC Services - Copperas Cove, TX - 2002 to 2002

Responsibilities:

*Collect past due amounts & make payment arrangements within company guidelines.

*Call & educate customer with different options to bring their accounts to a current state.

*Accept payments by phone.

*Provide quality customer service while reducing delinquency. EDUCATION

Cosmetology License

(Current) Central Texas Beauty College - Temple, TX 2010 to 2011

Destiny Honors Academy in - Killeen, TX

2002 to 2008

Nursing Assistant

Destiny Honors Academy

November 2006

SKILLS

Excel And Outlook,costumer service,answering phone calls cash register,deposing money to safe and loomis coordinate new employees orientation

ADDITIONAL INFORMATION

QUALIFICATIONS:

* Speak & write both English & Spanish fluently.

*Ambitious & Hardworking, with commitment to excellence.

*Communicate effectively with a wide variety of people.

*Experience in the telemarketing field.

*Two years of Marketing in High School.

*Good listener with outgoing friendly demeanor & good sense of humor.

* Computer Knowledge

*Ability to de-escalate calls in timely and professional matter. Easy learner, with ambition to keep learning.

Contact this candidate