Administrative and Healthcare
Resume:
SHANNON M. MEADE
NORFOLK, VA 23504
OBJECTIVE:
To find employment that is challenging, engaging, as well as being gainful
To learn, excel and obtain skills, allowing me growth and furthering my career
To move upward and to grow with a prospering business or company
To excel and succeed above and beyond my supervisor’s expectations
SKILLS:
Have over 6 years of office, sales, skills. Have over 20 years in Customer Service
Strong organizational skills, excellent public relations
Computer efficient in Excel, Outlook, Word, and Office
Am physically fit, able to fulfill and take on any task at ANY level
Proficient in faxing, filing, answering multi-line phone system, while multi-tasking many other functions
Also adept in payroll, billing and coding as needed
ALWAYS upbeat, smiling, ready to attack the day and any task at hand. I like to add personality to my work, while keeping it to my superior’s guidelines
EDUCATION:
Tidewater Community College 2004-2007
Associate’s Degree in Medical Science
Anatomy and Physiology I & II
Biology 101 &102
CPR
English AP I & II
Psychology 101, 102
Child Psychology
Medical Terminology I & II
Geometry
Algebra I & II
Biology Labs I, II, III
Internship at CHKD & Mary Immaculate Hospital
EXPERIENCE:
FRONT Office Reception, Atlantic Laser Tattoo Removal/Right Path Treatment Clinic April 1, 2014-June 13, 2015
Responsible for checking patients in and out
Provided insurance verification and relay to patient
Excellent phone customer service and knowledge of business and services provided
Excellent organizational skills for filing, storing patient records, photographs and insurance information
Handled pre-authorization with each separate insurance company, verified and notated in patient's records all pertinent information
Handled and created appointments and scheduling on a daily and monthly basis
Data entry in QuikBooks, Microsoft Excel, and Microsoft Word
Responsible for all social media output and updating for company, Facebook, Twitter, and Instagram.
Created email advertisements and blasts for monthly specials and promotions using Constant Contact
Sales Associate/Business Leader, Go Wireless Verizon January 11, 2011 – June 2012
Gold-Standard Customer Service
To obtain Customer and business leads, and ensure repeat business while
generating a high level of gross-profit, accessory attachment, and certain product attachment.
Meeting the company’s set standards and going above and beyond to improve
my production and product standards.
Making sure proper store organization was met daily.
Making sure proper pricing and merchandising was displayed and in proper order several times daily.
Ensuring that all emails and paper work were properly handled and put to and sent in a timely fashion.
Obtained highest sales every month I worked in two stores.
Physical and Occupational Rehabilitation Tech/Administration Executive-
September 2009 -- July 2010
Transported Patients to and from physical and occupational rehabilitation services.
Filed, answered phones, did Medical and Billing Coding.
Was the person to directly go to between management, therapists and patients.
Maintained above gold standard of customer service in an above standard assisted living facility of multi-millionaires.
Arrived at work an hour before shift and always left over an hour after shift was complete.
Office Assistant -- Money Clip Magazine -- December 2008-September 2009
Performed every aspect of running an office smoothly and effectively
Included faxing, copying and filing company checks, payroll, and bank deposits
Proofing of graphic artists samples to ensure premium quality before going to publication
I was the major hub between sales associates and management, providing sales leads
and ensuring that all communication were specific
Answered multi-line phone system and maintained synchronicity of where each call was to go
Office Manager -- Ozark Flooring -- January 2005-July 2007
Scheduled clients for estimates, arranged plausible times for management and clientele to meet, discuss, and conduct business
Arranged times to have jobs completed in various stages
In charge of purchasing supplies, maintaining inventory and managing the budget
Used organizational skills to keep office tidy, multi-tasked to ensure client satisfaction and keep management and client in constant workflow
Used Excel, Word, and Outlook to create inventory records, receipts and spreadsheets.
Maintained a service and retained the excellence service standard
Bartender, Waitress, Manager -- Outback Steakhouse -- October 1998-October 2004
Excellent customer service standards and consistency being a main key
Using memory skills to complete multiple tasks as presented, no matter what order and making them work in a flowing, schematic manner for all guests
Making sure that all employees were properly trained, on time, in proper uniform, and with proper bank on them
Making it an absolute MUST that all customers were greeted within 30 seconds, had an above average experience, stopped at each table to assess the situation to see for myself and report to my superior
Made sure that each and every individual left with a positive experience, being sure they would return and having them feel as if they had had a singular experience tailored exactly to their own needs and wants
Volunteer Experience:
Meals on Wheels- 1995
Aided the elderly with delivering and seeing that they had hot home cooked meals at least twice weekly. Made sure that simple household chores were accomplished for the community who weren’t able to do them on their own
Gloucester Humane Society
Aided in caring for neglected and abused animals. Assisted in the cleaning, grooming, feeding and helping to place them in loving caring homes. Fed, bathed, and performed the basic tasks of needy, sick, and lonely animals
References
Eric Williams Proprietor of Outback (757) 581-200
Annie Roehm Administrative Asst. 203-***-****
William Seabright Verizon DM 757-***-****
Sergey Zhitar, M.D. Right Path Clinic/Atlantic
Laser Tattoo Removal (757)
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