Customer Service Technician
Resume:
Baltimore, MD *****
*****.*****@*****.***
Niles P. Kellough
Over 20 years experience in process manufacturing and customer service.
Strong work ethic dedicated team player and quick learner who is committed to Providing high quality results
Solid experience with supervision, training, and employee evaluations
I have 20 years of GMP Good Manufacturing Practice. I have work experience in manufacturing, excellent customer service.Building computers and servers and printers and all areas of hardware and software installation. I’ve used GMP in a fiber optics lab using complex fiber optic components along with splicing and other test equipment. I have also worked in manufacturing pace makers in a pace maker lab using GMP working with very specialized tools and equipment for small parts assembly. I also have experience working in a clean room developing wafer disc technology, etching and gold plating,using scopes and chemical stations, test and trouble shoot. Objective: Individual contributor/team member position focused on manufacturing,assembly and excellent customer service. 2014 Present Amazon
Work as a fulfillment associate. Inbound unloading packages on to large conveyor belts. Scanning and sorting packages, prepare for shipping. Using Motorola scanners and label making, base wrapping. Using hand jacks moving pallets of packages and ready them for delivery.
2012 2014 Baker
Wegmans
Creating bread from scratch recipes par bake bread and rolls daily, working with in store ovens and proof boxes rotate stock to ensure freshest products are available to customers
Provide superior customer service answer questions and develop a rapport with regular customers slice and bag breads per customers’ requests
Utilize and maintain peels, knives, and other baking tools
Maintain a clean and sanitary work area
2008 2012 REAL Store Manager
Charm City Appliances
Provided superior customer service to consumers worked closely with landlords seeking reconditioned appliances to meet their needs
Managed inventory and scheduled deliveries
Performed daily record keeping, cash handling, credit card processing, and filing opened and closed store daily.
TACWORLDWIDE Clean Room Manufacturing Technician
Covega, Inc(COMPANY TAKE OVER)LAID OFF
Performed etching and gold plating of industrial wafers
Safely handled caustic/dangerous chemicals in the process
Maintained clean room to exacting specifications 2008 Production Technician/Trainer
Dan Foss, Inc.
Assembled valves for industrial refrigeration units utilizing specialized hand and power tools
Trained and supervised staff
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2007 Production Technician
API – Advanced Programming, Inc.
Disassembled and reassembled personal computers, servers, Cisco routers, switches, printers, keyboards/mice, and monitors to install specialized security and anti theft equipment
2006 Production Technician
GE Healthcare
Assembled baby incubators using specialized tools and equipment
Followed detailed standard and procedures set by OSHA and the FDA
Tested and performed troubleshooting on production 2004 Splicer
iPhotonics
Prepared and prepped fiber optic cables, circulators, and compilers for inclusion in complex fiber optic modules
2004 Production Technician
Greatbatch Hittman
Assembled small parts for inclusion in the manufacturing process for pace makers
Tested and performed troubleshooting on production 2000 Production Technician
Ciena, Inc
Cut and prepped fiber optic cables
Utilized specialized diamond cutters polished cables for use in complex couplers
Tested production under specialized scopes to check for scratches and other defects corrected as required.
1998 – 2000 REAL JOB Installer(CONTRACTUAL JOB ENDED,LAID OFF) Hyperion Corporation (Amberg, Germany)
Installed LANs on US Army bases in Germany
Surveyed and prepped buildings performed cable routing and drops
Set up connections, tested, and performed troubleshooting 1990 1998 REAL JOB Field Supervisor(RESIGNED TO WORK FOR HYPERION Howard County Parks and Recreation
Supervised ball field maintenance crews
Created paint lines on fields
Operated tractors, mowers, and other field equipment Education: A+ Certification, University of Maryland Baltimore County Computers and General Studies, Catonsville Community College
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