Customer Service Medical
Resume:
Loretta Connolly
Lakeland, Florida 33810
Ten + years of Exceptional Administrative Experience
Education: Associates Degree – Phi Theta Kappa July 2015
Passaic County Community College
Paterson, NJ 07505
Work Experience:
April 2006-May 2015: Saint Joseph’s Regional Medical Center
703 Main Street
Paterson, New Jersey 07503
Medical Secretary II Division of Breast Surgery
Managed the daily operations of a busy breast cancer surgeon’s office.
Booked surgeries and coordinated with various departments and other surgeons for complicated cases.
Obtained authorizations from insurance companies for procedures.
Submitted bills and confirmed codes for optimum reimbursement.
Assured that physician’s credentialing was current and correct.
Extensive customer service including locating resources for patients and resolving conflicts.
Recognized priority situations and responded accordingly.
Provided records to appropriate governmental agencies regarding tumor registration.
Managed the scheduling of appointments and influx of phone calls.
August 2001 – October 2005: Brockton Hospital
680 Centre Street
Brockton, Massachusetts 02302
Medical Secretary II Department of Medicine, Pulmonary and Critical Care
Managed the daily operations of a busy pulmonologist’s office.
Scheduled appointments, maintained physician’s calendar, fielded phone calls and submitted bills.
Prepared PowerPoint presentations and arranged presentation details for the physician.
Assisted with the Residency Program by organizing orientation sessions and recording procedures.
Coordinated weekly Grand Rounds by securing conference room, ordering food, recruiting speakers and managing Continuing Medical Education certificates.
Booked procedures and obtained authorizations from insurance carriers.
Prepared and updated On-Call schedule between three physicians.
Maintained confidential records and submitted information for governmental agencies according to protocol.
August 1994 – July 2001: Waltham Hospital
Hope Avenue
Waltham, Massachusetts 02453
Department Secretary – Pathology
Accessioned specimens upon receipt in the laboratory.
Prepared diagnostic reports and distributed to ordering physician
Obtained information from Operating Room regarding surgical procedures and prepared lab for various specimens.
Organized weekly tumor board presentations by securing conference room, ordering food, recruiting presenters and maintaining Continuing Medical Education certificates.
Prepared slides and blocks for storage or shipping according to protocols.
Facilitated disposal of tissue in compliance with regulations.
Maintained confidential records and complied with governmental agencies regarding tumor registration.
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