Customer Service Maintenance
Resume:
JOHN OCEPEK
Highwood, IL ***40
**********@*****.***
SUMMARY OF QUALIFICATIONS
Expert Maintenance Repair background, responsible for the diagnosis and repair of vehicles (cars, light trucks, heavy machinery, forklifts, etc.) and the completion of assigned repair orders in an effective and competent manner according to manufacturer standards.
Ability to move, modify, and troubleshoot machines and diagnosis equipment problems, perform preventative maintenance; can build machines, fabricate and make parts, assemble whole sections for ease of operations and process improvements
Proven ability in overall project planning and execution; establishment of project criteria, scope and plans of action;
Highly experienced at analyzing maintenance problems and developing solutions quickly and efficiently
Strong team player possessing excellent communication and interpersonal skills
A warm, friendly and reassuring personality
Areas of expertise: Proven track record of achieving or over-achieving goals, including high customer service response; Outstanding communication skills; Professional appearance and work ethic; Great attitude with a high-energy personality; Superior customer service skills; Understanding of vehicle systems and mechanics; Basic understanding of computer keyboard operations; Personally owns all the tools needed for the job
EMPLOYMENT EXPERIENCE
Don Fiore Company, Inc., Lake Bluff, IL 2013-2015
Equipment and Property Mechanic
Maintained and repaired small engine equipment, as well as large gas and diesel engine equipment
Performed equipment welding, fabricating and painting
Ordered and maintained parts and inventory
Handled facility maintenance and repairs
Oversaw the care, inventory, records, and replacement of all company uniforms and mobile phone systems
James Smith Printing, Gurnee, IL 2012-2013
Delivery Driver
Delivered printing and proofs throughout the tri-state area
Self Employed Small Engine Mechanic 2010-2012
Village of Wilmette 1987-2010
Maintenance Mechanic
Responsible for the repair of the villages vehicles (50-60) and heavy equipment (over 199 pieces of equipment, i.e., end-loaders, grinders, pavers, heavy trucks) as well as small engine and equipment repair of snow blowers, lawnmowers, saws) including regular maintenance, also assisted with snow removal when necessary
Inspected, serviced, diagnosed, repaired, assembled, rebuilt and maintained equipment and all city vehicles found in a municipal fleet environment including light trucks, passenger, police, fire and transit vehicles and heavy equipment
Utilized standard automotive diagnostic and maintenance equipment and methods, inspection, diagnosis, maintenance, repair, and overhaul of various types of equipment (gasoline and diesel) such as trucks (both light and heavy duty), heavy equipment such as backhoes, front end loaders, street sweeper, sewer vactor truck, plows, mowers and small equipment, specialty equipment and all other types of municipal power driven equipment and power tools, and performs welding and fabricating tasks
Performed preventive maintenance inspections on vehicles, trucks, and heavy equipment to ensure the proper functioning of vehicles, mechanical systems, and component parts
Modified, fabricated, and installed special parts as needed
Diagnosed and determined the course of action for: malfunctioning light, medium and heavy duty vehicles and equipment
Diagnosed, maintained, repaired and adjusted engines, transmissions, clutches, differentials, carburetors, generators, distributors and pumps
Diagnosed, maintained, repaired and reconditioned hydraulic systems
Diagnosed and repaired front and rear drive axles, drive train components, belts, gears, radiators, alternators, hoses, fuses, valves, batteries, chain drives and propeller shafts
Replaced or repaired faulty parts including wheel bearings, clutches, oil seals, shock absorbers, exhaust systems, steering mechanisms and related parts and equipment
Responded to department/village-wide emergencies including snow removal, ice control, and flooding response operations
Maintained service records, work orders, inventory control, and organization of garage and other work areas
Served as Member of the Village’s Safety Committee
JOHN OCEPEK Page 2
ADDITIONAL EXPERIENCE
Mechanical Assembler, Roseman Manufacturing, Glenview, IL 1984-1987
Mechanical Assembler, Barratt Industrial Trucks, Northbrook, IL 1975-1984
Specific Training and Certification
- Forklift Training – Cintas
- OBDII Using Information & Technology – Illinois EPA
- Scan Tool Diagnostics – A Snap-on Services Group
- Using CFAWin 7 – CFA, Inc
- Fixing Emission Problems by Reprogramming – Illinois EPA
- How to Diagnose & Repair OBD II P0300 Codes–Illinois EPA
- Flagger Training–Illinois Department of Transportation
- Basic Mechanics Certification – Vactor Manufacturing
- ICS (Incident Command System)-00100 – Homeland Security
- OSHA Regulations/Tire Maintenance, Certified PRO, Pomp’s
- Introduction to Incident Command System ICS-00100– FEMA
- VAC-CON Combo Sewer Cleaning Machine – VAC-CON
- National Incident Management System (NIMS) ICS- 00700-FEMA
- Snow Plow Driver Training Certificate - NIPSTA
- Vehicle Operator II – Intergovernmental Risk Management Agency
- GED, Illinois State Board of Education
- Explore Various Scan Tools for OBD Diagnosis for OBD Diagnosis, Illinois EPA
References are available upon request
JOHN OCEPEK
227 Highwood Avenue
Highwood, IL 60040
**********@*****.***
I am interested in exploring the opportunity of joining your team. The enclosed resume will provide you with more details concerning my professional strengths, leadership abilities and accomplishments. In advance, thank you for taking time to review my qualifications.
I have had extensive experience in Maintenance and Maintenance Operations Management with the Village of Wilmette, and other major organizations. During this time, I have been recognized for my abilities to "get the job done", while maintaining high personnel moral and efficiency. I am a dedicated, motivated person who is goal and task oriented, committed to giving the best possible service on time, within budget.
I am confident that my skills and my ability to generate a cooperative team effort between all departmental and technical staff, as well as my ability to work independently will be a strong asset to your organization.
Since I have only supplied you with a brief summary of my qualifications and employment history, I would like to meet with you in a personal interview in order to determine precisely how my abilities will best serve your particular needs.
Thank you for your time and consideration. I look forward to meeting with you soon.
Sincerely,
John Ocepek
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