Sales Customer Service
Resume:
Bret J. Lardie
Los Angeles, CA 90017
***********@*****.***
Skills Profile
Excellent interpersonal communication with verbal, written, and presentation experience.
Strong personal and professional networking skills.
Strong organizational skills; and management of confidential/secure data.
Proficiency in Mac and Microsoft Office; with comprehensive proficiency with PowerPoint; including integration of music and video.
Customer-relations background.
Employment History
Anderson Digital/Marketing Manager Los Angeles, CA
2013 - 2015
Responsible for assessing all current programs and promotions.
Established and maintained relationships with all Anderson Digital associates, client's associates, and outside contacts.
Implemented strategies to grow revenue for and from clients.
Analyzed performance and provided daily/weekly/monthly reports.
Created and implemented future programs and promotions marketing strategies
Monitored and responded to all communication from clients, associates, management, or the company on a timely manner.
Collaborated with client's management to increase sales
Anderson Merchandisers
District Sales Manager Amarillo, TX
2009 - 2012
Ensured effective signing and account aesthetics in all district stores.
Performed inventory management through the use of various reports and tools.
Ensured proper category balancing in all stores.
Controlled expenses to maximize company profits.
Monitored databases, projects and inventories in order to provide sales priorities and direction for sales associates.
Assisted in assessing current programs and promotions.
Monitored and maintained district to maximize company profit.
Established and maintained relationship with all Anderson Merchandisers associates, client's associates, and outside contacts.
Monitored and responded to all communication from clients, associates, management, or the company on a timely manner.
Collaborated with client's management to sell future programs and promotions.
Recruited, interviewed and hired full time and part time sales associates
Performed coaching and development of sales associates.
Created weekly schedules for all sales associates in district.
Account Manager
Developed, maintained, and extended client relationships.
Developed deep understanding of each client’s products and business needs.
Implemented strategies to grow revenue for and from clients.
Analyzed performance and provided daily/weekly/monthly reports.
Utilized the Internet to research competition, competitive issues, products, and industry trends.
Traveled to stores and client visits as needed.
Worked with each customer to establish target goals and objectives.
Maintained and grew business by interacting and developing business relationships with customers.
Initiated and developed client leads and relationships.
Day-to-day client relationship management by communicating with clients through daily email and phone interactions.
Delivered proactive account management by providing business solutions to clients, as well as offering ideas/methods of increasing revenue through merchandising.
Interpreted marketing and sales data. Monitored and analyzed performance reports to ensure targets were being met.
Participated in Shoppers Marketing conferences
Amarillo National Bank – Teller and Loan Asst. Amarillo, TX
2007- 2008
Processed cash transactions efficiently and accurately
Handled all customer service issues
Scanned and reviewed loan notes for accuracy
Created spreadsheets in Microsoft Excel to simplify departmental processes
Blue Hat Records – Marketing Intern Lebanon, TN
Summer 2005
Responsible for clerical work: answering phones, faxing, making copies, and mailing autographs/charity requests.
Assisted with public relations by making press kits and helping with “meet and greets”.
Assisted with the licensing for The Charlie Daniels Band Live DVD.
Education
West Texas A&M University, Canyon, TX
BBA, Marketing, 2008
References:
Available Upon Request
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