Sales Marketing
Resume:
HEATHER NARCISSE
*** **. *** **. *** ****, Mandeville, La 70471
*******.********@*****.***
SKILLS:
Professional bedside manner CPR certification
Competent in physical assessments Insulin medication assistance understanding
Catheter insertion/removal capability Organized and efficient server
ServSafe certification Quick problem solver
Thrives in fast-paced environment Committed team player
Courteous, professional demeanor Staff scheduling
Natural leader Strong work ethic
Passion for customer satisfaction Conflict resolution techniques
Trained in performance and wage reviews Marketing and advertising
Knowledge of Microsoft Word and Excel
WORK HISTORY:
Server, 08/2015 to current
Chili’s – Mandeville, LA
Event Assistant/Marketing Coordinator, 05/2015 to 07/2015
Greaux Events - Metairie, LA
Entry level marketing
Learned and implemented marketing systems
Gained product knowledge
Logistics
Count and manage beginning, forecast and ending inventory
Set up and tear down events
Set and accomplished daily goals
Resource/network with mentors
Self-managed tasks and events
Learned and implemented self-motivation on a consistent basis
Money and time management
General Manager, 08/2014 to 05/2015
The Original Italian Pie – Covington, LA
Strengthened company's business by leading implementation of the companies employee
handbook.
Trained, coached and mentored staff to provide a better work environment and customer
service
Developed and rolled out new policies.
Exceeded company objectives with sales previously at $13,000 currently sales are
over $14,000
Hired and trained 50% of staff.
Organized team building workshops
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Recognized and formally acknowledged outstanding staff performance to boost company
morale and productivity.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Maintained a safe working and guest environment to reduce the risk of injury and
accidents.
Effectively managed payroll and timekeeping, including completion of the proper
paperwork for new hires and terminations.
Purchased adequate quantities of necessary restaurant items, including food, beverages,
equipment and supplies.
Reduced labor costs by 20 percent while maintaining excellent service and profit levels.
Marketing Director, 09/2013 to 08/2014
The Original Italian Pie – Slidell, LA
Dispersed updated menus and coupons to local businesses within a 10 mile radius to
provide information about our business
Attended Chamber One leads and referrals group every week
Attended chamber and networking events
Contacted local schools to inform them of our fundraiser activities
Scheduled fundraiser nights for schools, sports teams, non-profit organizations etc.
Developed monthly ad design for special discounts
Promoted the business through participation in and sponsorship of community events.
Server, 02/2012 to 08/2014
The Original Italian Pie – Slidell, LA
Consistently provided professional, friendly and engaging service.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Developed and maintained positive working relationships with others to reach business
goals.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely supported other areas of the restaurant as requested, including answering
telephones and completing financial transactions for other staff.
Addressed diner complaints with kitchen staff and served replacement menu items
promptly.
Effectively listened to, understood and clarified guest concerns and issues.
Stocked and maintained cleanliness of stations.
Assisted co-workers whenever possible.
Inventoried and restocked items throughout day.
Followed all safety and sanitation policies when handling food and beverage to uphold
proper health standards.
EDUCATION:
High School Diploma: Slidell High School 05/2006
Associates of Applied Science, Business and Management- Concentration in Marketing
Delgado Community College - New Orleans, LA
Coursework in Business, Management and Communications
3.0 GPA
Marketing and Advertising coursework
Charity School of Nursing - New Orleans, LA
Excelled in the clinical environment by performing basic nursing skills such as:
performing patient assessments, recording vital signs, administering medications,
inserting catheters, accurate charting, assisting in operating room and sterile
procedures, long term care for patients.
Accurately completing nursing care plans consisting of assessment, nursing diagnosis,
outcomes, planning, implementation, and evaluation.
Provide health promotion, counseling, education, and emotional support for patients and
their families.
Develop rapport with patient, family, and coworkers
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