Customer Service Data Entry

CYNTHIA E RAMIREZ

*** ** **** ******, *****, Florida 33150, Phone 786-***-****

*************@*****.***

PROFILE

An administrative professional with a demonstrated aptitude for customer service with the travel industry. Detail oriented, and a self starter who is able to multi-task as needed. Seeking a position with potential for progression to utilize my talents for the best value to my employer.

Experience with Windows XP, Windows 7, Microsoft Word, Excel and some SABRE training.

CORE STRENGTHS

Patient, Well Organized, Courteous, willing to learn new things, Detail Oriented, Accurate Data Entry skills.

PROFESSIONAL EXPERIENCE

2005 – 2012 Navigation Agent, American Express TRS, CO INC. Miami Lakes, FL.

Assisted domestic and international clientele booking travel on their company booking tools.

The booking tools used were Get There, Rearden Commerce, Cliqbook and Traversa.

Training on SABRE Reservation System.

1999 – 2005 Reservation Agent, Loews Miami Beach Hotel, Miami Beach, FL.

Worked in Group Reservations Department creating and entering in rooming lists.

Booked hotel resrvations for domestic and international travelers.

1987 – 1999 File Clerk, Metropolitan Mortgage Company, Miami, FL.

Worked in large file room dispensing files as needed and inventoried file room as well

Experience working in mail room, sending out bulk mailings.

Also performed various data entry as needed.

EDUCATION

Graduated from Miami Beach Senior High School in 1982.

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