Customer Service Microsoft Office
Resume:
MelisaA. Geleott
********@*****.***
Summary
Workingin the customer service field, I have learned howto successfullymultitask, work as a team, and let my personalityshine with each and every customer while representing the company professionally. I am skilled at takingthe initiative to achieve the mission, vision, and values of a company and help propel them to continued success. I believe in exhibiting a positive outlook in both my professionaland personallife.
Summary of Skills
Superb customer service & communication
Public Records
Excellent organizational skills
Extremely reliable & self sufficient
Skilled in all Microsoft Office programs including Excel, Word and PowerPoint Filing/Faxing/Emailing
Lexus Nexus
Typing/Keyboarding
Cash handling
Polite and professionaltelephone skills
Call Center Environment
Strong attention to detail
CheckDeposits
Account Receivables
Point of Sale System (POS)
Advertising/Marketing
Auditing Experience
Experience
Oct. 2013 - Present
Body ShopOffice Manager, Gateway Chevrolet, Avondale, AZ Process insurance payments/ customer payments (Cash/Checks) Fax/ email records and estimates
Vehicle intake/ delivery processing
EstimatingExperience
Overlookthe Shop s Progress daily
Create customer files
Customer service (Inbound/Outbound calls)
AccountsReceivable
Advertising/Marketing
Sales
QualityControl
Batching payments
May 2013 - Nov. 2013
Waitress, SandbarMexicanGrill, Peoria, AZ
Provide excellent customer service to every customer Promote upcoming events for the restaurant
Serve food and cocktails
Time management
Perform cash register duties
Highly experienced in POSsystems
Process payments with cash or credit card
Decision making
Melisa A. Geleott
226 Pendio Irvine, CA92620
********@*****.***
Cont d Experience
Feb. 2013 -May 2013
CustomerService Representative, DiscoverFinancialServices, Phoenix, AZ Handle inbound phone call from customers
Experience in high volume customer calls
Decision making
Provide superb customer service
Act as an advisor for customers
Process/cancel payments and/or payment arrangements Calculate interest
Perform credit line increases and all additional inquires customers mayhave Oct. 2012 Jan. 2013
FraudRepresentative (Seasonal Position), Sears Holdings CallCenter, Tempe, AZ Prevent fraudulent activity by reviewing orders, obtainingaccurate information and verifications associated with customer accounts
Inbound and outbound customer calls
Experienced in high volume decision makingand complex cases Attention to detail was crucial to alleviate possible fraudulent activity Accessed and preserved customers confidential information Provided excellent customer service
Nov. 2011 Jan. 2012
CustomerService/Retail (Seasonal Position), Sports Authority, Phoenix, AZ Provided excellent customer service
Performed exchanges and returns
Executed cash register duties
Assisted guests on finding specific equipment and helped choose the right item for their needs
Aug. 2010 Nov. 2011
Hostess, BlackAngus Restaurant, Goodyear, AZ
Greeted customers with a positive attitude
Successfully communicated with other staff to facilitate a quick and responsive result to any inquiries/ issues
Organized seating in the restaurant to obtain optimal profitability Answered incomingcalls in a timelymanner
Received take-out requests & assistedwith compiling the orders Education
SouthMountainCommunityCollege, Phoenix, AZ
PursuingBusinessManagement Degree
Aug. 2011 May 2012
Glendale CommunityCollege, Glendale, AZ
General Studies
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