Training Sales

Good Afternoon,

Finding and retaining good employees are reported to be two of the biggest challenges faced today by businesses large and small. Retention data suggests that employees target and remain faithful to companies that are committed to their personal and professional development.

As a Director, Technical Trainer and Instructional designer, I have developed training departments based on the company and employee's needs and desires. I have a proven my commitment and record of achievement and it is with great interest and enthusiasm that I am submitting my resume for your consideration.

With more than 24 years in the education, employment, and training arena, I am confident I have much to offer:

Experience designing, developing, and delivering training. Specializing in the ADDIE method and adult learning theories, I have written curricula to develop a blended learning method by conducting face to face training, using customized printed material, and the development customized eLearning

Strong platform skills and ongoing recognition as a high-energy, entertaining, and motivational trainer and workshop facilitator.

Supervisory and leadership experience, whether guiding large and small enterprises through their organizational management needs or coaching and mentoring individuals to define and take charge of their own success.

Creativity and an innate ability to identify areas in need of improvement and the vision to develop and implement successful action plans.

Since correspondence can only provide a brief overview of my skills and accomplishments, I would welcome the opportunity to talk with you. I look forward to following up on this correspondence and explore the possibility of scheduling some time with you.

Best wishes,

Loreen M. Baker

DIRECTOR OF TRAINING AND DEVELOPMENT

Dedicated leader with over 24 years of proven results using management, leadership, and instructional strengths to solve specific and measurable needs for complex organizations through training, development, and engagement of associates.

KEY COMPETENCIES

Directing Others • Business Acumen • Decision Quality • Developing Direct Reports • Listening • Managerial Courage • Planning • Problem Solving • Drive for Results • Strategic Agility • Building Effective Teams • Re-engineering

AREAS OF EXPERTISE

Managerial: • Performance Management • Employee Engagement • Change Management • Communication

• Personal and Team Development • Coaching • Leadership Competency Work Skill Development

Operational: • Project Program Resource Management • Strategic Planning • Curriculum Development

• Measurement and Reporting • Policy Procedure Best Practice Development • Needs Analysis

Technical: • Budget Planning • Learning Management Systems • Surveys • Analysis • Performance Metrics

• Classroom Webinar Onsite training • Instructional Design • Educational Consulting

EXPERIENCE

Director of Corporate Training & Development 7/2012 – Present

designDATA Inc., Gaithersburg, MD

Ongoing assessment of organizational needs, adjusting training goals and objectives to meeting changing technology. Oversee all aspects of budgeting, planning, and implementation of training and development opportunities for both associates and client’s training needs. Direct the activities of the Deputy Director of Corporate Training in design, implementation, and evaluation of training programs to all associates. Review training and evaluation reports for both associates and clients and directly report to President.

Key Accomplishments

Developed training and development program using case studies, on the job learning, classroom training, webinars and coaching

Purchased, installed, and implemented Learning Management System

Design assessments, training content, surveys and evaluations

Led project to create a process for sustainable leadership development

oCoaching managers/supervisors on leadership and creating a culture of feedback and recognition

oCreated training plans, mentor programs and work experiences to prepare associates for promotion

Created onboarding process that reduced new employee ramp up time and learning curve by over 2 weeks

oLinked hiring, onboarding, and promotions to key competencies, performance reviews and gap tracking

Oversee Partner programs and required competencies to maintain partnerships with vendors

Oversee certification plan for maintaining technology certifications for technology associates

Conduct custom training and demonstrations at client site as requested.

Develop and conduct weekly webinar training sessions for clients

Develop and conduct mobile classroom labs for Client onsite hands on training

Technical Training Consultant & Instructional Designer 7/2008 – 12/2012

The World Bank (Contractor) Washington, DC

Led a team of 14 contract trainers to provide technical training and guidance to over 17000 staff members in over 150 country offices, using a blend of training methods such as demonstrations, presentations, face to face classrooms, virtual classrooms and online webinars.

Key Accomplishments

Oversaw and assisted with the design and development of customized curriculum for proprietary software

Developed print materials and handouts for use by contract trainers and additional training team members

Served as a Subject Matter Expert for WB Docs application

Served as Consultant for existing eLearning modules designed in Adobe Captivate, for needed updates and enhancements

Coach on the process of designing eLearning to include ADDIE and instructional theories

Other Positions Held while employed by The World Bank

Consultant

Instructional eLearning Designer

Lead Technical Trainer

On-site Contract Supervisor 2007 – 2008

Lockheed Martin, Inc. Manassas, VA

Supervise over 90 employees for a contract with Lockheed Martin administrative services. Maintain relationship with customer and make decisions for our company. Responsibilities include payroll, scheduling, billing, and application consulting and/or training to all employees.

Executive Assistant to the President & Corporate Trainer 2006 – 2007

Vertical Marketing, Inc. Manassas, VA

Manage corporate office and supervise office personnel. Develop company training program, and provide application consulting for employees and clients.

Contract Technical Trainer 1998 – 2006

Self Employed Virginia, Maryland and Michigan

Contracted by various businesses to implement and conduct training in software applications. Design & develop training departments or training programs as well as develop training materials as needed.

District Training Manager 1994 – 1998

Best Buy, Inc. Columbia, Maryland

Conduct Microsoft training sessions for customers and associates. Assist on the computer and software departments’ sales floor when not training. Supervise 12 trainer located throughout the Baltimore district. Conduct site visits to other store trainers for reviews and train the trainer sessions. Held monthly training the trainer meetings to cover new and updated software, policies and training methods. Daily report to store General Manager, direct report to Regional Sales Manager.

Key Accomplishments

98% ROI for classrooms

Increased profit margin for stores

Number one training sales for Best Buy awarded by Bill Gates of Microsoft

Other Positions Held while employed by Best Buy, Inc.

Technical Trainer

Sales Floor Supervisor

Front End Supervisor

Regional Operations Manager 1991 – 1994

Tandy Corporation, Inc. (Computer City) Northeast Region

Managed operations, sales and inventory for 11 stores in Northeast Region with over 2000 employees. Assisted management with daily operational policies and procedures, sales incentives and inventory investigations. Assisted new associates by providing training and mentoring. Conduct supervisor and management meetings during store visits to get temperature on overall health of the store. Directly reported to Regional Sales Manager.

Key Accomplishments

Managed store opening and trained new associates from construction to grand opening

Increased sales margin for new stores by increased vendor supported sales training

Assisted in loss prevention by providing subject matter experts in local law enforcement agencies during visits

Other Positions Held while employed by Tandy Corporation, Inc. (Computer City)

Warehouse Supervisor

Customer Service Supervisor

EDUCATION

Walden University 2013-2016

BS in Instructional Design and Technology GPA 4.0

Understand organizational learning needs and how to effectively develop instructional materials to meet these needs as well as understanding of how people learn and the practical skills to apply this knowledge, while gaining experience with the Learning Management Systems and the tools used in the online environment. All courses are aligned with the standards of the Association for Education Communications and Technology (AECT).

Program Objectives

Design conditions for learning by applying principles of instructional systems design, instructional strategies, and learner characteristics.

Develop instructional materials and experiences using print, audiovisual, computer-based, and integrated technologies.

Use processes and resources for learning by applying principles and theories of media utilization.

Evaluate the adequacy of instruction and learning by applying principles of problem analysis, criterion-references measurement, and formative and summative evaluation.

Honors: Presidential Scholars and Deans List

International Honors Society: Golden Key

Northern Virginia Community College Graduated: 2013

General Studies (transfer to Walden) GPA 3.83

Graduated with Honors: Summa cum laude

Honor Rolls:

Presidential Scholars

Dean’s List

International Honor Societies:

Phi Theta Kappa

National Society of Collegiate Scholars

United States Army 1979 – 1991

Military Police Academy

CERTIFICATIONS

Microsoft Certified Professional

Microsoft Certified System Engineer – NT

Microsoft Office User Specialist +Authorized Instructor

PROFESSIONAL AFFILIATIONS

Adobe eLearning Professionals

eLearning Professional, Inc.

American Business Women’s’ Association

Instructional Designers

American Society of Association Executives

National Associate of Professional Women

Association for Women in Technology

Professional Women’s Network

Chief Learning Officers Network

Training Professionals

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