Manager Customer Service
Resume:
MARK RITTWEGER
Spring Hill, Florida 34609
Home 352-***-****
Cell 813-***-****
*****@*********.***
PROFESSIONAL PROFILE:
Confident, proactive strategic thinker possessing superior leadership qualities.
Loyal, motivated, organized, team player with experience that delivers optimized capital and human resources to develop and deliver continuous improvements within a safe working environment as while supporting customer requirements
Ability to provide “out of the box” suggestions and creative solutions
Experienced in:
Manufacturing Leadership Coaching and Mentoring Team Building
Lean Manufacturing New Product Start-Up Customer Service Statistical Analysis Project Management Tool Analysis Capital Procurement Maintenance Logistics
EXPERIENCE:
Green Fiber, Tampa FL 2014 – Present
Production Manager
Florida Tool, Inc., Lakeland FL (Citrus) 2013 – 2014
Production Manager
Managed maintenance, warehouse and $40MM in annual production.
Accountable for monthly P&L statement.
Plan weekly production schedules for on time delivery.
Increased production throughput by level loading machines.
Decreased scrap by identifying root cause and correcting tooling issues.
Set-up process controls at individual operations to reduce scrap.
Circor International – Leslie Controls, Inc., Tampa, FL (Aerospace - Defense) 2010 – March 2013
Production Value Stream Manager
Reported to Operations Manager on manufacturing and quality metrics.
Promoted in 2011 to encompass ALL (Navy and Commercial) manufacturing.
Increased OTD by 18% and decreased manufacturing scrap by 27%.
Supervisor of 34 CNC manufacturing and quality employees.
Implemented Lean manufacturing, 5S, and intelligent batch methods.
Led operations of manufacturing and quality for US Navy contract in excess of $20M.
Reviewed designs with engineering and quality prior to manufacturing release. (DFMA)
Developed new tooling concepts and manufacturing order of operations.
Manufactured prototypes and defined the standard work for CNC machining and assembly.
Worked closely with Engineering, Planning, Procurement, and Program Management to achieve internal and external milestones.
MTD Technologies, LLC, Pinellas Park, FL (Automotive) 2008 – 2009
Engineering /Process Manager
Managed production and engineering functions.
Increased production throughput by identifying and reducing constraints.
Implemented lean manufacturing initiatives including single piece flow.
Defined root cause and issued corrective action report. (CAR)
Accountable for the daily MRB process.
Ensure associates were accountable for continuous improvement.
Accountable for $7M of production revenue which included new business sales and preparing quotations for prototype and production programs.
Led the effort to ensure that MTD was awarded the next generation Honda Odyssey prototype program.
NuAir Manufacturing, Inc., Tampa, FL (Aluminum Window/Door MFG) 2006 – 2008
Maintenance Superintendent
Accountable for multiple departments and maintaining a 160,000 square foot facility.
Assured the performance of all building and manufacturing equipment (Alarms, Electrical, HVAC, Plumbing, Stamping Presses, Hydraulics and Pneumatics).
Led the development of a successful preventative and predictive maintenance program for the facility and equipment.
Led multiple cross functional teams with leadership and teamwork to effectively plan and establish priorities.
Led a cross functional staff to achieve all production metrics.
Led the creation of an action plan to meet or exceed OSHA requirements.
Confer with design staff on new product manufacturability to ensure proper design of tooling and equipment for efficient and repeatable production/assembly methods. (DFMA)
Led continuous improvement initiatives to streamline production operations by implementing 5S to assure an organized, clean, high performance facility.
Designed equipment and tooling for manufacturing.
MTD Technologies, LLC, Pinellas Park, FL (Automotive) 2003 – 2006
Engineering Project Manager
Responsibilities entailed managing multiple accounts exceeding $20MM in revenue.
Consulted with engineers, managers, buyers and customers to deliver projects, critique contracts, and modified schedules to ensure customer requirements are met or exceeded.
Led the preparation of documents such as PPAP, APQP, engineering drawings, work instructions, cell layouts, process flows, control plans, and PFMEA.
Implemented changes to existing tooling to increase profits by 25%.
Developed and maintained detailed project timelines to monitor work break down structures and ensure the customer deliverables are met.
Planned, designed, and coordinated integration of machinery and equipment into a lean manufacturing cell process. (DFMA)
Led outside vendors in developing prototype parts and manufacturing SPC fixtures for new programs.
Leader Tech, Inc., Tampa, FL (Aerospace - Defense) 1994 – 2002
Tooling Manager
Led a team of professionals to estimate cost and delivery of tooling projects, tool designs, purchased materials, and components.
Secured and coordinated all resources necessary to support tooling operations.
Designed form dies, line dies and progressive dies utilizing “Auto Cad” and Wire EDM.
Standardized tool designs to assure completion prior to production release.
Identified tooling problems, determined corrective action, and implemented a continuous improvement mindset.
Provided hands-on manufacturing support to reduce manufacturing cost.
Designed production process templates to ensure the product would meet all quality and customer requirements.
Interfaced directly with product engineers in prototyping new products to ensure manufacturability including form, fit, and function.
EDUCATION:
Villanova University Tampa, FL
Middlesex County College Middlesex County, N.J.
CERTFICATIONS/TRAINING
Six Sigma Green Belt Value Stream Mapping – Harley Davidson Timewise Lean Manufacturing
ISO 9001/TS 16949 Internal Auditor Stamping Estimating Training Course Journeyman Tool & Die Maker
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