Service Management

CURRICULUM VITAE

Name: Gordon Yule Email: ************@**********.***

Address: ** ******* **** ***: 077********

Kilmarnock KA3 1PD

Personal Profile

A highly motivated, experienced Service Manager with an excellent and proven record in all aspects of function and event management. An extremely able achiever who is familiar with the challenges of decision making, utilising excellent communication, liaison and staff management skills. A flexible, enthusiastic Team Leader seeking a fresh challenging career with a successful organisation.

Key Skills

Well-practised Team Leadership skills with both small and large teams, providing the training required to attain high standards.

Full understanding of regulations regarding Health and Safety. For 5 years I was a member of the PCS Trade Union Health and Safety team on the National Health and Safety Committee.

Extensive experience of Customer Care at all levels to meet expectations

Considerable analytical skills to identify problems and with the management ability to develop and implement successful solutions.

Excellent communication skills both oral and written to ensure all staff are correctly informed.

Employment History

Offshore Steward, Aug 2014 – Present

Re-employed by ESS to work on a short term contract as a Steward on the Safe Caledonia Flotel, I have worked 3 trips, 2 on night shift (1 of these was as the Utility Steward and the 2nd trip as the Galley Steward) and 1 on day shift where I worked in Accommodation.

Offshore Steward, Aug 2013 – March 2014

Recent Offshore experience with Eurest Support Services, as a steward on board Maersk FPSO’s . The role involved working as part of a team within the galley and accommodation areas and as an integral member of the First Aid Team.

Executive Officer, Child Support Agency Nov 2005-Aug 2013

Employed as an Executive Officer caseworker with the Child Support Agency where my main duties included working complex cases which require additional technical skills and in-depth decision making beyond that of administrative levels. This role also included training and coaching to Administrative Officers; supporting staff who have training needs and carrying out full checks on all completed cases ensuring that all necessary policies and procedures have been followed and adhered to.

Hospitality Industry Jan 2002-Nov2005

On leaving the Royal Navy I worked in a number of jobs in the hospitality industry with organisations such as Azure @ Rangers Football Club, Food Partners Kilmarnock and Great North Eastern Railways. Due to the nature of the hospitality industry these were predominately short term contracts and which resulted in me taking a full time position with the CSA in 2005.

Chief Petty Officer, Royal Navy July 1977-Jan 2002

Following successful selection into the Royal Navy I trained in all aspects of bar service, accounting and management becoming highly trained in waiting, pantry and accommodation service, food service, care and control of tableware and catering and personal hygiene. I gained promotion to a supervisory capacity for the above functions and on further promotion employed in departmental managerial positions.

Training and Qualifications

Offshore First Aid Certificate (Expires in November 2015)

BOSIET and MIST Certificates (Expire in April 2017)

Offshore Medical Certificate (Expires in May 2016)

IOSH Certificate in Occupational Health and Safety Level 1-3

St Andrews Appointed Person 1st Aid Certificate

City and Guilds Part One Food and Beverage Service

City and Guilds Certificate in Beverage Sales and Service

Institute Of Environmental Health Officers Intermediate Food Hygiene Certificate

Four weeks intense Leadership and Management training whilst on promotion course in the Royal Navy

Personal Interests

I enjoy most sports and participate in golf, enjoy walking and have completed a few challenging walks to raise funds for Help 4 Heroes (The Rob Roy Way, The Spey Bay Walk, The Ayrshire Coastal Path and the St Cuthbert’s Way in Northumberland). I also enjoy watching football and rugby and have a love of foreign travel.

References available on request

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