Customer Service Supply Chain

NAHIDUR RAHMAN MIRZA, CSCM™, Cert. SCM (P)

***-** ******** **, *********, ON, M9R 3T8, Canada. Ph: 289-***-****, E-mail: *******.*****@*****.***

PROFILE

Experienced team leader with successful track record in Supply Chain, Strategy, Marketing, Channel sales and operational process with over Sixteen years experience in Telecommunications, Retail, ICT sector. Progressive accomplishments in leading operations, logistics and problem solving and customer relationship management.. Cross functional team building, communication and interpersonal skills. Establishing and maintaining proper process improvement systems and procedures, excellent customer service relationship.

CAREER OBJECTIVES

To apply my knowledge, expertise and experience attained over 16 years to contribute substantially to company

growth and profitability in the field of Procurement, Inventory Management and Supply Chain Management.

CORE COMPETENCIES

Strategic planning • Logistic Management Reverse Logistics and Repair processes • Multi-Site Operations •Contract Negotiations •Procurement, •Inventory Management •Distribution • Staff Motivation• Process improvements, administrative systems & Controls • Sales Management • Project Management. SAP-EWM

PROFESSIONAL EXPERIENCE

Supply Chain-SAP Support

3M/Menlo Worldwide Logistics, Canada Dec 2013 to till date

POSITION RESPONSIBILITIES:

• Co ordination with Distribution team, providing solutions of inventory issues, Replenishment product in SAP, Inbound Receipts & Putaway, internal movement, physical counts & Cycle counts

• Inventory Management in SAP, Backorder documentation for smooth distribution process, Inventory Reconciliation, Batch Management, self life Management, and Scrap processing

• Review Open Order and Inventory reports to ensure all transactions complete and failed transactions are resolved.

• Transportations management in SAP, prepare loading schedule, managing communications with the carrier

• Wave Management for outbound distribution in SAP, providing solutions on regular issues

• Operations and activity planning of Warehouse Tasks

• Returns product in SAP- organize and keep track of materials digitally as well as physically (within the warehouse); ensured 3M’s clients received the correct credit for the items they returned, by counting and reading accurately, Gathered information on items off of labeling on packages, as well as via physical count. Interpreted and created paperwork such as RMAs, Invoices, Sales orders, Load Tickets, labeling for various materials, and so forth.

Operations and Supply Chain Lead April 2009 to May 2013

Networld Technology Ltd, Dhaka, Bangladesh

Provide Technological support to the financial institutions in the ICT sector. (Networld Technology Limited is the Local Distributor of NCR Global Holdings Inc, USA.)

Lead, directed and trained Managers and Staff in Supply Chain Management processes.

Managed procurement and administration of goods and services including inventory, storage and logistics.

efficiently and effectively managed and controlled inventory of approximately $US 12M

Formulated long term strategic procurement plans with CEO and other department heads.

Procured and sourced all equipment and services, including consulting services, Repairs & maintenance to, financial equipment and capital projects.

Established professional Supplier relationship to ensure on time delivery of products and compliance with SLA and other deliverables.

Prepared and monitored all contractual documents including RFP, RFQ and final agreements.

Designed, implemented, managed and monitored the procurement reporting system.

Developed and monitored Suppliers Relationship to ensure compliance with established agreements.

Developed and prepared purchasing policies and procedures.

Conducted negotiations for all purchases and prepared final contract agreements.

Assists other areas of the business- sales, marketing, inventory, supply chain to mitigate risks

Selected Achievements:

● Instrumental in complete turnaround of under-performing operation team; set higher expectation and

Instituted individual team-member accountability resulting in 100% revenue increase over last 2 years.

● setting up operation and Technical service forces in all regional offices, arranging logistic support for maintain

300+ ATM Machines country wide ensured 95% uptime.

● Vendor management to minimize cost, lead time and optimize revenue over 40%.

Senior Sales Consultant July 2005 to March 2009

THE BRICK WAREHOUSE LP, Hamilton, ON, Canada

Consult with customers for their purchase requirements and make customer completely satisfied with their buying decision. Provide and promote excellence in customer service.

Achievements:

Millionaire club member for the year 2008 Exceeded sales quota and add on sales over million dollars, President club member for the year 2007, best sales person for several months

Manager (Channel Sales) August 1996 – April 2005

PACIFIC BANGLADESH TELECOM LTD, Dhaka-1212, Bangladesh –

Pacific Bangladesh Telecom Ltd (Citycell) is a leading cellular operator in Bangladesh.

POSITION RESPONSIBILITIES

•Managed total channel sales including periodic review of performance towards target. Also led business development functions, including new product rollouts, key account management, customer relationship development, contract negotiations, and order fulfillment. Held P&L and budget responsibilities.

•Provide cross-functional team training, coaching, and mentoring. Direct network of district sales managers and marketing associates located throughout the Bangladesh. Plan and direct advertising and marketing campaigns, Setup new distribution network and modify existing network to compete in the market.

•Established professional Supplier relationship to ensure on time delivery of products and compliance with SLA and other deliverables. Manage procurement.

•in time requisition for new stock to meet the market demand and avoid shortage, Train staff to deliver excellent customer service, Branch Office people management

Selected Achievements:

Instrumental in complete turnaround of under-performing sales team; set higher expectations and instituted individual team-member accountability resulting in 100% revenue increase over three years.

DATABASE TELEPHONE DIRECTORY (P) LTD, January 1995 – July 1996

Senior Marketing Executive, worked for the data collecting, enlistment and yellow pages

EDUCATION & TRAINING, Certification, membership

SAP-MM, MLC College, Mississauga, ON –SAP functional works 2013

PMP Exam Preparation Course completed –Mar-2013

Cert. SCM (P), International Certificate in Supply Chain Management by ITC - UNCTAD/WTO, Geneva-Sep 2012.

CSCM™, Certified Supply Chain Manager, Logistics and Supply Chain Management- ISCEA USA-Mar 2012 Principles of Lean Thinking, OEM LEAN 101 : OEM, Canada, Feb-2012.

o MLS-SCM, at DCCI Business Institute (International Certificates & Diploma in Supply Chain management Jointly with ITC - UNCTAD/WTO, Geneva ) Dec 2010-Dec 2011.

Short Course on Supply Chain Management’ in December 2011.

Six Sigma certification (white belt completed Oct’11) and Introduction to Six Sigma Certificate

Supply Chain and Logistic Management program Workshop certificate, by Advance Supply Chain Solutions Pte, Singapore, and Certificate achieved Oct’2011

Developing Leadership Skills (NOCN Accredited) by Innovate to Inspire, UK in Sept’2011

NCR-41000 Self Service Partner Sales Certification Program 2010

Master of Commerce in Marketing, 1994

Member of OIPMAC (Ontario institute of the Purchasing Management Association of Canada).

Communication Skills- Proficient in client interface & correspondence, reporting to stake holders

O Computer proficiency-Proficient MS Applications

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