Customer Service Manager
Resume:
John Kidd
Newton, MS *****
***************@*****.***
OBJECTIVE:
Position utilizing experience in planning, scheduling, problem solving, team building, and
continuous improvement
PROFESSIONAL EXPERIENCE:
Department Manager (Shift Lead)
Hol-Mac Corporation, Bay Springs, MS September 2011 - Present
Use business control planning software along with pivot tables from ODBC sources to plan, schedule, and track the production of the work group
Proficiently use material resource planning (MRP) to meet customer demand in a timely and efficient manner.
Drive continuous improvement through events such internal audits, rapid improvement workshops, and inventory control.
Internal ISO auditor. Trained and certified in ISO 9001 and ISO 14001.
Overseen up to twenty-five employees along with twenty-five different work centers in a dynamic production environment
Select and develop employees through interviews, training, coaching, performance evaluations, and people development programs
Recommend merit increases, transfers and promotions; counsels and disciplines employees as necessary; and termination when appropriate
Coordinate with production manager and support teams to improve safety, quality, and efficiency while reducing cost
Safety team lead, first responder, initiate accident investigations, perform safety walkthroughs, and meet with team weekly to make improvements and attack any issues that require immediate attention. Implements safety policies and procedures in compliance with local, state and federal OSHA rules and regulations.
Quarterly reports outlining progress towards yearly goals using MS Power Point
Perform time studies to get an accurate measure of daily efficiencies.
Initiated meetings with M.E department to design check fixtures specific to certain parts to increase quality and reduce process time by 40%.
Implemented company’s first successful pull system with the help of a solid team.
Daily use of lean principles.
Track daily efficiency of each employee, establish targets, and make it all visual.
Successfully increased area’s baseline efficiency number by more than 10% over the course of three months.
Rerouted specific parts from one machine to another which eliminated two processes and saved a total of two hours run time.
Initiated meetings with the I.T department to fix discrepancies in our mainframe system and get an accurate measure of hours produced and efficiency.
Cut overtime in one area by 100% by moving one employee from second to third shift and creating 3 straight 8 hour shifts.
Map out daily process and write work instructions for new and old processes.
Account Manager and Order Specialist
Cynergy Telecom Services, Hattiesburg, MS August 2010 – September 2011
Precise management of client's everyday telecom needs, including local, long distance, Internet, data, and mobile devices
Entrusted with managing the accounts of customers of over sixty different locations and resolving complex customer service issues
Coordinated between external customers and providers in order to troubleshoot and resolve technical issues
Ordered and purchased phone lines and T1s for external customers and also scheduled dates and times between providers and various locations
ACADEMIC HISTORY
Bachelor of Science in Industrial Engineering Technology
The University of Southern Mississippi, Hattiesburg, MS
Associate of Applied Science, Major in Computer Science
East Central Community College, Decatur, MS
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