Customer Service Manager
Resume:
Joe Lozano
Retail
San Antonio, TX
****************@*****.*** - 210-***-****
Highly experienced Customer Service professional. Able to handle a high volume of customer interaction in a fast paced environment, with minimal supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Authorized to work in the US for any employer
WORK EXPERIENCE
Meat Market Clerk
La Fiesta Supermarket - San Antonio, TX - May 2015 to November 2015
* Ensured excellent customer service while handling their requests/orders.
* Assisted customers in hand-selecting meat products and provided suggestions.
* Cut and wrapped orders, as per customer requests.
* Organized and maintained meat products in the meat case.
* Handled close to expiration product and expired meat in accordance to required procedures.
* Responsible for ensuring all cutting tools, refrigeration, work areas and cleaning supplies were maintained in a safe and clean condition.
* Prepared merchandise by wrapping, weighting and labeling meat/seafood for displays in meat cases.
* Ensured meat cases and displays were well stocked and had basic knowledge of the different meat cuts.
* Answered questions about the different cuts of meat and seafood products, took orders and help fill special request.
* Completed additional tasks as assigned by the supervisor. Produce Clerk
HEB Grocery Store - San Antonio, TX - March 2010 to December 2014
* Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
* Unloaded trailers, received merchandise, verified orders and broke down produce loads.
* Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
* Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
* Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
* Refilled and rotated items on shelves to maintain well-stocked inventory.
* Organized racks and shelves to maintain the visual appeal of the store.
* Described product to customers and accurately explained details and care of merchandise. Produce Clerk
Handy Andy - San Antonio, TX - October 2006 to April 2008
* Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.
* Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
* Unloaded trailers, received merchandise, verified orders and broke down produce loads.
* Developed knowledge about products and sales items to answer shoppers' questions.
* Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
* Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
* Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
* Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
* Refilled and rotated items on shelves to maintain well-stocked inventory. EDUCATION
diploma
Frank M. Tejeda Academy
2005 to 2006
ADDITIONAL INFORMATION
* Customer-focused
* Quick learner
* Hard working and self-motivated
* Strong work ethic
* Well organized
* Product stocking
* Customer Service
* Detail-oriented
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