Customer Service Human Resources
Resume:
Cherese Rias
*************@*****.***
Objective: Management and leadership abilities being utilize in a challenging and people-oriented organization where there is a need to assure broad cooperative effort through the use of sound planning, exceptional customer service and strong administrative skills. Self-starter; able to work independently and team environment. Utilize my expertise in persuasion, negotiation skills, consulting and successfully achieve goals in a business environment. A position that has many opportunities for an aggressive, problem solving, enthusiastic, organized, dependable and dedicated individual with the leadership skills and ability to demonstrate success and accomplishment.
Professional Accreditation and Relevant Skills:
* Microsoft Office Sweep (Excel, PowerPoint, MS Word Perfect, MS Works, etc.), Lotus Notes, AMI Pro, Visio, Internet, Intranet- I.E. and Netscape Navigator
Professional Experience:
09/14-Present Unique Home Solutions
Human Resources Manager
Prepared monthly reports for managers for each department and scheduled meetings to fulfill their staffing needs
Conducted new employee orientations
Full life cycle recruiting; placing ads, sourcing from ads, attending career fairs, networking events, cold calling applicants
Conducted all phone screenings, in person interviews and scheduled exit interviews
Created all job descriptions for each department
Maintained detailed employee files in the ADP system
Handled all disciplinary issues, benefits administration, workman’s comp issues and FMLA leaves.
06/11- 07/14 Murtis Taylor Human Resources
Human Resources Assistant
Update information in HRIS and preparation to generate reports.
Verify data in HRIS system with payroll and information in employee files.
Assist with coordinating new employee orientation.
Preparing audits, and audit requirements.
Coordinating staff events.
Phone interviews.
Create new hire forms.
Schedule exit interviews
Prepare and maintain employee job description and classifications
Recruit, and interview selected employees to fill vacant positions
Prepare H.R. Manager monthly report.
Prepare and update disciplinary notices.
09/06-09/09 Penski Corp / Toyota of Bedford
Senior Delivery Coordinator
Manage sales/ service representatives and direct the team to ensure that business goals and service quality standards are achieved.
Review new vehicle material with customers and coordinate details in a timely manner.
Present information and statically data to senior leadership regarding new vehicle revenue and supplies.
Nominated as a recipients of Top-Performance Achievement Award by utilizing organizational and interpersonal skills.
Utilized measurable efforts to collect on customer accounts on a daily basis.
Strong leadership, work ethic, integrity and commitment in success and business practices.
Ability to communicate effectively either orally or written providing high-quality and excellent customer service assistance.
Provide assistance to customers regarding resolving compliant, issues; which may involve delinquent situations.
Capable to initiate liens or installment payment agreements, as well as researching customer’s ability to pay outstanding or current invoices.
Effectively manage large teams to adhere and comply with business practices and customer service policies and procedures.
Cherese Rias EMAIL: *************@*****.*** Page 2
10/04- 5/05 Cuyahoga County Recorder Office
Document Specialist
Contributed to prompt and efficient delivery of services to customers and fellow team members.
Continuous success in meetings and resolving issues in a timely manner.
Managed and trained new /existing teams on department techniques.
Exercised good judgment in making business decisions.
Utilized self-motivation enthusiasm, and hard work in eliminating errors in court documentation.
Ensured new documents are updated promptly and placed in the proper status.
Edit and maintain documentation suitable for presentation in court cases.
Maintain court documents by developing system that would enhance recording and organization in the office.
Labeling photos that are involved with cases and box the information numerically to prepare for court cases.
Education:
Sanford Brown College-Medical Billing and Coding
Cuyahoga Community - Marketing
Central State University-Business Management
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